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Windows 7 Fax is much more difficult than XP Fax

Posted on 2010-11-23
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619 Views
Last Modified: 2012-05-10
Hello,

I just replaced a Windows XP machine in my network with a Windows 7 machine. I have a server that handles all of the faxing from the workstations. This particular user absolutely hates change and it can be near impossible to teach her a new process. Windows XP fax had a wizzard where you could enter the area code in one field and the number in another field, select the cover page and send. Windows 7 seems to make this much more difficult. The only way that I have been able to send, is to first create a contact, then enter the number in exact canonical format, then send the document.

I am trying to make this as easy as possible, so is there a way to fax without first creating a contact? Most of the time they will never send to the same person twice. Also, is there a way to fax without entering the number in canonical format?
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Question by:PentadSupport
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Expert Comment

by:men7s
ID: 34199753
What i have done is first connect to the server in an explorer window and double click on the shared fax.
After it has installed the fax to the win 7 machine, windows fax and scan will open.
Close that window and then in future when a document is ready to scan select file > print and then select the shared fax and it will open a new fax window dial in the number and send.
This is exactly as it worked in XP so i hope this is what you are after as i work on a 7 and XP network and it is all the same.
Also in that fax window it will show all passed dialed numbers and show you autocomplete as it does on anything else.
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Author Comment

by:PentadSupport
ID: 34199838
I'm not sure what is different here. I setup the fax the same as you describe. I then go to file > print and select the fax. If I type in a number that is not in exact canonical format, then it will always say busy and fail. When I type in a new number in canonical format, it searches for a contact when I hit send. I then either need to select a contact or enter a new one. When I click to enter a new contact, I need to re-enter the canonical number all over again. Any idea why mine is behaving differently?
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Author Comment

by:PentadSupport
ID: 34199854
There is one other odd thing. When I click on print and select fax, it tells me that I need to setup an account, yet when I go to the accounts, there is already an account listed for the name of my server.
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Expert Comment

by:men7s
ID: 34200212
that is odd.
is this the only machine behaving like this or all 7 machines ?
Sorry i cant help much but i have never had a 7 machine respond like that. i would suggest maybe re-installing the fax and scan service through programs and features and trying again from there.
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Author Comment

by:PentadSupport
ID: 34200234
I'll try that. It is on two different Windows 7 machines that this is happening. I won't be able to get to the machine for another hour to work on it. Thanks for the input.
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Author Comment

by:PentadSupport
ID: 34201583
Actually, I know there can't be anything to do with the fax and scan service because this is now happening on 3 computers. I did find that if I enter a phone number without the canonical format, the fax goes to the server to be sent out. The problem is that it says busy every time. If I enter the number in canonical format, it does the "check names" function and will not send unless I create a contact. I'm at a loss here.
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Accepted Solution

by:
PentadSupport earned 0 total points
ID: 34207657
I found the solution. At least a way to make it work. If I do not use a dialing rule, I can type the number with 9 to get out, then a space, then the area code, then a space, then the rest of the number. I still don't understand why it forces me to use canonical format if I select a dialing rule. I thought the dialing rules were supposed to make it easier. Maybe I just didn't set them up right.
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Expert Comment

by:hdhondt
ID: 34456665
This question has been classified as abandoned and is being closed as part of the Cleanup Program.  See my comment at the end of the question for more details.
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