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Trend IMSS 7 Email bounce back issue - "could not be relayed" - Relay domain does not exist

Posted on 2010-11-23
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2,602 Views
Last Modified: 2013-11-15
Need help!!!!

IMSS version 7 SP1.

Issue:
This only happens to some domains we email out. Users are receiving bounce back error message "The following addresses had delivery problems <email address> Relay domain does not exist". In my delivery logs, it shows attempts with this message "could not be relayed and was deleted, with failure notification email sent.

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Question by:occredit
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LVL 29

Expert Comment

by:Sudeep Sharma
ID: 34201076
For which domain or domanis are you getting these errors?

Did you tried sending the email using the Telnet command from your IMSS server?

Sudeep
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LVL 29

Assisted Solution

by:Sudeep Sharma
Sudeep Sharma earned 500 total points
ID: 34201131
Also the SP1 came in 2007-11-23 and after that there are certain patches came for your version. Do you have all the patches installed for your application?

imss-70-win32-en-criticalpatch6138.0.exe
http://www.trendmicro.com/ftp/products/patches/imss_70_win32_en_criticalpatch6138.0.exe

imss-70-win32-en-sp1-patch2.exe
http://www.trendmicro.com/ftp/products/patches/imss_70_win32_en_sp1_patch2.exe

imss-70-win32-en-sp1-patch3-63520-r2.exe
http://www.trendmicro.com/ftp/products/patches/imss_70_win32_en_sp1_patch3_63520_r2.exe

imss-70-win32-en-criticalpatch6368.1.exe
http://www.trendmicro.com/ftp/products/patches/imss_70_win32_en_criticalpatch6368.1.exe

You could find them on download center on Trend's webstie.

Sudeep
0
 

Author Comment

by:occredit
ID: 34201144
For this domain: pantelideswg.com

Telnet result: host.farmerboys.com ESMTP 4.69 We do not authorize the use of this system to transport unsolictied, and/or bulk email.

Is the rejection on their side? Do they need to whitelist our domain?
0
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LVL 29

Assisted Solution

by:Sudeep Sharma
Sudeep Sharma earned 500 total points
ID: 34201210
I could not find the MX records for the domain you specified

http://www.mxtoolbox.com/SuperTool.aspx?action=mx%3apantelideswg.com

Could you please check if the domain is correct?

Sudeep
0
 

Author Comment

by:occredit
ID: 34201226
This is the domain pantelideswg.com

This is the email address: andreas@pantelideswg.com
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Assisted Solution

by:occredit
occredit earned 0 total points
ID: 34201236
Resolving host name "pantelideswg.com"...
Connecting to host address "67.225.244.132"...
Connected.
S 220-host.farmerboys.com ESMTP Exim 4.69 #1 Tue, 23 Nov 2010 17:33:50 -0500
S 220-We do not authorize the use of this system to transport unsolicited,
S 220 and/or bulk e-mail.
C HELO ipaddresslocation.org
S 250 host.farmerboys.com Hello dedicated195.tchmachines.com [208.76.87.18]
C MAIL FROM: <info@ipaddresslocation.org>
S 250 OK
C RCPT TO: <andreas@pantelideswg.com>
S 250 Accepted
C DATA
S 354 Enter message, ending with "." on a line by itself
This host states that the address is valid.
Disconnected.

andreas@pantelideswg.com is
a valid deliverable e-mail box address.
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LVL 29

Assisted Solution

by:Sudeep Sharma
Sudeep Sharma earned 500 total points
ID: 34201239
Well there is more I have found that the domain you specified either has the MX removed somehow or does not have the MX records. So you mail server (IMSS in this case) is trying to send the email to the A record of the domain which is 67.225.244.132. And this IP address is not configured to send and receive the emails.

===================================================================

dig @8.8.8.8 pantelideswg.com a

; <<>> DiG 9.3.2 <<>> @8.8.8.8 pantelideswg.com a
; (1 server found)
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 1240
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;pantelideswg.com.              IN      A

;; ANSWER SECTION:
pantelideswg.com.       14400   IN      A       67.225.244.132
===================================================================

Sudeep
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LVL 29

Expert Comment

by:Sudeep Sharma
ID: 34201254
From your last post if seems that you are able to send the emails to them.

Check with the users if they are still not able to send the emails or getting errors.

Sudeep
0
 

Author Comment

by:occredit
ID: 34201265
The test was from another site and not from our email gateway.

What can be the problem?
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Author Comment

by:occredit
ID: 34201269
Just wanted to show you that the email address is valid.
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LVL 29

Accepted Solution

by:
Sudeep Sharma earned 500 total points
ID: 34201302
ok, got the point. But I am correct too.

First they don't have the MX records and second the problem is at their end. They have to allow your IMSS IP address so that they could receive the emails from it.

Sudeep
0
 

Assisted Solution

by:occredit
occredit earned 0 total points
ID: 34201344
Ok, i will email them from a different source to add our IP. I forgot to mention that we are able to accept emails from them, but not email out.

Thanks for your help.
0
 

Author Comment

by:occredit
ID: 34207918
Thanks for your support!
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Author Closing Comment

by:occredit
ID: 34228750
This issue was resolved by having the other party add\whitelist our domain and IP.
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