Crystal installer stuck in a loop
Posted on 2010-11-23
I recently installed Crystal Reports XL (Rel 1) on my Vista machine and upgraded it to Rel 2, then applied all service packs up to SP6. Now every time I launch my CRM program or rpt Inspector that have any hook to Crystal the Crystal installer loops anywhere from 4 to 8 times. The dialog box title says "Crystal Reports XL Release 2" and the message says "Please wait while Windows configures Crystal Reports XL Release 2". Occasionally a command prompt open with the title "c:\program files\business objects\jsdk1.4.2_08\bin\java.exe"
I have removed and reinstalled Java, I attempted to repair CR SP6, but that wasn't an option so I removed SP6. Same problem. Sometimes the looping ends after 5 or so minutes, other times I have walked away from the computer for 20 minutes only to find it still looping when I returned.
One time it actually finished whatever it was doing with a "Restart Required" message. Thought I'd finally seen the end of it, but as soon as the computer restarted and I launched my CRM program, the looping began again. Most times I have to use Task Manager to kill it.
My plan is to totally uninstall CR XL and see how the computer behaves. I really need to modify two of my reports so I am looking for suggestions before I rip it all off and start from scratch.