?
Solved

Google Apps email issue – One user cannot login

Posted on 2010-11-23
9
Medium Priority
?
1,228 Views
Last Modified: 2012-05-10
Over the past several months I have setup about twenty domains (averaging 15 users a domain) on Google Apps, primarily for email.  I ran into an issue last week that I cannot resolve, and as we are using the free version of Google Apps, we do not have a support plan.  

Last Thursday I setup somedomain.com on Google Apps.  I created two admin users and fifteen standard users.  Everybody is able to login except for one person.  The account userwithissues@somedomain.com cannot login.  I set the domain up so that users can access email at mail.somedomain.com.  When userwithissues@somedomain.com logs in using Internet Explorer, the browser appears to hang.  When this user tries to login with Firefox, the page displays, This page isn’t redirecting properly.  Chrome gives a similar response.  I have tried to log in to this account from multiple PCs on different networks and I am certain it is an issue on the side of Google Apps.  I don’t want to delete the account for two reasons. 1. As POP was never enabled, the user has not been able to retrieve any of his email. 2.  Once an account is deleted, it cannot be added for five days.

I found some articles indicating that this could be an issue with Google Docs, which I disabled several days ago, and the issue has not been resolved.

I am looking for a solution to this problem that does not involve upgrading to the paid version of Google Apps.

Thanks
0
Comment
Question by:bezoid
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 97

Expert Comment

by:war1
ID: 34206042
Sometimes it takes up to 24-48 hours for domain accounts to get enabled.

Verify that you are logging via correct URL
http://google.com/a/somedomain.com 

Verify that user is using full email address to login, not only username. Password is case sensitive.
0
 

Author Comment

by:bezoid
ID: 34206090
Thanks war1 - The accounts have been active for over a week.  The users log in for email at mail.somedomain.com, not http://google.com/a/somedomain.com.

While I appreciate your input, the information you have provided regarding using the full email address to login is not accurate.  When attempting to login to any Google Apps account with a full email address, you will receive an error noting that These characters are not allowed: @



0
 
LVL 8

Expert Comment

by:robthewolf
ID: 34206154
is the user able to log into the calendar or docs (if you re enable it)
or is it a general log in issue not just a mail issue
0
Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more

 

Author Comment

by:bezoid
ID: 34206243
robthewolf - yes, the user can access the calendar and docs without issue.  I did re enable the docs.

Thanks
0
 
LVL 8

Expert Comment

by:robthewolf
ID: 34206309
interesting.
Ok stupid question, the user can log in to calendar.  When they do there are links in the top left corner to mail and docs.  What happens if the mail link is clicked.
Normally this should take the user to the mail already logged in as the user is logged in to the calendar on the same account
0
 

Author Comment

by:bezoid
ID: 34206398
Not a stupid question robthewolf,

Using Internet Explorer, when the user is logged in to the calendar, and the mail link is clicked, a new window opens and the page displays Internet Explorer cannot display the webpage,.

in Firefox, clicking the mail link opens a new tab, that reads The page isn't redirecting properly
0
 

Accepted Solution

by:
bezoid earned 0 total points
ID: 34230081
Since we could not find a solution, we went ahead and removed the corrupt account.
0
 
LVL 6

Expert Comment

by:M. Rashel Ahmed
ID: 34234935
Hello bezoid,

I went through same types of issue. removing and recreating the account solved that issue.


0
 

Author Closing Comment

by:bezoid
ID: 34272675
No solution found.
0

Featured Post

Put Machine Learning to Work--Protect Your Clients

Machine learning means Smarter Cybersecurity™ Solutions.
As technology continues to advance, managing and analyzing massive data sets just can’t be accomplished by humans alone. It requires huge amounts of memory and storage, as well as high-speed processing of the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Multi-threading long-running processes can have a significant increase in overall performance and drastically decrease over time it takes for a process to complete. Unfortunately, not all applications support native multi-threading, some by design a…
Postmortem reporting allow us to examine mistakes in a way that focuses on the situational aspects of a failure’s mechanism and the decision-making process of individuals proximate to the failure. Read our guide on how to handle IT post-mortem repor…
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Suggested Courses
Course of the Month13 days, 4 hours left to enroll

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question