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Google Apps email issue – One user cannot login

Posted on 2010-11-23
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Over the past several months I have setup about twenty domains (averaging 15 users a domain) on Google Apps, primarily for email.  I ran into an issue last week that I cannot resolve, and as we are using the free version of Google Apps, we do not have a support plan.  

Last Thursday I setup somedomain.com on Google Apps.  I created two admin users and fifteen standard users.  Everybody is able to login except for one person.  The account userwithissues@somedomain.com cannot login.  I set the domain up so that users can access email at mail.somedomain.com.  When userwithissues@somedomain.com logs in using Internet Explorer, the browser appears to hang.  When this user tries to login with Firefox, the page displays, This page isn’t redirecting properly.  Chrome gives a similar response.  I have tried to log in to this account from multiple PCs on different networks and I am certain it is an issue on the side of Google Apps.  I don’t want to delete the account for two reasons. 1. As POP was never enabled, the user has not been able to retrieve any of his email. 2.  Once an account is deleted, it cannot be added for five days.

I found some articles indicating that this could be an issue with Google Docs, which I disabled several days ago, and the issue has not been resolved.

I am looking for a solution to this problem that does not involve upgrading to the paid version of Google Apps.

Thanks
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Question by:bezoid
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Expert Comment

by:war1
ID: 34206042
Sometimes it takes up to 24-48 hours for domain accounts to get enabled.

Verify that you are logging via correct URL
http://google.com/a/somedomain.com 

Verify that user is using full email address to login, not only username. Password is case sensitive.
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Author Comment

by:bezoid
ID: 34206090
Thanks war1 - The accounts have been active for over a week.  The users log in for email at mail.somedomain.com, not http://google.com/a/somedomain.com.

While I appreciate your input, the information you have provided regarding using the full email address to login is not accurate.  When attempting to login to any Google Apps account with a full email address, you will receive an error noting that These characters are not allowed: @



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Expert Comment

by:robthewolf
ID: 34206154
is the user able to log into the calendar or docs (if you re enable it)
or is it a general log in issue not just a mail issue
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Author Comment

by:bezoid
ID: 34206243
robthewolf - yes, the user can access the calendar and docs without issue.  I did re enable the docs.

Thanks
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Expert Comment

by:robthewolf
ID: 34206309
interesting.
Ok stupid question, the user can log in to calendar.  When they do there are links in the top left corner to mail and docs.  What happens if the mail link is clicked.
Normally this should take the user to the mail already logged in as the user is logged in to the calendar on the same account
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Author Comment

by:bezoid
ID: 34206398
Not a stupid question robthewolf,

Using Internet Explorer, when the user is logged in to the calendar, and the mail link is clicked, a new window opens and the page displays Internet Explorer cannot display the webpage,.

in Firefox, clicking the mail link opens a new tab, that reads The page isn't redirecting properly
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Accepted Solution

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bezoid earned 0 total points
ID: 34230081
Since we could not find a solution, we went ahead and removed the corrupt account.
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Expert Comment

by:M. Rashel Ahmed
ID: 34234935
Hello bezoid,

I went through same types of issue. removing and recreating the account solved that issue.


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Author Closing Comment

by:bezoid
ID: 34272675
No solution found.
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