Solved

Google Apps email issue – One user cannot login

Posted on 2010-11-23
9
1,210 Views
Last Modified: 2012-05-10
Over the past several months I have setup about twenty domains (averaging 15 users a domain) on Google Apps, primarily for email.  I ran into an issue last week that I cannot resolve, and as we are using the free version of Google Apps, we do not have a support plan.  

Last Thursday I setup somedomain.com on Google Apps.  I created two admin users and fifteen standard users.  Everybody is able to login except for one person.  The account userwithissues@somedomain.com cannot login.  I set the domain up so that users can access email at mail.somedomain.com.  When userwithissues@somedomain.com logs in using Internet Explorer, the browser appears to hang.  When this user tries to login with Firefox, the page displays, This page isn’t redirecting properly.  Chrome gives a similar response.  I have tried to log in to this account from multiple PCs on different networks and I am certain it is an issue on the side of Google Apps.  I don’t want to delete the account for two reasons. 1. As POP was never enabled, the user has not been able to retrieve any of his email. 2.  Once an account is deleted, it cannot be added for five days.

I found some articles indicating that this could be an issue with Google Docs, which I disabled several days ago, and the issue has not been resolved.

I am looking for a solution to this problem that does not involve upgrading to the paid version of Google Apps.

Thanks
0
Comment
Question by:bezoid
9 Comments
 
LVL 97

Expert Comment

by:war1
Comment Utility
Sometimes it takes up to 24-48 hours for domain accounts to get enabled.

Verify that you are logging via correct URL
http://google.com/a/somedomain.com

Verify that user is using full email address to login, not only username. Password is case sensitive.
0
 

Author Comment

by:bezoid
Comment Utility
Thanks war1 - The accounts have been active for over a week.  The users log in for email at mail.somedomain.com, not http://google.com/a/somedomain.com.

While I appreciate your input, the information you have provided regarding using the full email address to login is not accurate.  When attempting to login to any Google Apps account with a full email address, you will receive an error noting that These characters are not allowed: @



0
 
LVL 8

Expert Comment

by:robthewolf
Comment Utility
is the user able to log into the calendar or docs (if you re enable it)
or is it a general log in issue not just a mail issue
0
 

Author Comment

by:bezoid
Comment Utility
robthewolf - yes, the user can access the calendar and docs without issue.  I did re enable the docs.

Thanks
0
Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

 
LVL 8

Expert Comment

by:robthewolf
Comment Utility
interesting.
Ok stupid question, the user can log in to calendar.  When they do there are links in the top left corner to mail and docs.  What happens if the mail link is clicked.
Normally this should take the user to the mail already logged in as the user is logged in to the calendar on the same account
0
 

Author Comment

by:bezoid
Comment Utility
Not a stupid question robthewolf,

Using Internet Explorer, when the user is logged in to the calendar, and the mail link is clicked, a new window opens and the page displays Internet Explorer cannot display the webpage,.

in Firefox, clicking the mail link opens a new tab, that reads The page isn't redirecting properly
0
 

Accepted Solution

by:
bezoid earned 0 total points
Comment Utility
Since we could not find a solution, we went ahead and removed the corrupt account.
0
 
LVL 6

Expert Comment

by:M. Rashel Ahmed
Comment Utility
Hello bezoid,

I went through same types of issue. removing and recreating the account solved that issue.


0
 

Author Closing Comment

by:bezoid
Comment Utility
No solution found.
0

Featured Post

Want to promote your upcoming event?

Is your company attending an event or exhibiting at a trade show soon? Are you speaking at a conference? Spread the word by using a promotional banner in your email signature. This will ensure your organization’s most important contacts are in the know.

Join & Write a Comment

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Even if you have implemented a Mobile Device Management solution company wide, it is a good idea to make sure you are taking into account all of the major risks to your electronic protected health information (ePHI).
This Micro Tutorial will explain how to export DynamoDB tables in Amazon Web Services.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now