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kindle

Posted on 2010-11-23
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Last Modified: 2012-05-10
your kindle is unable to connect to the WI_FI network.
This is a big chalenge to me.
my boss has brought his kindle to our office asking me to set it up for our wi-fi.
i tried whithout security and with security.
either case the kindle is unable to connect to WI_FI.
he says taht he can connect at home.
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Question by:pdsmicro
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losip earned 500 total points
ID: 34201529
A quick Google brings up lots of entries with people having similar problems and suggestions such as the password (network key) is too long crop up.

But, my favorite and one that you can see a programmer doing, is the one that says the Kindle works where the default gateway and the DNS server are the same.  You often get this at hotspots and home networks but could it be that, at work, your internet gateway is on a different address to your DNS servers?  If so, try manually setting the Kindle to use DNS servers out on the internet, such as the ISP's DNS servers.

Just a guess - I don't have a Kindle myself!
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by:losip
losip earned 500 total points
ID: 34204885
I had an email from Amazon today pushing the Kindle.  Under "description" it said:

"Kindle automatically detects nearby Wi-Fi networks at school, home, or your favorite café. At a hotel or café that requires a password? Simply enter the password and connect to the network. Once you have added a Wi-Fi network, Kindle will automatically connect to that network the next time you’re near the hotspot. Kindle does not currently connect to enterprise or peer-to-peer networks."

Note the last sentence - they don't support it at work - but I still think that setting the DNS servers to something outside the subnet on which the Kindle connects, will get it to work.
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by:pdsmicro
pdsmicro earned 0 total points
ID: 34205376
i have two test APs.
N and G.
both case i disabled the security and wide open.
What else this little kindle expect from me to connect the WI-FI?
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by:losip
losip earned 500 total points
ID: 34206024
OK, are either or both of these APs connected directly to the internet, or do they connect to your internal network?  If the latter, what is issuing the IP address to the KIndle?  The AP or a separate DHCP server?
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by:losip
losip earned 500 total points
ID: 34206182
If the answer to the above questions is that the AP(s) is connected to your internal network and that you have a DHCP server to manage the addresses, try the following:

Reserve an IP address in the DHCP server for the Kindle
Make sure you are within range of the network you want to add.
Press the Home button, then press the Menu button.
Navigate to "Settings" using the 5-way controller, then press the 5-way controller to select.
Select "view" next to "Wi-Fi Settings" to display the list of detected Wi-Fi networks.
Navigate to "Enter other Wi-Fi network" and press to select.
Choose "advanced" to display the Network Information screen.
Enter the name of the network that you want to add.
Choose the "Static" protocol, not DHCP
Enter the network's IP Address, Subnet Mask, and Router address that would have been given out by the DHCP server if it was being used.
Do NOT enter the DNS server address that are given by the DHCP server but set a public one instead such as the Google DNS server: 8.8.8.8
If you're still trying with no security, then choose None for the Security Type (probably a good thing to try this first and leave the password blank
Choose "Connect" and see if the Kindle now connects to the internet properly.
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by:losip
ID: 34207891
Did the upgrade to 3.0.3 fix the problem, then?
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Author Closing Comment

by:pdsmicro
ID: 34228748
i called kindle and they asked me to upgarde the software from 3.01 to 3.0.3
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Expert Comment

by:BillFinkNC
ID: 35689246
Here's a copy of an Email I've been forwarding on to BN/Amazon/Android OS' Technical Team. It may help.

Please pass this information along to your technical team.

It appears there’s a problem with the Android OS/(BN Nooks/Amazon Kindle Readers…) and Cisco wireless controllers that, when offering access to a public and open “WIFI” hotspots (perhaps) using Cisco Wireless controllers, the end-devices are unable to connect to the Internet.

The problem has been solved – at least with this known issue. It appears that WIFI hotspots that have a greater than /24 network assignment for “public/open wifi” access the Android OS/(BN Nooks/Amazon Kindle Readers, etc.) there is an issue. (Your network people will know what this means.)

Please see the disclosed packet captures and information obtained by the Cisco TAC team.

I’m very confident this will solve many trouble-shooting incidents for your technical team.


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