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Event ID 3005: HTTP status code 409, cant sync exchange 2003 with iphone

Posted on 2010-11-23
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Last Modified: 2012-05-10
im having real problem getting active sync to work with iphones from the last few days ever since i installed echange 2010 into our environment.

we currently have about 6 users who are using activesync without a problem and able to resync themsevles. however newly created users, and user accounts that i have migrated from our sydney office to our melbourne system are unable to get activesync.

system:
Melbourne Office - Exchange 2003
Sydney Office - Exchange 2003

all emails from the sydney exchange go out via the melbourne server (only melbourn have OWA and ActuiveSyc available as we are not running a F/End-B/End setup).

If certain users want OWA/ActiveSync we migrate their account to the melbourne office.

Everytime i try to setup activeSync for migrated sydney users or new staff i get the message " Cannot Get Mail. Connection to the Server Failed"

Then when i check the exchange server E/viewer i get the following entry:

Event Type:      Error
Event Source:      Server ActiveSync
Event Category:      None
Event ID:      3005
Date:            24/11/2010
Time:            4:05:24 PM
User:            DOMAIN\JOHN
Computer:      EXCHANGE
Description:
Unexpected Exchange mailbox Server error: Server: [exchange.domain.com.au] User: [john@domain.com.au] HTTP status code: [409]. Verify that the Exchange mailbox Server is working correctly.

a few days ago i provisioned and installed a new Exchange 2010 server however its not doing anything yet, not sure if that has anything to do with it. I didnt think it would because i had a user that has a HTC desire use activesync and it worked like a charm for him.

We haev FBA enabled on the OWA site as well as SSL, so to get active sync working initially i just enabled "integrated windows authentication" in the default website under /Exchange


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Question by:lansol
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Expert Comment

by:cjordan323
ID: 34202685
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Author Comment

by:lansol
ID: 34202739
no they arent.

exhange 2010 isnt doing anything at the moment, we dont have any user accounts on their at the moment

also i have tried increasing the timeout in IIS, and that hasnt worked either
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Assisted Solution

by:cjordan323
cjordan323 earned 500 total points
ID: 34202779

Sorry I read your problem description too fast.

Have you seen these threads?
http://discussions.apple.com/thread.jspa?threadID=1655955
http://www.ureader.com/message/47285.aspx
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Expert Comment

by:e_aravind
ID: 34202921
If some of the items are downloaded while others faill then.... the following KB is the solution
Real-time scan jobs and manual scan jobs do not work correctly after you install Forefront Security for Exchange Server
http://support.microsoft.com/kb/943612


>> Open OWA and Mobile device
Try accessing the item\mail\calendar on the OWA..then close it @ OWa
try sync. immediately on the mobile-device...is that working
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Expert Comment

by:MegaNuk3
ID: 34203045
Create a 2nd virtual directory for ActiveSync to talk to:
http://support.microsoft.com/kb/817379
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Author Comment

by:lansol
ID: 34227864
i reset the permissions on the Exchange VD, which i think fixed it.

either that or it just started working
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Expert Comment

by:MegaNuk3
ID: 34228209
Is FBA still working? In a single server scenario creating a 2nd VD is better for FBA, SSL and ActiveSync
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Accepted Solution

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lansol earned 0 total points
ID: 34748859
just started working out of where, not sure how or why

im just glad its working
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Author Comment

by:lansol
ID: 34748866
the problem was resolved
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Author Comment

by:lansol
ID: 34749071
dd
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Author Closing Comment

by:lansol
ID: 34811344
no solutions provided were able to help me resovle the issue
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