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Event ID 3005: HTTP status code 409, cant sync exchange 2003 with iphone

Posted on 2010-11-23
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Last Modified: 2012-05-10
im having real problem getting active sync to work with iphones from the last few days ever since i installed echange 2010 into our environment.

we currently have about 6 users who are using activesync without a problem and able to resync themsevles. however newly created users, and user accounts that i have migrated from our sydney office to our melbourne system are unable to get activesync.

system:
Melbourne Office - Exchange 2003
Sydney Office - Exchange 2003

all emails from the sydney exchange go out via the melbourne server (only melbourn have OWA and ActuiveSyc available as we are not running a F/End-B/End setup).

If certain users want OWA/ActiveSync we migrate their account to the melbourne office.

Everytime i try to setup activeSync for migrated sydney users or new staff i get the message " Cannot Get Mail. Connection to the Server Failed"

Then when i check the exchange server E/viewer i get the following entry:

Event Type:      Error
Event Source:      Server ActiveSync
Event Category:      None
Event ID:      3005
Date:            24/11/2010
Time:            4:05:24 PM
User:            DOMAIN\JOHN
Computer:      EXCHANGE
Description:
Unexpected Exchange mailbox Server error: Server: [exchange.domain.com.au] User: [john@domain.com.au] HTTP status code: [409]. Verify that the Exchange mailbox Server is working correctly.

a few days ago i provisioned and installed a new Exchange 2010 server however its not doing anything yet, not sure if that has anything to do with it. I didnt think it would because i had a user that has a HTC desire use activesync and it worked like a charm for him.

We haev FBA enabled on the OWA site as well as SSL, so to get active sync working initially i just enabled "integrated windows authentication" in the default website under /Exchange


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Question by:lansol
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11 Comments
 
LVL 5

Expert Comment

by:cjordan323
ID: 34202685
0
 

Author Comment

by:lansol
ID: 34202739
no they arent.

exhange 2010 isnt doing anything at the moment, we dont have any user accounts on their at the moment

also i have tried increasing the timeout in IIS, and that hasnt worked either
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LVL 5

Assisted Solution

by:cjordan323
cjordan323 earned 2000 total points
ID: 34202779

Sorry I read your problem description too fast.

Have you seen these threads?
http://discussions.apple.com/thread.jspa?threadID=1655955
http://www.ureader.com/message/47285.aspx
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 26

Expert Comment

by:e_aravind
ID: 34202921
If some of the items are downloaded while others faill then.... the following KB is the solution
Real-time scan jobs and manual scan jobs do not work correctly after you install Forefront Security for Exchange Server
http://support.microsoft.com/kb/943612


>> Open OWA and Mobile device
Try accessing the item\mail\calendar on the OWA..then close it @ OWa
try sync. immediately on the mobile-device...is that working
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34203045
Create a 2nd virtual directory for ActiveSync to talk to:
http://support.microsoft.com/kb/817379
0
 

Author Comment

by:lansol
ID: 34227864
i reset the permissions on the Exchange VD, which i think fixed it.

either that or it just started working
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34228209
Is FBA still working? In a single server scenario creating a 2nd VD is better for FBA, SSL and ActiveSync
0
 

Accepted Solution

by:
lansol earned 0 total points
ID: 34748859
just started working out of where, not sure how or why

im just glad its working
0
 

Author Comment

by:lansol
ID: 34748866
the problem was resolved
0
 

Author Comment

by:lansol
ID: 34749071
dd
0
 

Author Closing Comment

by:lansol
ID: 34811344
no solutions provided were able to help me resovle the issue
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