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Symantec Backup Exec 12.5: fail media check on network share

Posted on 2010-11-23
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Last Modified: 2013-12-01
The players:

Symantec Backup Exec 12.5 installed on Windows Server 2003
Windows Server 2008 R2 Standard x64 with remote agent installed, sharing a network location

The problem:

Backup fails at media check.

I created a backup-to-disk folder pointing at //'2008 server'/backups/.  I also created a media set for the specific backup job.  The remote agent is installed and running on the 2008 server.  I've made sure the permissions are set right by comparing with a network share on another server (running 2003) where backups have been working.  

Here's what it says for the failed media capacity check:

Credentials CheckDevice       : \\'2003 server', E:Check status : Success

Media Capacity CheckDevice                   : Backups on '2008 server'
Online append capacity   : 0.000 MB
Online overwrite capacity: 0.000 MB
Total append capacity    : 0.000 MB
Total overwrite capacity : 127,474 MB
Capacity check status    : Failed
Miscellaneous            :  

Media CheckOnline media check   : Insufficient online or nearline media is available to start job.
Overwrite media check: There is no media online or nearline that can be overwritten or the job has been marked append/terminate.
Media check status   : Failed

I'm at a loss as to why SBE thinks there's no space when there's about 1.8 TB available on the share.
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Question by:ruralsolutions
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Assisted Solution

by:cjordan323
cjordan323 earned 500 total points
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Make sure your service account has rights to the share and the NTFS file securities.

The easiest way to check this is to login with the service account and try creating a file in the share to test the account's rights. The service account you are using can be found by right clicking on one of the Backup Exec services and clicking on the Logon tab.
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by:ruralsolutions
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Yep, full read/write rights to the share and the folder itself for the given account.  I already made sure of that.
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Expert Comment

by:cjordan323
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When you try to access it logged in under the service account does it prompt you for a password?

Do you know if the file quota service is enabled on the target server?
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Author Comment

by:ruralsolutions
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Nope, no prompt.  Not sure about a file quota service.
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Author Comment

by:ruralsolutions
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Ah, right.  Disk quotas are disabled.
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Expert Comment

by:cjordan323
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Have you tried deleting the folder and setting it up from scratch again to see if something just went wrong the first time around?
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Author Comment

by:ruralsolutions
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Yeah, Ive tried that a few times now.  Still same error.  
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Author Comment

by:ruralsolutions
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One interesting thing to note is that I can do an inventory and that is successful.  But all my test runs are still failing with the same error.
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Assisted Solution

by:ruralsolutions
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So...  trying it for _real_ for the first time...  It seems to be working...  Wow.
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Accepted Solution

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Wow.  the test run only fails if you do a media check.  Well, that was the issue, all along.  I was only running test runs and the media check options were included.  If I'd just tried to run the backup for real I could have saved myself a whole lot of trouble.  Thanks for all the help!
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Expert Comment

by:cjordan323
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I'm glad you're up a running. You are welcome.
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Author Closing Comment

by:ruralsolutions
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I'd just upgrade to 2010, but our tech budget is minuscule.
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