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unable to update windows 7

dear all
i have windows 7 licensed currently installed in my notebook
i tried to install update of it but i faced the error in the
attached file
best regards
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ashraf2002
Asked:
ashraf2002
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1 Solution
 
KimmyelCommented:
Can you please attach the error message

Regards
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ashraf2002Author Commented:
i already attached it but any way please see it in the attached image
error.jpg
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Saikapian_4739Commented:
Could you please tell whts the error message you got ?
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ashraf2002Author Commented:
i sent it in attached image
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KimmyelCommented:
It could very well be a hijackware infection.
Please update your anti-virus and run a full scan of the computer.
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KimmyelCommented:
Also check your Event/Application logs in system tools.
Could be something that is causing interferance such as firewall.
Post log or explain what you see.
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Pete LongTechnical ConsultantCommented:
All searching seems to pint to some malware - or your simply failing Windows Validation.

Run the Microsoft Malware removal tool - then run through this http://www.petenetlive.com/KB/Article/0000183.htm

then check validation http://www.microsoft.com/genuine/
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cehsolutionCommented:
hi you
1. check internet connection -->OK
2. turn off firewall before you update to prevent lost connection.

regards
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Pete LongTechnical ConsultantCommented:
Also stop the automatic update service (Start > run > services.msc {enter}
Delete c:\windows\softwaredistribution
Then restart the service again  - then re-attempt the windows update
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Pete LongTechnical ConsultantCommented:
- do you have an upstream proxy server? is the browser set to use Http 1.1? also try 1.1 through proxy

see http://www.webreference.com/internet/software/servers/http/compression/ie5.gif

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Pete LongTechnical ConsultantCommented:
Try the BITS repair tool http://support.microsoft.com/kb/971058
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Pete LongTechnical ConsultantCommented:
if you have a proxy settind leased by WPAD see my website here for details http://www.petenetlive.com/KB/Article/0000181.htm
then this can cause the problem also http://www.tech-archive.net/Archive/Windows/microsoft.public.windowsupdate/2004-10/1330.html
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Pete LongTechnical ConsultantCommented:
Here is what that error means
BG_E_MISSING_FILE_SIZE
0x80200011
When BITS sends a HEAD request and the server/proxy does not return Content-Length header in the response, BITS puts the job in ERROR state with this error. Check the proxy server and WSUS server to ensure that they are configured correctly. Some versions of the Apache 2.0 proxy server are known to exhibit this behavior.
Ref: http://technet.microsoft.com/en-us/library/cc720473(WS.10).aspx
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Pete LongTechnical ConsultantCommented:
any news yet the suspense is killing me?
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vernonyCommented:
i have some experience in this kind of update issues, here are some thoughts to try:

1. Please try to disable antivirus and use a clean boot to isolate problem, this is because security apps can usually cause unexpected windows update issues:

steps of clean boot:
 a. Click Start -> Run
 b. Input msconfig and click OK.
 c. Click Service Tab and check Hide all Microsoft Services and click Disable All. Please remember what you disabled in step c&d.
 d. Click Startup Tab and click Disable All.
 e. Click OK and reboot the computer and test again.

2. Please try to open a privileged command prompt and run "sfc /scannow". You may need to insert Win7 DVD. Windows update related system files can be corrupted and we can use this command to repair them.

3. Please try to reset Windows Update service: http://support.microsoft.com/kb/971058

4 Please try to reinstall wsus agent with parameter /wuforce.

5. Please try to stop Window Update service and rename c:\windows\softwaredistribution folder. The old Windows update folder can be broken and we can use this way to rebuild it.

6. Please try to install and analyze using readiness tool: support.microsoft.com/kb/947821.

Hope these steps can fix your problem.
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