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Unable to connect to Network

Posted on 2010-11-24
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Last Modified: 2012-05-10
We face the problem, not able to connect to LAN or WLAN where the network status shows media disconnected. But, the media is connected and able to see the LED bliniking at the adapter.

Checked the LAN network devices found lot of devices with Miniport created for each adapter with suffix as Mcafee NDIS Intermediate Filter Miniport / Deterministic Network Enhancer Miniport & Packet Scheduler Miniport, which are all showing yellow exclamatory mark on each entry.

Please help.
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Question by:Anson_India
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5 Comments
 
LVL 2

Assisted Solution

by:Helpothers
Helpothers earned 100 total points
ID: 34204663
This seems to be part of the McAfee Host Intrusion Prevention. I'd suggest uninstalling McAfee NDIS Intermediate Miniport adapter to determine if the adaptor is the root cause.

To uninstall the adapter:
Click Start, Run, type cmd, then press ENTER.
To stop the McAfee Host Intrusion Prevention service, type the command below and press ENTER:
NET STOP enterceptagent
To unload the McAfee firewall drivers, type the command below and press ENTER:
NET STOP firepm
Open the Host Intrusion Prevention agent installation directory, type the command below, and press ENTER:
Cd Program Files\McAfee\Host Intrusion Prevention\inf\
Uninstall the NDIS adapter, type the command below, and press ENTER:
installfirehk /u
Start the McAfee Host Intrusion Prevention service, type the command below, and press ENTER:
NET START enterceptagent
Reproduce the issue to verify if the NDIS adapter is causing the issue.

I hope this helps
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LVL 1

Expert Comment

by:mshakeb
ID: 34204834
its a Ghosted Netwrok Adaptor.

To uninstall the ghosted network adapter from the registry using one of the following methods:

1.      Click Start, click Run, type cmd.exe, and then press ENTER.
2.      Type set devmgr_show_nonpresent_devices=1, and then press ENTER.
3.      Type Start DEVMGMT.MSC, and then press ENTER.
4.      Click View, and then click Show Hidden Devices.
5.      Expand the Network Adapters tree.
6.      Right-click the dimmed network adapter, and then click Uninstall.
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Accepted Solution

by:
Anson_India earned 0 total points
ID: 34220885
Helpothers: Thanks for your comments. We found the NDIS driver installed with Windows XP SP-3 machine needed driver updation.

Link given below,

https://kc.mcafee.com/corporate/index?page=content&id=KB51676

Upon upgradation of the same, the Network adapters found working fine.
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Author Comment

by:Anson_India
ID: 34220890
Ok
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Author Closing Comment

by:Anson_India
ID: 34246481
The link given in my comment is the right solution of the problem.
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