Arikael
asked on
mails are disappearing from the outlook(exchange) account
Hi experts
I have a weird problem with one of your employees mailbox.
From time to time mails seem to disappear. My employees says that he didnt delete them.
But they can neither be found in outlook nor in owa or Exchange via Iphone.
I checked if outlooks view is filtered, which is not the case. I searched every folder of outlook, no success.
The mail was delivered, I checked that via Exchange Mangement console.
I'm using outlook 2003 and exchange 2003 on a windows 2003 server.
Hope you can help
I have a weird problem with one of your employees mailbox.
From time to time mails seem to disappear. My employees says that he didnt delete them.
But they can neither be found in outlook nor in owa or Exchange via Iphone.
I checked if outlooks view is filtered, which is not the case. I searched every folder of outlook, no success.
The mail was delivered, I checked that via Exchange Mangement console.
I'm using outlook 2003 and exchange 2003 on a windows 2003 server.
Hope you can help
Maybe he did setup email archiving and opted to delete mail instead of moving to a PST?
What do you mean with "from time to time"?
What do you mean with "from time to time"?
ASKER
Hi
@The_Kirschi
Archiving is disabled
From time to time means 1 or 2 mails per week. The user says he didn't delete them.
@parshant_sawant
as only very few mails disappear, I don't think this may cause the problem (I checked mails don't get delivered to a pst)
@The_Kirschi
Archiving is disabled
From time to time means 1 or 2 mails per week. The user says he didn't delete them.
@parshant_sawant
as only very few mails disappear, I don't think this may cause the problem (I checked mails don't get delivered to a pst)
Maybe mails are marked as Junk and Junk folder is configured to delete items?
Otherwise I would suspect iPhone as guilty somehow.
Otherwise I would suspect iPhone as guilty somehow.
ASKER
I checked the junkfilter.
Outlook said, that I cannot use the junkfilter, since it's running in online mode.
But after this message I saw that the filter is set to the lowest level and the "delete junk" mark is not checked.
Strange.
The user said he had this problems also before he used his iphone
Outlook said, that I cannot use the junkfilter, since it's running in online mode.
But after this message I saw that the filter is set to the lowest level and the "delete junk" mark is not checked.
Strange.
The user said he had this problems also before he used his iphone
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ASKER
My thoughts exactly
But the user aka my boss was very persistent.
Is it perhaps possible to turn on some logging-mechanism to see when and if mails get deleted?
But the user aka my boss was very persistent.
Is it perhaps possible to turn on some logging-mechanism to see when and if mails get deleted?
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ASKER
Thanks, I'll check that on the server and report back.
No u cannot track the mails from outlook, So 4get of the mechanism. Please ensure and educate the user to make sure that the mails are very rarelly deleted automatically until there is a thid party software at ur end which can cause the issue.
Arikael has the issue resolved. Awaiting for your reply.
ASKER
Hi, sorry
Sorry for not coming back.
I checked the the hard deleted emails like here: http://www.petri.co.il/using_owa_2003_to_recover_deleted_items.htm
it seems the mails are there, so the user must have deleted them
Sorry for not coming back.
I checked the the hard deleted emails like here: http://www.petri.co.il/using_owa_2003_to_recover_deleted_items.htm
it seems the mails are there, so the user must have deleted them
If you're using Exchange and you see the message arrive in the Inbox and it immediately disappears, you likely have a *.pst configured as the default delivery location. With the *.pst set as the default delivery location, the messages are moved out of the mailbox and into the *.pst as they arrive in Outlook. Verify the profile is using the Exchange mailbox as the message store not a personal message store. Look for this setting in Tools, Email accounts, View or change existing email accounts. It's at the bottom of the Account manager dialog. In Outlook 97/98/2000, look for account properties using the Tools, Services dialog.