Manually updating ePO 4.5 Server

Posted on 2010-11-24
Last Modified: 2013-12-09
Our ePO 4.5 Patch 3 server has not automatically had a successful Scheduled Pull for over a week now and I'm looking at two issues. One is why its failing, and the second is I'm looking at manually checking-in the latest DAT file to ensure we are up to date whilst I sort the original problem. I can't however find the correct .ZIP file to check-in. The file I've downloaded won't check in as it complains of a missing pkgcatalog.z which is fair enough as it doesn't include it. Anyone point me in the direction of the correct zipped .DAT file to use. Once I've sorted that I'll start analysing why the scheduled pull isn't working. Thanks.
Question by:hqpsystems
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 16

Accepted Solution

legalsrl earned 125 total points
ID: 34205590
Try these steps below, but normally I find the issue when ePO won't download a package is normally down to a content filter, or proxy server change on the network

Download the .DAT package from McAfee:

1.Using Internet Explorer, go to:
2.Download the current .DAT packages by clicking on DAT Package For Use with McAfee AutoUpdate Architect & ePO 3.0.
3.Click Save and browse to a desired location on the ePO to save the package.
4.Click Save again.
5.Extract the contents of the package from the .zip file to the same location as specified in Step 3.
NOTE: The downloaded package contains all the necessary files to check the latest available Anti-Virus Engine and .DATs into the ePO Master Repository.

Check the .DAT package into the Master Repository (ePO 4.x):

1.Log on to the desired ePO server using a global administrator account.
2.Click Software.
3.Click the Master Repository tab.
4.Click Check in Package.
5.Under Package Type, select the option Products or update (.zip) and click Browse.
6.In Choose the File to Upload dialog, browse to the .DAT file you downloaded earlier.
7.Click Finish to check in the package.

Let me know if you need anything else, but in the mean time please post the content of the Server Task log for the specific repository pull task so I can have a look at it


Author Comment

ID: 34205661
Hi Si,

Thanks for the quick reply. I saw the DAT Package For Use with McAfee AutoUpdate Architect & ePO 3.0 but assumed (wrongly it seems) that it didn't therefore relate to versions above 3.0. I'll try that now, and I'll send the EpoApSvr.log shortly. Thanks.
LVL 16

Expert Comment

ID: 34205720
No worries, I'm sitting on the train could just let me know from drilling down in to the task that fails as it should dump something out when you've drilled down as far as you can in to the task

Author Comment

ID: 34205919
The zip file worked perfectly and the latest DATs are in circulation. Interestingly, I ran another Pull Now and that said it completed fine. I'm wondering if the previous DAT was corrupt in some way.
I'll keep an eye on it over the next few days. Thanks for your help.

Author Closing Comment

ID: 34205925
I knew the procedure, just was thrown by McAfee's labelling of the DAT as being for ePO 3.0

Featured Post

Threat Trends for MSPs to Watch

See the findings.
Despite its humble beginnings, phishing has come a long way since those first crudely constructed emails. Today, phishing sites can appear and disappear in the length of a coffee break, and it takes more than a little know-how to keep your clients secure.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PREFACE The purpose of this guide is to explain what the SEPC Status Utility is and how it works. I have written the utility using AutoIt and have included the source code for your review. You are welcome to modify the code to your liking, but I wi…
I recently had to create a utility which aim is to update McAfee's Virusscan and that had to be launched from a command line. I thought I’d share my experience with you. Why is it useful to be able to update an Antivirus from the command line?…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question