LlewellynIT
asked on
Stuck on Acquiring Network Address on Wired and Wireless
I have a client whose Compaq Presario V3000 with XP Home Edition SP3 laptop is running into internet connectivity issues. The wireless and Ethernet connections are stuck on "Acquiring Network Address." I need to get this client back up and running.
I have run an sfc /scannow, checked to make sure network drivers are working, checked TCP/IP Properties to make sure IP and DNS addresses are obtained automatically. The client does have an Internet Protection program that blocks certain sites, I've disabled those services. I've booted the computer in clean mode.
I typed ipconfig /all in the cmd prompt and received this error message:
I also checked the System log in Event Viewer and have this error appear about every 5 seconds:
The client also ran an AntiSpyware tool and may have removed necessary files. Thanks in advance!
I have run an sfc /scannow, checked to make sure network drivers are working, checked TCP/IP Properties to make sure IP and DNS addresses are obtained automatically. The client does have an Internet Protection program that blocks certain sites, I've disabled those services. I've booted the computer in clean mode.
I typed ipconfig /all in the cmd prompt and received this error message:
An internal error occurred: Access is denied.
Please contact Microsoft Product Support Services for further help.
Additional information: Unable to open registry key for tcpip.
Please contact Microsoft Product Support Services for further help.
Additional information: Unable to open registry key for tcpip.
I also checked the System log in Event Viewer and have this error appear about every 5 seconds:
Type: Error Event ID: 1008 Source: DHCP
Description: Your computer was unable to initialize a Network Interface attached to the system. The error code is: Access is denied. .
Description: Your computer was unable to initialize a Network Interface attached to the system. The error code is: Access is denied. .
The client also ran an AntiSpyware tool and may have removed necessary files. Thanks in advance!
Sounds like your TCP/IP stack is corrupted. Try Winsock XP Fix - you can find it here:
http://majorgeeks.com/download4372.html
http://majorgeeks.com/download4372.html
i would suggest downloading updating and running ccleaner, malwarebytes and combofix. when finished, reboot, update and run again. See if the error still appears.
"An internal error occurred: Access is denied."
I have seen a handful of threats modify permisisons on the following reg key.....
HKEY_LOCAL_MACHINE\SYSTEM\
Look at this key's permissions, and select Advanced, and "Includeinheritable permissions form this object's parent" to reset them.....
I have seen a handful of threats modify permisisons on the following reg key.....
HKEY_LOCAL_MACHINE\SYSTEM\
Look at this key's permissions, and select Advanced, and "Includeinheritable permissions form this object's parent" to reset them.....
If thats not the key, you can find it this way.....
Process Monitor
http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx
Save this to the root of C, launch it, and then set the the filter at the top to Include "Result" is "Access Denied" then "Include", and then try and recreate the errors by doing the IPConfig. Then go look at the logging, and it will tell you where the permissions are hosed. Once you open those up, keep retrying until you get the desired results....
Process Monitor
http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx
Save this to the root of C, launch it, and then set the the filter at the top to Include "Result" is "Access Denied" then "Include", and then try and recreate the errors by doing the IPConfig. Then go look at the logging, and it will tell you where the permissions are hosed. Once you open those up, keep retrying until you get the desired results....
ASKER
Kimmyel: I am the local admin on the computer and I'm using the built-in NIC.
Rnicolaus: I tried Winsock XP Fix - still no luck
nJxbean: I've run MalwareBytes and haven't found anything. I'd rather not use another Registry Cleanup Tool just yet - I think I might be missing necessary files.
Johnb6767: I changed the permissions on the TCPIP folder to include inheritable permissions. I also run the Process Monitor tool and haven't found anything. I went to Filter > Filter; Result is access is denied then include; Add; OK. I ran the ipconfig /all and nothing has appeared in the Process Monitor. The current filter excludes in the bottom left corner reads 737,000+. Am I missing a step?
In the Event Viewer the DHCP error isn't occurring as often as 5 seconds, but every few minutes now.
Rnicolaus: I tried Winsock XP Fix - still no luck
nJxbean: I've run MalwareBytes and haven't found anything. I'd rather not use another Registry Cleanup Tool just yet - I think I might be missing necessary files.
Johnb6767: I changed the permissions on the TCPIP folder to include inheritable permissions. I also run the Process Monitor tool and haven't found anything. I went to Filter > Filter; Result is access is denied then include; Add; OK. I ran the ipconfig /all and nothing has appeared in the Process Monitor. The current filter excludes in the bottom left corner reads 737,000+. Am I missing a step?
In the Event Viewer the DHCP error isn't occurring as often as 5 seconds, but every few minutes now.
have you tried setting a static IP? If so does TCP/IP work then?
ASKER
Rnicolaus: I just set the Ethernet a static IP and DNS. The computer prompts for a restart, which I then restart the computer. I checked the TCPIP settings for the Ethernet properties and in the General tab all of the settings I entered were gone and it is set to obtain an IP and DNS automatically again.
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Take the filter off (the includes, not the default "exclusions"), and then retry......
I would venture to guess that it's a bad NIC - can you try a PCI NIC or a USB one?
ASKER
After uninstalling and reinstalling the network drivers for both the wireless and Ethernet NICs as well as run ComboFix the client laptop is now able to access the internet. Thanks you very much everyone!
Are you using the NIC buil-in on motherboard or seperate?
Regards /K