I have a client whose Compaq Presario V3000 with XP Home Edition SP3 laptop is running into internet connectivity issues. The wireless and Ethernet connections are stuck on "Acquiring Network Address." I need to get this client back up and running.
I have run an sfc /scannow, checked to make sure network drivers are working, checked TCP/IP Properties to make sure IP and DNS addresses are obtained automatically. The client does have an Internet Protection program that blocks certain sites, I've disabled those services. I've booted the computer in clean mode.
I typed ipconfig /all in the cmd prompt and received this error message:
An internal error occurred: Access is denied.
Please contact Microsoft Product Support Services for further help.
Additional information: Unable to open registry key for tcpip.
I also checked the System log in Event Viewer and have this error appear about every 5 seconds:
Type: Error Event ID: 1008 Source: DHCP
Description: Your computer was unable to initialize a Network Interface attached to the system. The error code is: Access is denied. .
The client also ran an AntiSpyware tool and may have removed necessary files. Thanks in advance!