This priinter is attached to the network via ethernet. We are a small business and and run Windows XP Pro. I can scan and print using the HP software, but when I try to start a scan from the printer I get an error message saying that the printer could not connect to the computer and to make sure the computer is turned on. I have tried the following:
1. Unistall all HP software using their unistall tool up to level 4 complete removal, then reinstall
2. Safe Mode
3. Turn off Windows Firewall and Microsoft Essentials virus scanning. (turned off real time protection)
4. Confirmed that the designated scan folder has full permissions.
We actually have two of these printers and have the identical problem on each printer.
We also have a brother mfc printer and it has the same issue where it will not connect when we attempt to start a scan from the printer to the network.
I am totally stumped. Any ideas?
Thanks so much!+