Solved

Why does this laptop turn off in safe mode or diagnotics, but stays on in regular mode?

Posted on 2010-11-24
3
288 Views
Last Modified: 2012-05-10
Hi All,

We have a users machine that we were helping get a malware infection off off.  It appears to be clean now, but we have noticed another odd problem.  When booted into normal mode in Windows, it runs fine, stays on forever and runs scans, etc.  However, if booted into safe mode for a scan or if booted into the Dell Diagnostics mode, the machine turns itself off within 10 minutes or so.  If it was only safe mode it would seem like a Windows problem, but it happens in the diagnostics also.

Anyone have any ideas here?  The machine does prompt that a new battery is needed when booted into normal Windows . . . so perhaps that's relevant, however the machine is connected to AC power the whole time in all three scenarios.  Unless somehow Windows normal mode is able to make up for minor inconsistencies in power options that safe mode and diagnostics cant?  We are stretching here . . .

Thanks.
0
Comment
Question by:Jsmply
3 Comments
 
LVL 5

Accepted Solution

by:
Erk333 earned 250 total points
ID: 34207017
i believe there is no advanced power management in safe mode and a sketchy battery may be taking priority of the power mgmt.   does it do the same if you remove the battery while plugged in?
0
 
LVL 20

Assisted Solution

by:BuggyCoder
BuggyCoder earned 250 total points
ID: 34207330
Yes it do happen, when you are using a faulty battery in Windows XP or any XP Kernel based windows, as separate power management drivers and services are there in XP and above windows. But unfortunately in safe mode in XP, they don't really load those services specially the ones which manage power. so it might be true that a faulty battery at your end might be giving this issue. try replacing the battery and then see....
0
 

Author Closing Comment

by:Jsmply
ID: 34207359
Thx!
0

Featured Post

Network it in WD Red

There's an industry-leading WD Red drive for every compatible NAS system to help fulfill your data storage needs. With drives up to 8TB, WD Red offers a wide array of solutions for customers looking to build the biggest, best-performing NAS storage solution.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
RCA to HDMI 4 64
Event ID: 7023 / Source: Service Control Manager 4 96
Digital camera and media XP and Vista - fails on Windows 7 24 112
Saving BitLocker key to AD DS 7 52
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
I am not new to IT, I have been working in the field since 1985.  But recently I came up against something that stumped even me (it doesn't happen as often as I would like).  I was running a screencasting session from the laptop to my TV via ChromeC…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now