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OUTLOOK CANNOT DISPLAY THIS VIEW

Posted on 2010-11-24
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Last Modified: 2013-11-05
i HAVE A USER THAT NEEDS TO view everyones calendar and suddenly she cannot view one users.  When she clicks on the check box next to his name or goes through open other users folder, the viewing pane says "outlook cannot display this view". she has permission to view his calendar and other users can view it.  When I open up her email on another Pc, it does the same thing but if I log on to the same Pc with another user, he can view the problem calendar.
I am using Exchange 2010.
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Question by:mmaggitti
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LVL 31

Expert Comment

by:MegaNuk3
ID: 34207738
Tried outlook /cleanviews ?
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Author Comment

by:mmaggitti
ID: 34229358
yes, I tried that
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Accepted Solution

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MegaNuk3 earned 500 total points
ID: 34234261
Give the problem user "full mailbox access" to the problem mailbox, wait 2 hours then test. If it works then remove full mailbox permissions and try again.
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Author Comment

by:mmaggitti
ID: 34238363
that did not work either
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LVL 31

Expert Comment

by:MegaNuk3
ID: 34238663
OK, does the user have specific permissions set on the problem Calendar? If so, remove them. Wait 2 hours then test, then re-add them and test
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Author Comment

by:mmaggitti
ID: 34238682
yes, the user does have specific permissions set on the problem Calendar but I only added them after it didn't work.  I will try it anyway.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 34238766
Getting any events generated on the exchange server in the application event log when the user tries to open the calendar?
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Author Comment

by:mmaggitti
ID: 34238782
I will check
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Author Comment

by:mmaggitti
ID: 34238844
There are no errors in event viewer on the Exchange server.  I read through the information messages and don't see any that seem related to this problem
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LVL 31

Expert Comment

by:MegaNuk3
ID: 34239018
Try outlook /safe

And then if that works try outlook /noextensions
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Author Comment

by:mmaggitti
ID: 34239107
i tried those two switches and many more, it did not help.  I have also tried loading the bad users profile on two other computers but the problem occurs each time.  I assume it is a problem on the server but I can't imagine what.
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Author Closing Comment

by:mmaggitti
ID: 34239415
This worked after all. thanks.

I don't usually care about the reasons behind a solution but in this case, since I don't really want the user to have full access permissions I would like to understand why the standard permissions spontaneously stopped working.  Perhaps that is a question for another day.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 34239462
Put the specific permissions back and remove the full mailbox access and see if it still works after 2 hours
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Author Comment

by:mmaggitti
ID: 34241852
I removed the full access permissions and did not add specific permissions to the calendar I only kept the original ones(default "author") and it still works.  It does not make sense but I will take it.
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