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Remote Assiste How To

I need to be able to provide a remote assist for a customer that is running WIndows 7, I am using WIndows XP Pro, SP3. I search and could not find any info related to this situation. Is it possible to provide a remote assist for a WIndows 7 Ultimate user, when I use Windows XP?

johnb6767

Remote Assistance is still enabled in Windows 7. Personally, I prefer Logmein. Free service

http://www.logmein.com

What happens when you submit the request?

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BuggyCoder

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LeeTutor

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YarnoSG

What error are you seeing?

Is it "Automation server can't create object"?

YarnoSG

If you are trying to go from windows XP to Windows 7, it looks like Microsoft considers this "Unsupported" - per page 22 of Chapter 23 of the Windows 7 Resource Kit:
"Offer RA from Windows 7 to Windows XP is supported, but Offer RA from Windows XP to Windows 7 is not supported. This means that enterprises who want to implement Offer RA as a support solution for their Help Desk departments should ensure that computers used by support personnel who will help users running Windows 7 are themselves running Windows 7 (and not Windows XP)."

This does not mean I am going to give up looking for a way, just that Microsoft doesn't support it.

This sample chapter can be downloaded for free here: http://download.microsoft.com/download/A/3/9/A398AF3E-75FB-465B-9FD4-DC4BE307A921/Win7_RK_SampleChapter_23.pdf

DavidRayRobinson

ASKER

Thanks, team viewer fit the bill...

johnb6767

Good find YarnoSG..... :)

Felix Leven

Good find YarnoSG..... :)