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Remote Assiste How To

Posted on 2010-11-24
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Last Modified: 2012-05-10
I need to be able to provide a remote assist for a customer that is running WIndows 7, I am using WIndows XP Pro, SP3.  I search and could not find any info related to this situation.  Is it possible to provide a remote assist for a WIndows 7 Ultimate user, when I use Windows XP?
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Question by:DavidRayRobinson
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8 Comments
 
LVL 66

Expert Comment

by:johnb6767
ID: 34207182
Remote Assistance is still enabled in Windows 7. Personally, I prefer Logmein. Free service

http://www.logmein.com

What happens when you submit the request?
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Accepted Solution

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BuggyCoder earned 1600 total points
ID: 34207209
well you can use teamviewer as well. here is the website:-
http://www.teamviewer.com

apart fromt this here is how to enable Remote Assistance In Windows 7 Ultimate:-
http://www.howtogeek.com/howto/windows-vista/turn-on-remote-desktop-in-windows-vista/
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LVL 59

Assisted Solution

by:LeeTutor
LeeTutor earned 400 total points
ID: 34207240
I too recommend TeamViewer, but here is a question at the Microsoft forums where you may find useful info for remote assisting from XP to Win7:

http://social.answers.microsoft.com/Forums/en-US/w7network/thread/d70a99e5-22de-46b7-93fd-96334e9f431e
ote assistance from XP to Windows 7
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LVL 7

Expert Comment

by:YarnoSG
ID: 34207917
What error are you seeing?

Is it "Automation server can't create object"?
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LVL 7

Expert Comment

by:YarnoSG
ID: 34208016
If you are trying to go from windows XP to Windows 7, it looks like Microsoft considers this "Unsupported" -  per page 22 of Chapter 23 of the Windows 7 Resource Kit:
"Offer RA from Windows 7 to Windows XP is supported, but Offer RA from Windows XP to Windows 7 is not supported. This means that enterprises who want to implement Offer RA as a support solution for their Help Desk departments should ensure that computers used by support personnel who will help users running Windows 7 are themselves running Windows 7 (and not Windows XP)."

This does not mean I am going to give up looking for a way, just that Microsoft doesn't support it.

This sample chapter can be downloaded for free here: http://download.microsoft.com/download/A/3/9/A398AF3E-75FB-465B-9FD4-DC4BE307A921/Win7_RK_SampleChapter_23.pdf
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Author Closing Comment

by:DavidRayRobinson
ID: 34208270
Thanks, team viewer fit the bill...
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LVL 66

Expert Comment

by:johnb6767
ID: 34245037

Good find YarnoSG.....  :)
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Expert Comment

by:Felix Leven
ID: 35279224
Good find YarnoSG.....  :)
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