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Remote Assiste How To

Posted on 2010-11-24
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Last Modified: 2012-05-10
I need to be able to provide a remote assist for a customer that is running WIndows 7, I am using WIndows XP Pro, SP3.  I search and could not find any info related to this situation.  Is it possible to provide a remote assist for a WIndows 7 Ultimate user, when I use Windows XP?
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Question by:DavidRayRobinson
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by:johnb6767
ID: 34207182
Remote Assistance is still enabled in Windows 7. Personally, I prefer Logmein. Free service

http://www.logmein.com

What happens when you submit the request?
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BuggyCoder earned 400 total points
ID: 34207209
well you can use teamviewer as well. here is the website:-
http://www.teamviewer.com

apart fromt this here is how to enable Remote Assistance In Windows 7 Ultimate:-
http://www.howtogeek.com/howto/windows-vista/turn-on-remote-desktop-in-windows-vista/
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Assisted Solution

by:LeeTutor
LeeTutor earned 100 total points
ID: 34207240
I too recommend TeamViewer, but here is a question at the Microsoft forums where you may find useful info for remote assisting from XP to Win7:

http://social.answers.microsoft.com/Forums/en-US/w7network/thread/d70a99e5-22de-46b7-93fd-96334e9f431e
ote assistance from XP to Windows 7
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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Expert Comment

by:YarnoSG
ID: 34207917
What error are you seeing?

Is it "Automation server can't create object"?
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by:YarnoSG
ID: 34208016
If you are trying to go from windows XP to Windows 7, it looks like Microsoft considers this "Unsupported" -  per page 22 of Chapter 23 of the Windows 7 Resource Kit:
"Offer RA from Windows 7 to Windows XP is supported, but Offer RA from Windows XP to Windows 7 is not supported. This means that enterprises who want to implement Offer RA as a support solution for their Help Desk departments should ensure that computers used by support personnel who will help users running Windows 7 are themselves running Windows 7 (and not Windows XP)."

This does not mean I am going to give up looking for a way, just that Microsoft doesn't support it.

This sample chapter can be downloaded for free here: http://download.microsoft.com/download/A/3/9/A398AF3E-75FB-465B-9FD4-DC4BE307A921/Win7_RK_SampleChapter_23.pdf
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Author Closing Comment

by:DavidRayRobinson
ID: 34208270
Thanks, team viewer fit the bill...
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by:johnb6767
ID: 34245037

Good find YarnoSG.....  :)
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by:Felix Leven
ID: 35279224
Good find YarnoSG.....  :)
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