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How to fix a Printer showing Offline on Printer Server, when in fact I can ping it

Posted on 2010-11-24
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Last Modified: 2012-08-13
Right now I have a printer (HP LaserJet 3055) showing Offline on the Server (Windows Server 2003).
I can ping the printer.
I can see the web interface of the printer.
I know the printer is online.
Yet when I print to it, the job just hold in the queue doing nothing.

I did Restart the Print Spooler service -> to no avail
I did try to disable SNMP on the printer port -> "An error occured during port configuration. Operation could not be completed"
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Question by:havette
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4 Comments
 
LVL 11

Expert Comment

by:Paul S
ID: 34207904
I have seen this, I normally disable SNMP on the port. I see that you tried and got an error. Did it disable SNMP or not?
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Author Comment

by:havette
ID: 34208065
It did not disable SNMP
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Accepted Solution

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Paul S earned 2000 total points
ID: 34208489
you need to figure out how to get past the error and disable the snmp monitoring. I believe that will fix the issue. Maybe reinstall the printer, check for a newer driver, or figure out how to disable snmp port monitoring from the registry.
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Expert Comment

by:Paul S
ID: 34294037
Any updates?
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