Error when sending email Tracked in CRM 4.0

Posted on 2010-11-24
Last Modified: 2012-05-10

We have a major issue which effecting all users and massively affecting business productivity.

We have a Windows 2003 Small Business Server with CRM 4.0 on the same box.  There is a separate SQL server running the database for the CRM system.  There isn't a email router instead Outlook performs the routing for CRM.

Frequently when users send an email with "Track In CRM" enabled it can take up to a minute to send and the following error is produced.


Does anyone know what maybe causing this?


Question by:FingersCrossed
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 29

Expert Comment

by:Feridun Kadir
ID: 34211165
Do you have the latest update rollups for CRM installed?  For CRM for Outlook you'll need Update Rollup 7 followed by 14. For the server you can apply just 14.

Are there any other symptoms?

It is odd that the error message says that the corresponding activity won't be created in CRM - perhaps there is a permission/attachment length issue?

Author Comment

ID: 34211200
We are running update 13, do you not think that would be up to date enough or do you have a specific KB article that highlights update 14 resolves this issue?

This error occurs with or without attachments and the maximum length is 10Mb.

There are no other errors which I can find.

Thanks for your help.
LVL 29

Expert Comment

by:Feridun Kadir
ID: 34211254
Update 13 should be fine.

Is there anything to in common for the messages that fail to track?

I'm wondering whether there is a time-out occuring which is leading to the An error has occured message. Perhaps the event viewer on the user's computer might have some more useful info?


Accepted Solution

FingersCrossed earned 0 total points
ID: 34316772
The issue ending up being the general performance of the SQL server in particular the amount of memory SQL could use.  I upgraded the server to Windows 2008 R2 with SQL 2005 64bit and it is now running like a dream

Author Closing Comment

ID: 34341745
The issue ending up being the general performance of the SQL server in particular the amount of memory SQL could use.  I upgraded the server to Windows 2008 R2 with SQL 2005 64bit and it is now running like a dream

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Permission Tab missing in calendar properties in Outlook 2003 5 37
Moving from Exchange to something 4 55
Office 2016 Add-ins GPO 3 42
exchange 2007 5 39
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question