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brianp111

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2 iexplore.exe processes in task manager when ie8 launches & remain after closing ie8

I am experiencing a problem with multiple computers at my business.  All are running Windows XP Pro SP3, IE8.

I first check task manager to verify no instances of iexplore.exe are running.

I launch IE8.  Task Manager shows two entries for iexplore.exe.

I close IE8.  The 2 instances of iexplore.exe remain in Task Manager.

Users have been complaining that their computers have been "freezing" when this happens.  When I "end process" on both instances of iexplore.exe, the computer behaves normally again.

I just started receiving complaints about this problem this morning, 11/24/2010.

Please advise.
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Dr. Klahn

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brianp111

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Bingo - all 3 of you were correct.  I disabled the Norton toolbar (which also disables the Symantec NCO BHO and Symantec Intrusion Prevention add-ons) and the problem goes away.  I'll be reporting this to Symantec.