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Entourgae 2008 crashing on Snow Leopard when connected to Exchange on internal network

Posted on 2010-11-24
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Last Modified: 2012-05-10
We just got a brand new MPB and loaded Office 2008. Setup Exchange with OWA address. When connected from outside the firewall where the Exchange server is located I can connect without a problem. When on LAN Entourage crashes. Before it start I get this error

"Unable to establish a secure connection to remote.server.com because the server name or IP address does not match the name or IP address on the server’s certificate. If you continue, the information you view and send will be encrypted, but will not be secure.'

the app crash log says

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-11-24 11:25:48 -0800
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.7.100910
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Any idea what's going on. Both OS and Office 2008 are fully patched

I found a very similiar thread here
http://us.generation-nt.com/answer/entourage-2008-crashes-exc-bad-access-error-help-160709541.html
but no clear resolution

I tried different identity and different account - btw my mac is joined to the widnows domain
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Question by:piotrmikula108
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by:renazonse
ID: 34213621
What version of Exchange is this? 2003, 2007 or 2010?

With 2007 and 2010 you typically need a mult-domain cert or UC cert with the server name, server FQDN, server's public domain name and autodiscover server address if you have a different server for that. Though it looks like you have SBS and I assume it's 2007 because you're getting this error.  With SBS you don't HAVE to have the UC cert but it's not that expensive and Entourage is happier when you have it.

If this is 2007 Exchange you should go ahead and download the web services edition of Entourage..it's free when you have 2008: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0eeeeb50-fc26-4c9c-88a5-685ebc702667&displaylang=en

What's the principal name on your certificate? Also, if this is a desktop this can be easily solved by pointing it to the server name that's on the cert. If this is a laptop you'll need the external name as the server address and you'll want to create an internal DNS record that points the public domain name to the private address of the server so the laptop users can connect with Entourage when inside the office.
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by:piotrmikula108
ID: 34213768
it's SBS 2003 so Exchange 2003
Let me check on the other items
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by:piotrmikula108
ID: 34509073
the only work around we found was to create two different identitites for when the user inside the network and outside - but no permanent solution
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Expert Comment

by:renazonse
ID: 34509284
You can create a static dns entry on your servers dns managment console that points remote.domain.com to the internal IP of your server so you dont have to create 2 profiles.
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Expert Comment

by:toadstool331
ID: 34624713
I am having the same problem. Our clients running 10.5 seem to be immune, but the Snow Leopard machines intermittently crash several times per day. We are also running SBS 2003 with McAfee VirusScan 8.7i.

Have you found any solution?

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Accepted Solution

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renazonse earned 500 total points
ID: 34624759
12.2.7 crashes continually. This is has been resolved since the 12.2.8 update...it was crashing on HTML emails. Version 13.0.8 is the new update for EWS version. If you run the update it will stop crashing.
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Expert Comment

by:toadstool331
ID: 34766835
Not in our case. We have the same error on 3 10.6 macs with 12.2.8. Also using SBS 2003.
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