exchange 2007 globle address book and calender issue with rpc over https users

Posted on 2010-11-24
Last Modified: 2012-05-10
Before some days by mistake I have deleted the exchange public folder, but i recreate it on next day, now when i reconfigure any remote user outlook, he is not able to see the global address book and also not able to send the calendar required to any person.

On webmail interface both are showing properly.

Kindly help on this.

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Question by:sitg
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LVL 17

Expert Comment

by:Viral Rathod
ID: 34208559
Sounds like problems in the cache:

Here you go:

Have you tried deleting the cache (ost) when you turn off cached mode and letting it re-create when you turn the cache back on? Are there any sync errors logged within the users inbox?

In case if the above solutions does not work then it might be related to some corrupted settings in the Outlook profile. you can try to create a new profile to test the issue.

Hope this helps.

Author Comment

ID: 34208585
Thanks for quick reply, but i confirm issue with server end, because the problem is coming at the time of reconfiugre any exchange account with outlook using a new profile
LVL 17

Expert Comment

by:Viral Rathod
ID: 34208698
Have you tried the another PC ?

From the Client PC have tried to ping the exchnage server Name using IP address and Name?

On the server side make sure you server Primary DNS is pointing correctly

Also run the following command on the PC and server

ipconfig /flushdns
ipconfig /registerdns

restart the DNS server service and Netlogon service

Letus know the Results

Author Comment

ID: 34208762
result is same after follow your instructions
I am configuring the outllook for remote user.
LVL 17

Expert Comment

by:Viral Rathod
ID: 34208823
Can you try OWA from this client machine ? ,Are you able to access the OWA from this client PC ?

LVL 17

Expert Comment

by:Viral Rathod
ID: 34208852
What is the Results of Ping the server ?

Go to

Run the Outlook Anywhere (RPC over HTTP)  Test and letus know the results.
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LVL 17

Expert Comment

by:Viral Rathod
ID: 34208862
If this is Exchange 2007 then run "Outlook Autodiscover" test.

Author Comment

ID: 34208881
everything is working in OWA
mails are working properly using rpc-over http, where globle address giving error
exchange configure with local envirement, only https prot are open for public.

Author Comment

ID: 34208897
globle address book error coming for remote (rpcoverhttp) user only
LVL 17

Expert Comment

by:Viral Rathod
ID: 34208937
Ok The Remote users mailbox is located on Exchange 2003 ?
LVL 17

Accepted Solution

Viral Rathod earned 500 total points
ID: 34208964
This issue may occur if the client is in Outlook Cached mode and there is
no Offline Address Book on the client or the connection to Exchange server
or Global Catalog server is lost or unstable.

To view active server connections on Outlook 2007 client:

1.      On the client computer, move the mouse pointer over the Microsoft Office
Outlook icon in the notification area that is located at the lower right of
the desktop.
2.      Press the CTRL key, and then right-click this icon.
3.      Click Connection Status.
4.      Please check if the Mail server(your Exchange server) and Directory
server(your Global Catalog server) are connected with status "Established".

Please make sure you Outlook 2007 is using Online Mode not Cached mode.
Also, the client can resolve both GC server and Exchange server via  IP and
NetBIOS name.

For related information, please see:

Verify connection to Exchange through the Internet

Author Closing Comment

ID: 34342453
this was helpful.

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