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Microsoft exchange 2003 activesync with EVO 4 and Droid

Posted on 2010-11-24
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Last Modified: 2012-05-10
Hello,

I have exchange 2003 (only exchange server). I think I have followed all the KB I can find and I'm still getting this error when I test the connection.

ActiveSync:
      Checking for application ................. OK
      Checking version ......................... OK (6.5.7638.1)
      Checking protocols ....................... OK (1.0,2.0,2.1,2.5)
User Permissions:
      Checking "domain/administrator" ............ FAIL

Result:
      ActiveSync detected, but access denied. [HTTP 403: Disabled for this user]
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Question by:msh069
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Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 34209129
403 Disabled for this user - suggests that their Active Directory account does not have Mobile Services enabled in the User Account accessed via Active Directory Users and Computers.

Please check that all services are enabled and then test again.

If this fails - please have a read through my Exchange 2003 / Activesync article and check your settings very carefully:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
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Author Comment

by:msh069
ID: 34209264
Ok I went through your document (thank you) and received the following ...


      ExRCA is testing Exchange ActiveSync.
       The Exchange ActiveSync test failed.
       
      Test Steps
       
      Attempting to resolve the host name mail.domain.com in DNS.
       The host name resolved successfully.
       
      Additional Details
       IP addresses returned: 38.106.xxx.xxx
      Testing TCP port 443 on host mail.domain.com to ensure it's listening and open.
       The port was opened successfully.
      Testing the SSL certificate to make sure it's valid.
       The certificate passed all validation requirements.
       
      Test Steps
       
      Validating the certificate name.
       The certificate name was validated successfully.
       
      Additional Details
       Host name mail.domain.com was found in the Certificate Subject Common name.
      Testing the certificate date to confirm the certificate is valid.
       Date validation passed. The certificate hasn't expired.
       
      Additional Details
       The certificate is valid. NotBefore = 11/23/2010 9:04:32 PM, NotAfter = 11/23/2011 9:04:32 PM
      Checking the IIS configuration for client certificate authentication.
       Client certificate authentication wasn't detected.
       
      Additional Details
       Accept/Require Client Certificates isn't configured.
      Testing HTTP Authentication Methods for URL https://mail.domain.com/Microsoft-Server-Activesync/.
       The HTTP authentication methods are correct.
       
      Additional Details
       ExRCA found all expected authentication methods and no disallowed methods. Methods found: Basic
      An ActiveSync session is being attempted with the server.
       Errors were encountered while testing the Exchange ActiveSync session.
       
      Test Steps
       
      Attempting to send the OPTIONS command to the server.
       The OPTIONS response was successfully received and is valid.
       
      Additional Details
       Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,ValidateCert,Provision,Search,Notify,Ping
Content-Length: 0
Date: Wed, 24 Nov 2010 21:57:52 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET

      Attempting the FolderSync command on the Exchange ActiveSync session.
       The test of the FolderSync command failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       Exchange ActiveSync returned an HTTP 500 response.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 34209329
Ah - the dreaded HTTP 500 error.

Can you please follow the HTTP 500 error section of my article and first run through KB883380 (delete and re-create the Exchange IIS virtual Directories) method 2 is often the easiest.  The re-test.  If the error still appears - keep going through my article.

Check IIS settings very carefully please.

I will go through your post and obscure your domain name / IP Address to protect your identity in a sec.

Alan
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Author Comment

by:msh069
ID: 34214225
Thank you. OK I did as requested and tried two different tools. I do not have forms based auth enabled.

SSL Certificate:
      Receiving ................................ OK
      Ensuring not Self-Signed ................. OK
      Verifying certificate .................... OK
ActiveSync:
      Checking for application ................. OK
      Checking version ......................... OK (6.5.7638.1)
      Checking protocols ....................... OK (1.0,2.0,2.1,2.5)
User Permissions:
      Checking "ttiw/administrator" ............ FAIL

Result:
      ActiveSync detected, but not correctly configured. [HTTP 500: Forms-based auth enabled?]



      ExRCA is testing Exchange ActiveSync.
       The Exchange ActiveSync test failed.
       
      Test Steps
       
      Attempting to resolve the host name mail.ttiw.com in DNS.
       The host name resolved successfully.
       
      Additional Details
       IP addresses returned: 38.106.254.234
      Testing TCP port 443 on host mail.ttiw.com to ensure it's listening and open.
       The port was opened successfully.
      Testing the SSL certificate to make sure it's valid.
       The certificate passed all validation requirements.
       
      Test Steps
       
      Validating the certificate name.
       The certificate name was validated successfully.
       
      
       The test passed with some warnings encountered. Please expand the additional details.
       
      Additional Details
       The certificate is only trusted on Windows Mobile 6.0 and later versions. Devices running Windows Mobile 5.0 and 5.0 with the Messaging and Security Feature Pack won't be able to sync. Root = OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy Group, Inc.", C=US.
      Testing the certificate date to confirm the certificate is valid.
       Date validation passed. The certificate hasn't expired.
       
      Additional Details
       The certificate is valid. NotBefore = 11/23/2010 9:04:32 PM, NotAfter = 11/23/2011 9:04:32 PM
      Checking the IIS configuration for client certificate authentication.
       Client certificate authentication wasn't detected.
       
      Additional Details
       Accept/Require Client Certificates isn't configured.
      Testing HTTP Authentication Methods for URL https://mail.xxx.com/Microsoft-Server-Activesync/.
       The HTTP authentication methods are correct.
       
      Additional Details
       ExRCA found all expected authentication methods and no disallowed methods. Methods found: Basic
      An ActiveSync session is being attempted with the server.
       Errors were encountered while testing the Exchange ActiveSync session.
       
      Test Steps
       
      Attempting to send the OPTIONS command to the server.
       The OPTIONS response was successfully received and is valid.
       
      Additional Details
       Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,ValidateCert,Provision,Search,Notify,Ping
Content-Length: 0
Date: Thu, 25 Nov 2010 20:43:53 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET

      Attempting the FolderSync command on the Exchange ActiveSync session.
       The test of the FolderSync command failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       Exchange ActiveSync returned an HTTP 500 response.
0
 

Author Comment

by:msh069
ID: 34214284
This is in my event viewer.

Event Type:      Error
Event Source:      Server ActiveSync
Event Category:      None
Event ID:      3005
Date:            11/25/2010
Time:            3:05:56 PM
User:            domain\administrator
Computer:      xxxxx
Description:
Unexpected Exchange mailbox Server error: Server: [xxx.xxx.local] User: [Administrator@xxx.com] HTTP status code: [501]. Verify that the Exchange mailbox Server is working correctly.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 34214731
Have you tried the other potential fixes for HTTP 500 errors yet?  If not - please do and then re-test.

Thanks

Alan
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