msh069
asked on
Microsoft exchange 2003 activesync with EVO 4 and Droid
Hello,
I have exchange 2003 (only exchange server). I think I have followed all the KB I can find and I'm still getting this error when I test the connection.
ActiveSync:
Checking for application ................. OK
Checking version ......................... OK (6.5.7638.1)
Checking protocols ....................... OK (1.0,2.0,2.1,2.5)
User Permissions:
Checking "domain/administrator" ............ FAIL
Result:
ActiveSync detected, but access denied. [HTTP 403: Disabled for this user]
I have exchange 2003 (only exchange server). I think I have followed all the KB I can find and I'm still getting this error when I test the connection.
ActiveSync:
Checking for application ................. OK
Checking version ......................... OK (6.5.7638.1)
Checking protocols ....................... OK (1.0,2.0,2.1,2.5)
User Permissions:
Checking "domain/administrator" ............ FAIL
Result:
ActiveSync detected, but access denied. [HTTP 403: Disabled for this user]
ASKER CERTIFIED SOLUTION
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Ah - the dreaded HTTP 500 error.
Can you please follow the HTTP 500 error section of my article and first run through KB883380 (delete and re-create the Exchange IIS virtual Directories) method 2 is often the easiest. The re-test. If the error still appears - keep going through my article.
Check IIS settings very carefully please.
I will go through your post and obscure your domain name / IP Address to protect your identity in a sec.
Alan
Can you please follow the HTTP 500 error section of my article and first run through KB883380 (delete and re-create the Exchange IIS virtual Directories) method 2 is often the easiest. The re-test. If the error still appears - keep going through my article.
Check IIS settings very carefully please.
I will go through your post and obscure your domain name / IP Address to protect your identity in a sec.
Alan
ASKER
Thank you. OK I did as requested and tried two different tools. I do not have forms based auth enabled.
SSL Certificate:
Receiving .......................... ...... OK
Ensuring not Self-Signed ................. OK
Verifying certificate .................... OK
ActiveSync:
Checking for application ................. OK
Checking version ......................... OK (6.5.7638.1)
Checking protocols ....................... OK (1.0,2.0,2.1,2.5)
User Permissions:
Checking "ttiw/administrator" ............ FAIL
Result:
ActiveSync detected, but not correctly configured. [HTTP 500: Forms-based auth enabled?]
ExRCA is testing Exchange ActiveSync.
The Exchange ActiveSync test failed.
Test Steps
Attempting to resolve the host name mail.ttiw.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 38.106.254.234
Testing TCP port 443 on host mail.ttiw.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
Validating the certificate name.
The certificate name was validated successfully.
The test passed with some warnings encountered. Please expand the additional details.
Additional Details
The certificate is only trusted on Windows Mobile 6.0 and later versions. Devices running Windows Mobile 5.0 and 5.0 with the Messaging and Security Feature Pack won't be able to sync. Root = OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy Group, Inc.", C=US.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 11/23/2010 9:04:32 PM, NotAfter = 11/23/2011 9:04:32 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Testing HTTP Authentication Methods for URL https://mail.xxx.com/Microsoft-Server-Activesync/.
The HTTP authentication methods are correct.
Additional Details
ExRCA found all expected authentication methods and no disallowed methods. Methods found: Basic
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Test Steps
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward ,SmartRepl y,GetAttac hment,GetH ierarchy,C reateColle ction,Dele teCollecti on,MoveCol lection,Fo lderSync,F olderCreat e,FolderDe lete,Folde rUpdate,Mo veItems,Ge tItemEstim ate,Meetin gResponse, ResolveRec ipients,Va lidateCert ,Provision ,Search,No tify,Ping
Content-Length: 0
Date: Thu, 25 Nov 2010 20:43:53 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
SSL Certificate:
Receiving ..........................
Ensuring not Self-Signed ................. OK
Verifying certificate .................... OK
ActiveSync:
Checking for application ................. OK
Checking version ......................... OK (6.5.7638.1)
Checking protocols ....................... OK (1.0,2.0,2.1,2.5)
User Permissions:
Checking "ttiw/administrator" ............ FAIL
Result:
ActiveSync detected, but not correctly configured. [HTTP 500: Forms-based auth enabled?]
ExRCA is testing Exchange ActiveSync.
The Exchange ActiveSync test failed.
Test Steps
Attempting to resolve the host name mail.ttiw.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 38.106.254.234
Testing TCP port 443 on host mail.ttiw.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
Validating the certificate name.
The certificate name was validated successfully.
The test passed with some warnings encountered. Please expand the additional details.
Additional Details
The certificate is only trusted on Windows Mobile 6.0 and later versions. Devices running Windows Mobile 5.0 and 5.0 with the Messaging and Security Feature Pack won't be able to sync. Root = OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy Group, Inc.", C=US.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 11/23/2010 9:04:32 PM, NotAfter = 11/23/2011 9:04:32 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Testing HTTP Authentication Methods for URL https://mail.xxx.com/Microsoft-Server-Activesync/.
The HTTP authentication methods are correct.
Additional Details
ExRCA found all expected authentication methods and no disallowed methods. Methods found: Basic
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Test Steps
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Content-Length: 0
Date: Thu, 25 Nov 2010 20:43:53 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
ASKER
This is in my event viewer.
Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3005
Date: 11/25/2010
Time: 3:05:56 PM
User: domain\administrator
Computer: xxxxx
Description:
Unexpected Exchange mailbox Server error: Server: [xxx.xxx.local] User: [Administrator@xxx.com] HTTP status code: [501]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3005
Date: 11/25/2010
Time: 3:05:56 PM
User: domain\administrator
Computer: xxxxx
Description:
Unexpected Exchange mailbox Server error: Server: [xxx.xxx.local] User: [Administrator@xxx.com] HTTP status code: [501]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Have you tried the other potential fixes for HTTP 500 errors yet? If not - please do and then re-test.
Thanks
Alan
Thanks
Alan
ASKER
ExRCA is testing Exchange ActiveSync.
The Exchange ActiveSync test failed.
Test Steps
Attempting to resolve the host name mail.domain.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 38.106.xxx.xxx
Testing TCP port 443 on host mail.domain.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name mail.domain.com was found in the Certificate Subject Common name.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 11/23/2010 9:04:32 PM, NotAfter = 11/23/2011 9:04:32 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Testing HTTP Authentication Methods for URL https://mail.domain.com/Microsoft-Server-Activesync/.
The HTTP authentication methods are correct.
Additional Details
ExRCA found all expected authentication methods and no disallowed methods. Methods found: Basic
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Test Steps
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Content-Length: 0
Date: Wed, 24 Nov 2010 21:57:52 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.