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BES Express 5 Sp2 Not sending meeting Requests

Posted on 2010-11-24
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Last Modified: 2012-05-10
Exchange 2007 SP2 /W2K8
BES 4.1 /W2K3 admin account BESAadmin
BES Express 5.2 , CDO 1.2.1

I've set a new BES Express on Hyper-V R2. With the exisitng BES 4.1, they booth use the same remote SQL 2005 DB. I've set a new service account BESXAdmin for the BESX. after setup it works fine except for the calendar items.I cannot set any meeting request from any BB device it shows "Unlisted Status message error" . checking the BESX Log, I've found the below when attempting to set a meeting request :

[30000] (11/25 02:21:31.450):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:14:02.484):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:14:02.486):{0x9A0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BESX Agent 1 (Application Event Log on BESX.company.com) | 11/25/2010 08:14:02  (AFFF5015) -> {user1@company.com} MsgMemStateDb::AddMessageState - EntryId is invalid
[30000] (11/25 08:14:02.486):{0x858} Alarm::ThreadProc: Received an alarm message
[30000] (11/25 08:14:21.296):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:14:21.297):{0x9A0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BESX Agent 1 (Application Event Log on BESX.company.com) | 11/25/2010 08:14:21  (AFFF5015) -> {user1@company.com} MsgMemStateDb::AddMessageState - EntryId is invalid
[30000] (11/25 08:14:21.297):{0x858} Alarm::ThreadProc: Received an alarm message
[30000] (11/25 08:40:00.297):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:40:00.297):{0x9A0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BESX Agent 1 (Application Event Log on BESX.company.com) | 11/25/2010 08:40:00  (AFFF4E20) -> {user1@company.com} Unable to process Meeting Cancellation in SendHelper
[30000] (11/25 08:40:00.297):{0x858} Alarm::ThreadProc: Received an alarm message
[30000] (11/25 08:40:00.308):{0x9A0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BESX Agent 1 (Application Event Log on BESX.company.com) | 11/25/2010 08:40:00  (AFFF4FFD) -> {user1@company.com} Send() failed: ERR_FAIL, RefId=2084567740, Tag=3515
[30000] (11/25 08:40:00.308):{0x858} Alarm::ThreadProc: Received an alarm message
[30000] (11/25 08:40:44.154):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:40:44.155):{0x9A0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BESX Agent 1 (Application Event Log on BESX.company.com) | 11/25/2010 08:40:44  (AFFF4E20) -> {user1@company.com} Unable to process Meeting Request in SendHelper
[30000] (11/25 08:40:44.155):{0x858} Alarm::ThreadProc: Received an alarm message
[30000] (11/25 08:40:44.166):{0x9A0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BESX Agent 1 (Application Event Log on BESX.company.com) | 11/25/2010 08:40:44  (AFFF4FFD) -> {user1@company.com} Send() failed: ERR_FAIL, RefId=1581554414, Tag=3517
[30000] (11/25 08:40:44.166):{0x858} Alarm::ThreadProc: Received an alarm message
[30000] (11/25 08:40:46.358):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:40:46.359):{0x9A0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BESX Agent 1 (Application Event Log on BESX.company.com) | 11/25/2010 08:40:46  (AFFF5015) -> {user1@company.com} MsgMemStateDb::AddMessageState - EntryId is invalid
[30000] (11/25 08:40:46.359):{0x858} Alarm::ThreadProc: Received an alarm message
[30000] (11/25 08:41:32.046):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:41:35.616):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:48:07.504):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:48:07.650):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:48:10.526):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:52:29.464):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:52:29.554):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:52:44.982):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:52:45.079):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:52:47.459):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:54:34.464):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:54:50.814):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:54:50.909):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 08:54:53.425):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 09:00:07.996):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 09:00:14.364):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 09:00:14.593):{0x81C} BESAlertService::UninitializeSystem: Stopping BESAlert
[30000] (11/25 09:00:14.593):{0x81C} Closing the application log file
[30000] (11/25 09:00:14.639):{0x9A0} EventLog::ThreadProc: Received notification, processing...
[30000] (11/25 09:00:14.640):{0x9A0} [DIAG] EVENT=Unregister_thread, THREADID=0x9A0, THREADNAME="EventLog"
[30000] (11/25 09:00:14.640):{0x858} Alarm::ThreadProc: Exiting
[30000] (11/25 09:00:14.641):{0x858} [DIAG] EVENT=Unregister_thread, THREADID=0x858, THREADNAME="Alarm"
[30000] (11/25 09:00:14.641):{0x854} PagerAlarm::ThreadProc: Exiting
[30000] (11/25 09:00:14.641):{0x854} [DIAG] EVENT=Unregister_thread, THREADID=0x854, THREADNAME="PagerAlarm"
[30000] (11/25 09:00:14.641):{0x81C} BESAlertService::UninitializeSystem: BESAlert stopped
====== END OF LOG ======

any ideas ?

Thanks



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Question by:eyad77
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LVL 19

Assisted Solution

by:-jonny-
-jonny- earned 500 total points
ID: 34216431
Do you get an error on the handheld when you reply and/or forward emails too?

It could be that EWS.DLL hasn't been registered correctly during install process. Can you manually register this?
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Author Comment

by:eyad77
ID: 34224076
sending and receiving emails works just fine. the main problem with the handheld are calendar items showing a red x with " Unlisted Messaeg Error" .
you refer to EWS.DLL during BES Express installation ?
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Accepted Solution

by:
eyad77 earned 0 total points
ID: 34224469
actually the problem was relatde to using CDO instead of EWS for Calendaring. following http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB20157 did solve it
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Author Closing Comment

by:eyad77
ID: 34255789
that did solve the problem
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