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Joel PomerantzFlag for United States of America

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usb to vga device wont install properly

Hello, I recently encountered a problem with my vga port on laptop - and in a different question on ee we figured I should try using a usb to vga converter...
I got one and it's not installing right. here's what's happening:
when I install the driver CD - and then check in device manager to see - the software shows up under "display adaptors" - but not under "usb display device"...
if I then plug it in anyway - the computer makes a blue screen and says there's some kind of critical error - and restarts. then after that - under device manager it DOES show "usbvga" - but says that "no driver is installed for this device" - when I go to drivers > update driver - it says that "windows found that the most current driver IS currently installed" but on the general screen it still says that there's no driver. I tried the company website but didn't find the product - so I emailed them to ask if there's a newer driver or something... in the meantime - figured maybe you guys would know how to get it to work :)
thanks so so much!!
the product is ST Lab usb to vga adapter
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tausifsfarid
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ok... I'll try to ask them - thanks!
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What OS/version do you use and what video card/chip do you have in your laptop?
it's windows 7 professional 64 bit

where can i find where it says what video card I have?
Use this software ti idetify http://www.aida64.com/downloads 
got an email back from the company with updated driver and now works great!
thanks :)