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usb to vga device wont install properly

Posted on 2010-11-25
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Last Modified: 2012-05-10
Hello, I recently encountered a problem with my vga port on laptop - and in a different question on ee we figured I should try using a usb to vga converter...
I got one and it's not installing right. here's what's happening:
when I install the driver CD - and then check in device manager to see - the software shows up under "display adaptors" - but not under "usb display device"...
if I then plug it in anyway - the computer makes a blue screen and says there's some kind of critical error - and restarts. then after that - under device manager it DOES show "usbvga" - but says that "no driver is installed for this device" - when I go to drivers > update driver - it says that "windows found that the most current driver IS currently installed" but on the general screen it still says that there's no driver. I tried the company website but didn't find the product - so I emailed them to ask if there's a newer driver or something... in the meantime - figured maybe you guys would know how to get it to work :)
thanks so so much!!
the product is ST Lab usb to vga adapter
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Question by:jpomerantz
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tausifsfarid earned 500 total points
ID: 34213845
It seems that the drivers are not compatible with your OS, better you can ask with the product vendor for the same...
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Author Comment

by:jpomerantz
ID: 34214036
ok... I'll try to ask them - thanks!
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by:viki2000
ID: 34214663
What OS/version do you use and what video card/chip do you have in your laptop?
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Author Comment

by:jpomerantz
ID: 34216665
it's windows 7 professional 64 bit

where can i find where it says what video card I have?
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by:viki2000
ID: 34216873
Use this software ti idetify http://www.aida64.com/downloads 
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Author Closing Comment

by:jpomerantz
ID: 34217188
got an email back from the company with updated driver and now works great!
thanks :)
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