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Sent templates not going into sent items folder (exchange 2003, Outlook 2003)

Posted on 2010-11-25
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Last Modified: 2012-05-10
Hi, I have a user on outlook 2003 setup with an exchange account.
All e-mails send and receive perfectly, the problem I have is when sending someone an appointment reminder which I have saved as a template, I send the appointment reminder, the person receives the e-mail, yet it doesnt go into the sent items folder.
Normal emails do save into the sent items folder though.
Any ideas what might be causing this?
I have no pst files or anything and the option to save a copy of sent items is checked.

Thanks very much.

Mark
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Question by:catsystems
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6 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 34283914
Hi, Mark.

Is this template an email?  
0
 

Author Comment

by:catsystems
ID: 34284465
yes it is an email,

thanks
0
 

Author Comment

by:catsystems
ID: 34284470
We've used the exact same template on another PC and it goes into the sent items on that pc!?
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LVL 76

Expert Comment

by:David Lee
ID: 34285847
Does Outlook on the affected PC have any rules set that could account for this behavior?  How about add-ins or macros?
0
 

Accepted Solution

by:
catsystems earned 0 total points
ID: 34752351
Created new email profile and it worked fine, something was obviously corrupted somewhere down the line
Thanks for the advice.
0
 

Author Closing Comment

by:catsystems
ID: 34819953
Found my own solution in the end. thanks
0

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