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Semantic Endpoint Protection Live Update Repeats Many Times

When I started the PC, it was unresponsive due to SEP overly taxing the system. Using Control Panel, I uninstalled and reinstalled SEP. On bootup, the Task Manager showed 4 LU Callback Proxies + LU exe. The LU popup showed up sequentially a number of times. (Only the first one actually updated; the remaining tries indicated that SEP was up-to-date.)

How can I get one and only one LU to run?
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phoffric
Asked:
phoffric
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2 Solutions
 
John HurstBusiness Consultant (Owner)Commented:
What version are you using? I have SEP 11 MR5 and it does not start 4 LU sessions. MR6 is out and it works fine as well. I need MR5 for a special QuickBooks reason.

Look on the Symantec Support Site for SEP removal. Try removing it according to Symantec's instruction for removal, do a shut down and startup and then re-install.

... Thinkpads_User
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phoffricAuthor Commented:
Using SEP 11.0.4014.26.
Other PCs with same version do not have this problem.
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John HurstBusiness Consultant (Owner)Commented:
Try the next version up (MR5). I used MR4 on Vista with no issue and now MR5 on Windows 7 with no issue. I have MR5 on an XP machine as well.

Please let us know about the Symantec Removal method. ... Thinkpads_User
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WolfhereCommented:
You will need to contact Symantec Support for the correct version of Cleanwipe. MR5 would be 11.05, MR6 would be 11.06. Removal through the control panel does not remove all instances of the registry keys pertinent to LiveUpdate or the rest of SEP for that matter. Cleanwipe works very well for what it does. I have 3 versions of the cleanwipe. It requires a couple of reboots as it marks services for removal. The prompts, I just take the defaults which sets up the options.

You should get the login info via email once you have a case number.

800-721-3934
http://customercare.symantec.com
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phoffricAuthor Commented:
CleanWipe is on the CD. I'll try using it. Thanks.
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phoffricAuthor Commented:
I found this:

How to manually uninstall Symantec Endpoint Protection client from Windows XP

    http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/5db8e519e16d42f2882573290005aa1d?OpenDocument&*=

Looks like many steps! How are these steps to be used in conjunction with CleanWipe?
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John HurstBusiness Consultant (Owner)Commented:
When I have used Clean Wipe, it does all the steps. There are some instructions that go with Clean Wipe as to how to run it, and I used those instructions. ... Thinkpads_User
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phoffricAuthor Commented:
Oh, BTW, just curious why an attempt to install SEP from a local folder failed:

   My CD drive on this old PC wouldn't eject. So I transferred the folder over via LAN from another PC. I created an F: drive on the folder hoping it would look like a CD drive. But setup said it couldn't find the msi file (even though the filename was present on the path it gave). So I copied the folder to a flash drive, and was able to install SEP from the flash.
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phoffricAuthor Commented:
Ok, I have the instructions. I'll give CleanWipe a try. Thanks.
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John HurstBusiness Consultant (Owner)Commented:
The somewhat round about way you installed it may be responsible for the uninstall issues. Symantec is picky that way .... Thinkpads_User
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phoffricAuthor Commented:
Ok, let's see how well this installation worked. After uninstalling, I downloaded and ran CCleaner, and found some SEP entries that were removed.

The initial LU seemed to stop after installation even though I saw 2 LU callback proxy exe programs. When I did a manual LU, the 4th LU callback was very brief, then the 3rd disappeared shortly after. One was active, but when it completed the download, the extra callback didn't seem to run; so that is good.

I'll be ordering a CD drive. (This was an old PC lying around, being restored while two broken newer PCs are being fixed.) I'll install using the CD after installing the drive, and see whether a CD installation works better.

Thanks again for your help.
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John HurstBusiness Consultant (Owner)Commented:
Thanks for the update. Let us know. It may be that working without a CD drive may have hosed some installations, which raises the possibility that you may have to reinstall the OS. I know that is a last resort, but it may come to that. ... Thinkpads_User
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phoffricAuthor Commented:
Summary: Ran Cleanwipe, CCleaner, and reinstalled SEP from flash drive (no CD drive yet). When running LiveUpdate manually, 2 LU callback proxy exe programs show up, but once the LU completes, no repeats occur. Good enough, I think.
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phoffricAuthor Commented:
Thanks again for your assistance. Cleanwipe certainly made the SEP uninstall simple. Adding CCleaner to remove all SEP traces may have helped as well.
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John HurstBusiness Consultant (Owner)Commented:
Thank you. I am glad it worked out for you. ... Thinkpads_User
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