phoffric
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Semantic Endpoint Protection Live Update Repeats Many Times
When I started the PC, it was unresponsive due to SEP overly taxing the system. Using Control Panel, I uninstalled and reinstalled SEP. On bootup, the Task Manager showed 4 LU Callback Proxies + LU exe. The LU popup showed up sequentially a number of times. (Only the first one actually updated; the remaining tries indicated that SEP was up-to-date.)
How can I get one and only one LU to run?
How can I get one and only one LU to run?
ASKER
Using SEP 11.0.4014.26.
Other PCs with same version do not have this problem.
Other PCs with same version do not have this problem.
Try the next version up (MR5). I used MR4 on Vista with no issue and now MR5 on Windows 7 with no issue. I have MR5 on an XP machine as well.
Please let us know about the Symantec Removal method. ... Thinkpads_User
Please let us know about the Symantec Removal method. ... Thinkpads_User
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ASKER
CleanWipe is on the CD. I'll try using it. Thanks.
ASKER
I found this:
How to manually uninstall Symantec Endpoint Protection client from Windows XP
http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/5db8e519e16d42f2882573290005aa1d?OpenDocument&*=
Looks like many steps! How are these steps to be used in conjunction with CleanWipe?
How to manually uninstall Symantec Endpoint Protection client from Windows XP
http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/5db8e519e16d42f2882573290005aa1d?OpenDocument&*=
Looks like many steps! How are these steps to be used in conjunction with CleanWipe?
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ASKER
Oh, BTW, just curious why an attempt to install SEP from a local folder failed:
My CD drive on this old PC wouldn't eject. So I transferred the folder over via LAN from another PC. I created an F: drive on the folder hoping it would look like a CD drive. But setup said it couldn't find the msi file (even though the filename was present on the path it gave). So I copied the folder to a flash drive, and was able to install SEP from the flash.
My CD drive on this old PC wouldn't eject. So I transferred the folder over via LAN from another PC. I created an F: drive on the folder hoping it would look like a CD drive. But setup said it couldn't find the msi file (even though the filename was present on the path it gave). So I copied the folder to a flash drive, and was able to install SEP from the flash.
ASKER
Ok, I have the instructions. I'll give CleanWipe a try. Thanks.
The somewhat round about way you installed it may be responsible for the uninstall issues. Symantec is picky that way .... Thinkpads_User
ASKER
Ok, let's see how well this installation worked. After uninstalling, I downloaded and ran CCleaner, and found some SEP entries that were removed.
The initial LU seemed to stop after installation even though I saw 2 LU callback proxy exe programs. When I did a manual LU, the 4th LU callback was very brief, then the 3rd disappeared shortly after. One was active, but when it completed the download, the extra callback didn't seem to run; so that is good.
I'll be ordering a CD drive. (This was an old PC lying around, being restored while two broken newer PCs are being fixed.) I'll install using the CD after installing the drive, and see whether a CD installation works better.
Thanks again for your help.
The initial LU seemed to stop after installation even though I saw 2 LU callback proxy exe programs. When I did a manual LU, the 4th LU callback was very brief, then the 3rd disappeared shortly after. One was active, but when it completed the download, the extra callback didn't seem to run; so that is good.
I'll be ordering a CD drive. (This was an old PC lying around, being restored while two broken newer PCs are being fixed.) I'll install using the CD after installing the drive, and see whether a CD installation works better.
Thanks again for your help.
Thanks for the update. Let us know. It may be that working without a CD drive may have hosed some installations, which raises the possibility that you may have to reinstall the OS. I know that is a last resort, but it may come to that. ... Thinkpads_User
ASKER
Summary: Ran Cleanwipe, CCleaner, and reinstalled SEP from flash drive (no CD drive yet). When running LiveUpdate manually, 2 LU callback proxy exe programs show up, but once the LU completes, no repeats occur. Good enough, I think.
ASKER
Thanks again for your assistance. Cleanwipe certainly made the SEP uninstall simple. Adding CCleaner to remove all SEP traces may have helped as well.
Thank you. I am glad it worked out for you. ... Thinkpads_User
Look on the Symantec Support Site for SEP removal. Try removing it according to Symantec's instruction for removal, do a shut down and startup and then re-install.
... Thinkpads_User