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Routing and Remote Access Services. The service or dependency group failed to start

Posted on 2010-11-25
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Last Modified: 2012-06-22
Hi All,

I have an issue where when open the Network and Sharing Center, I get a message saying "Connection Status Unknown, The dependency service or group failed to start."

I have tried a reboot and I have tried starting the dependant services but I get the same message, or I get "Access Denied" on some.
When I go to the Routing and Remote Access window in Administrative Tools I see that the server has a red down facing arrow, and when I try to start the service here I get the same message of dependencies failed to start with error code (8007042c).
I have VPN client that connot log in and I am certain that this is the root of my issues.
 Please help!?
 Routing and remote access error Text shown in Network and Sharing Center Task Tray Display
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Question by:Cptn_Smooth
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4 Comments
 
LVL 77

Expert Comment

by:Rob Williams
ID: 34214959
Do you have multiple Network adapters installed on the SBS? You cannot have two if that is the case. If so you need to disable one. Regardless, have you tried running the "fix my network" wizard under SBS console | network | connectivity | right hand menu.
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Accepted Solution

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Cptn_Smooth earned 0 total points
ID: 34215374
I discovered that HKLM\System\CurrentControlSet\Services\BFE\Parameters\Policy\Persistent and HKLM\System\CurrentControlSet\Services\BFE\Parameters\Policy\BootTime\Filter where the cause of the Access Denied messages.
 
Strange thing is that the NT AUTHORITY\System is given Full Access to both entries. adding the "NT Service\MpsSvc" group with Full Control seems to provide a fix for me.

After comparing all the Services registry keys with a healthy server I found that either a windows update of some malware may have snuck in and changed these keys. After doing what I said above and mimicking the healthy server keys to the "sick" servers keys, the VPN came good and I could start the services again.

Pain in the butt!

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LVL 77

Expert Comment

by:Rob Williams
ID: 34215381
Thank you for updating and posting your findings Cptn_Smooth. Odd that they would have changed.
Cheers!
--Rob
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Author Closing Comment

by:Cptn_Smooth
ID: 34237312
Good one for the knowledge base!
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