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No Object selected in the RALUS option on BE 2010 R2

Posted on 2010-11-25
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Last Modified: 2012-05-10
Hi All,

I'm using Debian 5 32 bit Linux and I've successfully installed Symantec Backup Exec Remote Agent for Linux/Unix Servers 13.0.4164 but somehow i cannot select it or see if there is any option in my media serverto backup my Linux system,

I've check the VRTRalus service is running from the command below:

mack:/var/tmp# /etc/init.d/VRTSralus.init start
Symantec Backup Exec Remote Agent currently running.
 
mack:/var/tmp# netstat -tulpn | grep 10000
tcp        0      0 0.0.0.0:10000           0.0.0.0:*               LISTEN      4144/beremote
tcp6       0      0 :::10000                :::*                    LISTEN      4144/beremote

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but still no luck, any help please ?
RALUS.jpg
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Question by:jjoz
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by:denbosse
denbosse earned 2000 total points
ID: 34222624
Port 10000 is obviously listening, but can you telnet to it from the Backup Exec server?
telnet mack 10000
There may be a firewall blocking the connection.
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Author Comment

by:jjoz
ID: 34223834
no, there iw no firewall in between the internal servers.
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Expert Comment

by:denbosse
ID: 34224478
So what is the result of the telnet then?
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Author Comment

by:jjoz
ID: 34225215
here it is, it seems to be working, what user shall I create in that Linux server to make th backup works ?
MACK.jpg
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Assisted Solution

by:denbosse
denbosse earned 2000 total points
ID: 34226492
Yes, that seems fine.

In Backup Exec, create a new logon account (Network / Logon Accounts) for the root account - if you don't have it already. If you have it already, make sure the password for root is correct.

Make sure that the root account is part of the "beoper" group on the Linux server.

Also, if you configured ralus.cfg correctly, you should not have to use the "User Defined Selections" as you seem to have done. Instead the Linux Agent should show up under "Linux/UNIX Servers" under the "Favourite Resources" in the selection list.
When you select the server from "Favourite Resources", it would generally give you an "Access Denied" error, and prompt you for a logon account. Select the root account you just added.
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by:jjoz
ID: 34257191
so beoper/beoper is not right and i have to use/insert root user as the backup username ?
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Accepted Solution

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denbosse earned 2000 total points
ID: 34259835
If you created a beoper user, and added it to the wheel and beoper groups, then beoper may work.

However, if that still doesn't work, do create a root user with correct password in the Backup Exec logon accounts and use it to test the selection of your Linux server. Don't forget to make root part of the beoper group on the Linux side.
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Author Comment

by:jjoz
ID: 34375404
ok, let me try that and get back to you.
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Author Closing Comment

by:jjoz
ID: 34496552
thanks !
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