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Backup Exec 12.5 setup B2D Folder over network - The Specified User Does Not Exist

Posted on 2010-11-26
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Last Modified: 2012-05-10
I have been trying to set up a B2D Folder on one of my servers. I keep getting the error The Specified User Does Not Exist i have followed the Symantec advice articles but they do not fix my issue.

I have had this working before but one of my servers died & i had to do a full re-install to get it working again & now it will not work.

Please help
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Question by:James Wilkinson
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8 Comments
 
LVL 15

Expert Comment

by:It breaks therefore I am
ID: 34228345
Hi, Focus on the Backup Exec services account. Are you using the LSA ? are you used the format ADdomainName\Username ? if it is not already the case try switching to the domain administrator account for the BEW services to test this theory.
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Author Comment

by:James Wilkinson
ID: 34230596
When i open the services logon tab the account set is .\Administrator i changed this to ADDomainName\Administrator & restarted all services on both server & client (Both are Servers) & this still persists.

Anymore ideas & a big thankyou

This is frustrating as it seems a common issue but the symantec published fixes do not seem to work for me.
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LVL 15

Expert Comment

by:It breaks therefore I am
ID: 34230933
.\ is good enough actually. Is the target server joined to the domain ?
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Author Comment

by:James Wilkinson
ID: 34231154
Yes it's a member server. I have a remote agent service running on both too does this sound like it is related?

I have also tried adding the network location as a shared network drive in my computer but Backup Exec won't allow me to create a B2D folder using G:\ as a directory path it only allows an \\ type of URL
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LVL 15

Accepted Solution

by:
It breaks therefore I am earned 500 total points
ID: 34231339
Usually it means the service account does not exist on the target computer, in your case though you are trying to set up a B2D on a member Server so I do not think that counts based on what you have said. Its common to get this if you are trying to B2D on a NAS box or a machine running Samba. Can you access the UNC path of the share via windows explorer ?
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Author Comment

by:James Wilkinson
ID: 34231431
Yes can resolve both servers in every way using DNS Lookup & can navigate vie windows explorer. I'm trying to setup the B2D on the server machine. So the files will be backed up to a location on the member server. My server is 32bit & my file server is 64bit both server 2003.
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LVL 15

Expert Comment

by:It breaks therefore I am
ID: 34231694
Hi, I have a lot of boxes running all different versions of BEW and I just can not emulate this so other than what I have said I am not sure. Its the kind of thing I prefer to actually look at :(
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Author Comment

by:James Wilkinson
ID: 34333484
Update

I have just tried to search for my server by clicking add a B2D folder & clicking browse. I navigated to my server which i want to connect to & it said that a connection to this server could not be established.

Its strange i can ping it & dns is all correct i can even navigate the folders by using the unc path in windows explorer.

If you ve had anything like this or you have knowledge of what this problem could be please share with me thanks

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