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window xp hangs on logoff

Posted on 2010-11-26
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Last Modified: 2012-05-10
i have formatted my windows xp and newly installed the XP.

1. after the newly setup my system become very slow.
2. when click on shutdown , if hangs on logoff screen.
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Question by:mshakeb
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by:Dr. Klahn
ID: 34217784
I'd first install an antivirus such as AVG, and scan the system thoroughly.  If Symantec/Norton is installed, I'd remove it and install something else.

Then run a rootkit detector such as AVG's rootkit product or Microsoft's Rootkit Revealer, and again scan the system thoroughly.

Then run a malware detector such as Spybot to see if there's malware in the system.

Once the system is proven clean, if the problem persists, it will then be productive to chase other possibilities.
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Expert Comment

by:caballo_oscuro
ID: 34218005
this was a problem with certain computers when xp was first installed, i thought the service packs had sorted this out. If you go to microsofts site there was a link to download a fix to certain makes of computer. If i am right then you will solve the problem quikly. best of luck
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by:mshakeb
ID: 34218251
windows is newly installed, how could virus come.
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by:caballo_oscuro
ID: 34218368
i am suggesting that this is not a virus. i am saying that certain motherboards in certain pcs had a problem from closing down when xp was first installed. this was a problem that is easily fixed by going to microsoft site and searching with your computer name there may be a fix.
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Expert Comment

by:chriswestscfc
ID: 34218618
if this is on a network do you have mapped drives ? also make sure all your device drivers are up to date.

does the same thing happen when you do restart ?
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Expert Comment

by:Jonvee
ID: 34218771
Are you the only user?   Please see article>
"XP stops responding (hangs) when you log off the computer if more than one user is logged on":
http://support.microsoft.com/kb/328934

This previous thread may also help>
"Hangs at shutdown and logoff":
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23277508.html
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Expert Comment

by:Jonvee
ID: 34218817
Another option may be to try the User Profile Hive Cleanup Service >>
http://www.microsoft.com/downloads/details.aspx?FamilyID=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en
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by:Jonvee
ID: 34218858
this MSKB article actually recommends UPHClean ...
"You experience log off problems on a Windows XP-based ....":
http://support.microsoft.com/kb/837115
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mshakeb earned 0 total points
ID: 34280506
problem solved, the formatted my system "low level format"
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by:Jonvee
ID: 34281499
mshakeb,
Glad the problem is resolved.   But for the record did UPHClean make any improvement at all on your machine hanging at logoff ?

Anyway, as you appear to have resolved your own problem you may wish to retrieve your points by clicking the Accept As Solution button in your own comment.  
Alternatively, you may feel that one or more of the experts above have contributed in some way.  Either way, we would be grateful if you would now complete the question.  Thanks.
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by:mshakeb
ID: 34332996
no
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