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Outlook 2007 Flag Status Problem

Posted on 2010-11-26
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Last Modified: 2012-05-10
We have recently upgraded from an Exchange 2003 environment to an Exchange 2010 environment.  We have been running Outlook 2007 through the upgrade.  One of our users recently had an issue in which an inbox folder was clicked and displayed no items.  Clicking off of the folder and back onto the folder displayed the items.  To fix this issue, we ran outlook using the /cleanviews switch which appears to have fixed the folder display problem, but has caused another.  The flag status can no longer be toggled via left click.  It can be toggled  via right click and selecting an option, but the left click sets it to 'complete', even if there was no follow up selected.  Clicking the completed check mark flashes the flag for a split second, but the field remains in a 'complete' status.  This problem appears to propogate to the server, as logging into a different computer yields the same result.  I have recreated this problem using my own account and a new test account has this problem right out of the gate.  It seems like an Exchange server problem.  Anyone have any similiar problems or know what we might be able to do to fix it?
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Question by:GGF-IT
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Expert Comment

by:MarkMichael
ID: 34221917
Just a quick thought. I don't have anything else to suggest after this sorry.
Have you updated to the latest Office 2007 Service Pack?

I would suggest this as the first option before looking at the server settings, since this is a new install for you, i would expect most of your clents are on default office versions.
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Author Comment

by:GGF-IT
ID: 34222173
Yes, the clients are completely up-to-date.  We have been running on Outlook 2007 for some time now, but only recently went from Exchange 2003 to 2010.
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Author Comment

by:GGF-IT
ID: 34243409
I thought I would also note that the flag works properly when modifying through the Actions->Follow Up menu.  It only appears to not toggle correctly when clicking the actual flag.
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Author Comment

by:GGF-IT
ID: 34243717
Well, this is strange.  Flags for messages regarding meetings work fine.  It only appears to be a problem with emails.  
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Author Comment

by:GGF-IT
ID: 34263096
I was able to fix the problem on my computer by creating a subfolder of the mailbox (Inbox2) and moving everything into it and back into the Inbox.  Given this, would anyone know how I might be able to do something similiar on all mailboxes without having to go to each one?
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Accepted Solution

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GGF-IT earned 0 total points
ID: 34314800
Problem turned out to be caused by an addin for our Document Managment software.
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Author Comment

by:GGF-IT
ID: 34314826
Discovered solution within our organization.
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Author Closing Comment

by:GGF-IT
ID: 34341708
Discovered problem within our organization.
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