quantum superloader 3 "missed tape" alert

I am at a client with a quantum superloader 3 and when I try to put a tape into either the drive or the magazine, the mailslot spits the tape back out halfway through and says "missed tape".   the only troubleshooting step I took was powering off and powering on the autoloader.  Please let me know how to fix this.

Thanks
mmercaldiAsked:
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mmercaldiConnect With a Mentor Author Commented:
Actually I got this fix, what happened was the company that comes in and collects our tapes requires us to put labels on them and the labels made it too big so I had to remove the lid and manually push the tapes into the picker from the mailslot
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DavidPresidentCommented:
Make sure you have the right kind of media.  Tape cartridges are not all the same.
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mmercaldiAuthor Commented:
my answer was right
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