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SCCM 2007 SP2 Remote Tools

Posted on 2010-11-26
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I have SCCM 2007 sp2 installed onto a server 2008 r2 box.  Clients are being installed and options are syncing with the server settings, however when I go to use remote tools, all I can do is view the machine, I cannot control the machine even though Remote Tools is set to Full access.

Thanks in advance for any help.
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Question by:steve-corcoran
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Expert Comment

by:fr0nk
ID: 34219891
Is the firewall disabled?
You will have to open the following ports and ensure they are not blocked on the way for remote tools to get them to work:

2701/TCP
2702/TCP
137/TCP

Kind regards

Test it with:
netsh advfirewall set allprofiles state off

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Expert Comment

by:fr0nk
ID: 34219911
Sorry, forgot something:
Observe the RemoteControl.log in %windir%\[system32|syswow64]\ccm\logs at client side.

Please also ensure that in the Remote Tools Client Agent properties, you configured the right setting: " Clients running Windows XP or later Level of access allowed" vs. "Clients running Windows 2000 Level of access allowed".

This tutorial on TechNet worked absolutely fine, I tried it a couple of minutes ago: http://technet.microsoft.com/en-us/library/bb680343.aspx

Kind regards! :-)
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Author Comment

by:steve-corcoran
ID: 34222557
Thank you for the quick response.  The firewall is turned off on the client so that should not be the problem.  I also have both settings for Clients set to full control.  Also if you check the Remote Client in control panel it is set to full control.

Here is what the last connection looked like in the log you requested:

<![LOG[Received OnAttendeeConnected event]LOG]!><time="14:57:28.381+300" date="11-26-2010" component="RemoteControl" context="" type="1" thread="3876" file="agent.cpp:774">
<![LOG[Permission granted for viewer 1]LOG]!><time="14:57:28.381+300" date="11-26-2010" component="RemoteControl" context="" type="1" thread="3876" file="agent.cpp:668">
<![LOG[Changing color depth to 16 bpp]LOG]!><time="14:57:28.470+300" date="11-26-2010" component="RemoteControl" context="" type="1" thread="3876" file="agent.cpp:1075">
<![LOG[Received OnControlLevelChangeRequest event]LOG]!><time="14:57:28.470+300" date="11-26-2010" component="RemoteControl" context="" type="1" thread="3876" file="agent.cpp:914">
<![LOG[Set view mode to 3]LOG]!><time="14:57:28.470+300" date="11-26-2010" component="RemoteControl" context="" type="1" thread="3876" file="agent.cpp:934">
<![LOG[Processed OnAttendeeDisconnected event from attendee (ID=1, NAME=TROJANS\admin)]LOG]!><time="14:57:49.205+300" date="11-26-2010" component="RemoteControl" context="" type="1" thread="3876" file="agent.cpp:869">
<![LOG[Last viewer disconnected]LOG]!><time="14:57:49.205+300" date="11-26-2010" component="RemoteControl" context="" type="1" thread="3876" file="agent.cpp:880">
<![LOG[Server is no longer in use. Shutting down.]LOG]!><time="14:57:49.207+300" date="11-26-2010" component="RemoteControl" context="" type="1" thread="3876" file="agentmain.cpp:319">
<![LOG[Closing RDP session]LOG]!><time="14:57:49.208+300" date="11-26-2010" component="RemoteControl" context="" type="1" thread="3876" file="agent.cpp:629">
<![LOG[Remote Control Agent terminated normally.]LOG]!><time="14:57:49.216+300" date="11-26-2010" component="RemoteControl" context="" type="1" thread="3876" file="agentmain.cpp:485">
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Expert Comment

by:fr0nk
ID: 34222950
Can you please test it with another user? I don't see why it shouldn't work.
You see the desktop, right? (no graphical errors or stuff like that).
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Author Comment

by:steve-corcoran
ID: 34223880
It is a little wierd how it is working.  I connect to the machine and I just get a black screen.  Then once you scroll mouse on the client machine or open up an application then you start to see what the client is doing.  I'm not sure what is going wrong, but there are no errors when connecting or anything.  It does this for every user I tried.
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Accepted Solution

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steve-corcoran earned 0 total points
ID: 34240560
Was trying to remote into a machine that was locked and that was the reason for the issues.

Thanks for all your help.
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Author Closing Comment

by:steve-corcoran
ID: 34276732
Tested machine today and was fine.
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