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Dell D620 with XP doesn't recognize wireless or Ethernet connections

Posted on 2010-11-26
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Last Modified: 2012-05-10
I have a Dell Latitude D620 laptop on which I am trying to install XP, and it doesn't recognize either the wireless or Ethernet connection.

I have tried loading Windows7, and W7 connects instantaneously both via wireless and Ethernet, but I don't want to pay for it.  

I have also pulled a hard drive with XP from an HP DV6000 laptop where connections worked normally, i.e. the wireless and Ehternet connections were recognized.  I booted from this hard drive via a USB connection, with the same results.  

Any suggestions?
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Question by:eljohn101
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9 Comments
 
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PowerEdgeTech earned 1000 total points
ID: 34220640
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Expert Comment

by:PowerEdgeTech
ID: 34220643
If don't know which devices you have or have additional unknown devices in Device Manager (right-click My Computer, Manage), then right-click the unknown device, go to Properties, Details tab, change dropdown to Hardware Ids and give me the DEV and VEN ID's.
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Expert Comment

by:acpang
ID: 34220690
Intel has a nice Intel Driver Update Utility that identifies your mainboard's components and presents the latest drivers for download

http://downloadcenter.intel.com/default.aspx?lang=eng
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Author Comment

by:eljohn101
ID: 34222286
PowerEdge - Under XP, I went to Device Manager / Ethernet Controller , everything is listed as unknown.  Didn't see any about a wireless card at all.

Have re-installed Win7, and see this:

Dell Wireless 1390 WLAN Mini-card, PCI\VEN_14E4&DEV4311&SUBSYS_0007102&REV_01 (there are four others, but this is top of the list)

Broadcom NetXtreme 57xx Gigabit Controller, PCI\VEN_14E4&D_1600&SUBSYS_01C21028&REV_02 (there are three others, but this is top of the list)
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Expert Comment

by:PowerEdgeTech
ID: 34222377
That's why I asked for the DEV/VEN ID's for the unknown devices ... since it is unknown, it can't tell you what it is.

I gave you the link to the Broadcom controller.
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Author Comment

by:eljohn101
ID: 34225277
I'm heading out of town, so it'll be next weekend before I get back to this.  Thanks for your comments so far ...
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Expert Comment

by:PowerEdgeTech
ID: 34225901
Here is for the wireless you listed (1390):
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R286815&SystemID=LATITUDE%20D620&servicetag=&os=WW1&osl=en&deviceid=9805&devlib=0&typecnt=0&vercnt=15&catid=-1&impid=-1&formatcnt=0&libid=5&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=426152

Make sure you install all others that I listed, in the order I listed them, then this one.  If you have others after running all the driver packages I listed, then I'll need the VEN (vendor) and DEV (device) ID's for those devices to know which drivers you'll need for them.
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Expert Comment

by:☠ MASQ ☠
ID: 34225986
As PowerEdgeTech has already pointed out with XP you must install the Dell drivers in a set order so Windows becomes gradually aware of the hardware attached.  Windows 7 does this stage automatically bacause the hardware pre-dates the operating system.  XP is not natively aware of much of the hardware hence the need for drivers.
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Author Closing Comment

by:eljohn101
ID: 34365718
Sorry for the delay
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