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Dreamweaver error on startup

Posted on 2010-11-26
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Last Modified: 2012-05-10
Have a client with Win XP sp3 pc that i just installed Dreamweaver CS5 on.  When it starts up, I get an error that "Adobe Dreamweaver CS5 has encountered a problem and needs to close."  In the App Event Log Event ID 1000 Faulting Application Dreamweaver.exe faulting module updatenotifications.dll. I need to resolve this ASAP.  Adobe support was useless. i've uninstalled and reinstalled it with no better result.
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Question by:071171
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16 Comments
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 34220857
Hi 071171,

Was DW ever able to start or did it crash from the moment you tried to run it?
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Author Comment

by:071171
ID: 34220878
I think it might have open the first time without crashing, but every time after that it has crashed.  Hard to remember since it's been uninstalled and reinstalled at least twice.
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LVL 70

Accepted Solution

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Jason C. Levine earned 2000 total points
ID: 34220883
Try another uninstall, but before you reinstall download and run this:

http://www.adobe.com/support/contact/cs5clean.html

It helps to clear out registry entries and other things.
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Author Comment

by:071171
ID: 34220993
Jason1178 - Tried the Adobe cleaner and then rebooted and reinstalled but didn't work.  Still got the error as soon as I tried to open Dreamweaver the first time after reinstall.
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LVL 70

Expert Comment

by:Jason C. Levine
ID: 34221046
Okay, two more things to try.

1) Try creating a new user in Windows and see if DW can run under that user

2) Patch DW:  http://www.adobe.com/support/dreamweaver/downloads_updaters.html#dwcs5
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Author Comment

by:071171
ID: 34222610
Tried both ideas, but neither made a difference.  Now, when I try to execute it, it doen't even open all the way.  All I see is dreamweaver.exe briefly shows up in Task Mgr and then disappears.
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LVL 70

Expert Comment

by:Jason C. Levine
ID: 34222809
Wow.

Okay, try following the instructions here:

http://kb2.adobe.com/cps/839/cpsid_83912.html
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Author Comment

by:071171
ID: 34223920
Thx, Jason1178.  No luck with resetting the configuration, though.
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LVL 70

Expert Comment

by:Jason C. Levine
ID: 34223938
:(

Not sure what else to tell you.  What other programs or services are running/
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Author Comment

by:071171
ID: 34224270
I guess most prominantly are some of the Adobe CS4 (not Dreamweaver). I've also turned off the antivirus just to see if the program scanning was doing anything, and I also tried Safe Mode but neither did anything for me.  I'm at the point where i am going to have to redo the pc to get this software to work.
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LVL 70

Expert Comment

by:Jason C. Levine
ID: 34224273
So you have some CS4 programs installed?

Any chance you uninstalling those, running CS4Clean, then installing CS5?  Or is that too much of a PITA to contemplate?
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Author Comment

by:071171
ID: 34224281
No - just have to locate the original software for those programs first.  Redoing the pc is last resort.  Will advise once done.
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LVL 70

Expert Comment

by:Jason C. Levine
ID: 34224283
Okay.  Just for kicks and giggles, can you install DW CS5 on a different machine and see if it will run there?  As long as you don't activate it, you will not lose the ability to install it later.
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Author Comment

by:071171
ID: 34224290
It was already registered on this machine. I assume that is the same as activating it?
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Author Comment

by:071171
ID: 34224292
I did install it with a 2nd license we purcahsed to another machine. As far as i know that install is working fine, but I will double-check it.
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LVL 70

Expert Comment

by:Jason C. Levine
ID: 34224307
>> It was already registered on this machine. I assume that is the same as activating it?

Possibly.  You get two activations per copy in any event...

>> I did install it with a 2nd license we purcahsed to another machine. As far as i know
>> that install is working fine, but I will double-check it.

If it is still working fine, catalog the software between the two machines?  See if the bad one is running something the good one isn't?
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