Solved

Dreamweaver error on startup

Posted on 2010-11-26
16
656 Views
Last Modified: 2012-05-10
Have a client with Win XP sp3 pc that i just installed Dreamweaver CS5 on.  When it starts up, I get an error that "Adobe Dreamweaver CS5 has encountered a problem and needs to close."  In the App Event Log Event ID 1000 Faulting Application Dreamweaver.exe faulting module updatenotifications.dll. I need to resolve this ASAP.  Adobe support was useless. i've uninstalled and reinstalled it with no better result.
0
Comment
Question by:071171
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 8
16 Comments
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 34220857
Hi 071171,

Was DW ever able to start or did it crash from the moment you tried to run it?
0
 

Author Comment

by:071171
ID: 34220878
I think it might have open the first time without crashing, but every time after that it has crashed.  Hard to remember since it's been uninstalled and reinstalled at least twice.
0
 
LVL 70

Accepted Solution

by:
Jason C. Levine earned 500 total points
ID: 34220883
Try another uninstall, but before you reinstall download and run this:

http://www.adobe.com/support/contact/cs5clean.html

It helps to clear out registry entries and other things.
0
Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 

Author Comment

by:071171
ID: 34220993
Jason1178 - Tried the Adobe cleaner and then rebooted and reinstalled but didn't work.  Still got the error as soon as I tried to open Dreamweaver the first time after reinstall.
0
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 34221046
Okay, two more things to try.

1) Try creating a new user in Windows and see if DW can run under that user

2) Patch DW:  http://www.adobe.com/support/dreamweaver/downloads_updaters.html#dwcs5
0
 

Author Comment

by:071171
ID: 34222610
Tried both ideas, but neither made a difference.  Now, when I try to execute it, it doen't even open all the way.  All I see is dreamweaver.exe briefly shows up in Task Mgr and then disappears.
0
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 34222809
Wow.

Okay, try following the instructions here:

http://kb2.adobe.com/cps/839/cpsid_83912.html
0
 

Author Comment

by:071171
ID: 34223920
Thx, Jason1178.  No luck with resetting the configuration, though.
0
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 34223938
:(

Not sure what else to tell you.  What other programs or services are running/
0
 

Author Comment

by:071171
ID: 34224270
I guess most prominantly are some of the Adobe CS4 (not Dreamweaver). I've also turned off the antivirus just to see if the program scanning was doing anything, and I also tried Safe Mode but neither did anything for me.  I'm at the point where i am going to have to redo the pc to get this software to work.
0
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 34224273
So you have some CS4 programs installed?

Any chance you uninstalling those, running CS4Clean, then installing CS5?  Or is that too much of a PITA to contemplate?
0
 

Author Comment

by:071171
ID: 34224281
No - just have to locate the original software for those programs first.  Redoing the pc is last resort.  Will advise once done.
0
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 34224283
Okay.  Just for kicks and giggles, can you install DW CS5 on a different machine and see if it will run there?  As long as you don't activate it, you will not lose the ability to install it later.
0
 

Author Comment

by:071171
ID: 34224290
It was already registered on this machine. I assume that is the same as activating it?
0
 

Author Comment

by:071171
ID: 34224292
I did install it with a 2nd license we purcahsed to another machine. As far as i know that install is working fine, but I will double-check it.
0
 
LVL 70

Expert Comment

by:Jason C. Levine
ID: 34224307
>> It was already registered on this machine. I assume that is the same as activating it?

Possibly.  You get two activations per copy in any event...

>> I did install it with a 2nd license we purcahsed to another machine. As far as i know
>> that install is working fine, but I will double-check it.

If it is still working fine, catalog the software between the two machines?  See if the bad one is running something the good one isn't?
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I still run into .cgi files every now and then. In some instances, I actually prefer the simplicity of a .cgi script to other options. Since I use DreamWeaver extensively, what I needed was a way to open .cgi scripts in Dreamweaver. And I wanted to …
This article is very specific and is only intended to help if you are installing Dreamweaver 8 in a Windows 7 environment with Office 2007 installed.   I'm not sure why Microsoft tends to release OS' that should not be released but they do.  Windows…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question