Solved

A probem occurred during hardware installation, your new hardwared might not work properly.

Posted on 2010-11-26
10
1,322 Views
Last Modified: 2012-05-10
During boot the device icon appears in the system tool tray.   Then the message appears: A probem occurred during hardware installation, your new hardwared might not work properly, and then the device icon goes away.  I can reproduce the same thing by ControlPanel  >  AddHardware > Next  >  Find New Hardware.     How can I find what this device is?? I tried using SysInternals autoruns but the device is not revealed.
Thanks. /Howard
0
Comment
Question by:Howard222
10 Comments
 
LVL 76

Expert Comment

by:arnold
Comment Utility
Get into the device manager devmgmt.msc and see whether you have one listed with a yellow question mark as an unknown device.
Right click and get properties for the unknown device. You can then within the details tab under the "Device Instance ID" drop down list item you will see the ven_xxxx&dev_yyyy using these you could identify the manufacturer and possibly the device and then locate the drivers for it using your favorite search engine.  If you prefer to post the info, I or other experts will provide you the information.

0
 

Author Comment

by:Howard222
Comment Utility
Arnold,
I followed these instructions, opening all folders to show all devices including the hidden devices.  There is not yellow question mark or unknown device listed.   I cleaned out all dimmed/unused devices earlier today in the process to determine the problem. Thank you for the quick answer. Any other ideas?   Is there utility that will record the startup and show these abnormalities at during startup?  
Thanks.  /Howard
0
 
LVL 47

Expert Comment

by:dbrunton
Comment Utility
Check your Event Logs and see if anything shows up there.
0
 

Author Comment

by:Howard222
Comment Utility
Nothing in any of the Event Logs at all, which is surprising.
0
 
LVL 9

Expert Comment

by:faizbaig
Comment Utility
Snap short of that message could be helpful and  check you display setting....resolution and bits its showing or running (details) & Check in device manager  display adapter in use.
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 91

Accepted Solution

by:
nobus earned 500 total points
Comment Utility
try this to identify the devices :

Start>Programs>Accessories>System Tools>System Information.
Now select  "Components" and highlight "Problem Devices".
All hardware devices with a driver problem will be listed here.
Make a note of the first line of the PNP Device ID line of the entry. It will show a Vendor number and a Device number (VENxxxxDEVxxxx) both four digits long.
Look up those numbers here:   http://www.pcidatabase.com/index.php

This will tell you the manufacturer and the chip number.  Check the manufacturer's website first or google them
0
 

Author Comment

by:Howard222
Comment Utility
nobus:
Very interesting: All I get is this:
Device:       blank
PNP Device ID:LEGACY_MCHINJDRV\0000      
Error Code:       Reinstall the drivers for this device
Any idea?
Thanks. /Howard
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
that suggests a bad device, and identifying bad devices is not as easy as working ones..
you may find more info in event viewer - if you are lucky
or try driverease, maybe it helps in this case (but i doubt it)   www.drivereasy.com
0
 

Author Closing Comment

by:Howard222
Comment Utility
This information led me to the bad driver (probably "malware").  But the key was using SysInternals Procmon.exe at the time I used the Device manager to "Scan for Hardware Changes" and then sarching for the bad driver name to get the full path of the [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MCHINJDRV\0000].  Once this is know, upgrade the permissions on this key, export for history, and then DELETE.  Thank you very much nobus - tough problem solved! /Howard222
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
tx for feedback
0

Featured Post

Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

Join & Write a Comment

Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now