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Windows XP Professional Repair Problem

Posted on 2010-11-26
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Last Modified: 2012-05-10
I am trying to do a repair install of Windows XP Professional when i get to the partion section i am looking for a repair option and all i get is

ENTER = INSTALL D =DELETE F-3 = QUIT
I am using the guide on this site, and i can't get past step six, can anyone help?
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Question by:Vast41
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69 Comments
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 34220969

which service pack you had on your computer?
Are you using the same XP service pack for repair?
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Author Comment

by:Vast41
ID: 34220970
Originally installed SP2 but with updates it now has SP3 however my CD only has SP2
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LVL 49

Expert Comment

by:dbrunton
ID: 34220977
How are you installing?  Off a CD?

Does your install procedure look anything like this http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx or if not where does it differ.
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Author Comment

by:Vast41
ID: 34220992
Yes installing off of a CD

It looks like this however according to this "Part 1: Begin the installation" i can't get past part six, again i want to repair not clean install, this looks like a clean install, i just want a repair.
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LVL 92

Expert Comment

by:nobus
ID: 34221024
is this the guide you use ? (the best i know)  http://www.michaelstevenstech.com/XPrepairinstall.htm
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Author Comment

by:Vast41
ID: 34221030
Nobus that guide looks slightly confusing i was using this one, this is not bad right? >>http://pcsupport.about.com/od/operatingsystems/ss/instxprepair1.htm
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LVL 49

Expert Comment

by:dbrunton
ID: 34221053
If you've got to the partition screen you've gone past the repair option.

The repair option should be showing on the first blue screen on this page http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx

The partition option is the 3rd blues screen on this page http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx
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Author Comment

by:Vast41
ID: 34221061
Yes however if you please take a look at my guide,  http://pcsupport.about.com/od/operatingsystems/ss/instxprepair1.htm it states to press enter at the blue screen in the guide your referring  me to http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx
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LVL 34

Expert Comment

by:jamietoner
ID: 34221639
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LVL 92

Expert Comment

by:nobus
ID: 34221720
ok, in short :
boot from cd, and follow and accept all screens till the EULA (as you did i believe)
and select in step 6 (where it asks for an install or repair) R

that should start repair
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Author Comment

by:Vast41
ID: 34222792
<<<Use Nlite(www.nliteos.com) to slipstream SP3 on to an xp cd and try again.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5b33b5a8-5e76-401f-be08-1e1555d4f3d4&displaylang=en >>>

Jamietoner but in step 3 of my guide it clearly says this "Toward the beginning of this process, a message will appear that says Press F6 if you need to install a third party SCSI or RAID driver.... As long as you are doing a repair installation from a Windows XP SP2 CD, this step is probably not necessary. On the other hand, if you're installing from an older version of the Windows XP installation CD and you have an SATA hard drive, you will need to press F6 here to load any necessary drivers. The instructions that came with your hard drive or computer should include this information.

For most users though, this step can be ignored."
=======================================================
<<<ok, in short :
boot from cd, and follow and accept all screens till the EULA (as you did i believe)
and select in step 6 (where it asks for an install or repair) R

that should start repair>>>

Nobus what is EULA the Licensing Agreement?


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LVL 34

Expert Comment

by:jamietoner
ID: 34222982
If you are running sp3 and run a repair with a sp2 disc  it can and usually will cause serious issues, if you can get it to run at all. Adding sp3 has nothing to do with 3rd party storage drivers. Also the guide you are following is how to instal xp not repair it. Nobus posted a link with the correct way to run a repair install.  Here's my shortened version
Step 1 boot from os cd
Step 2 press enter after cd load s
Step 3 press f8 to agree to eula
Step 4 press r to repair
If you don't get the option to press r after the eula then your installation has some major issues.
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Author Comment

by:Vast41
ID: 34223711
My guide is wrong cause it states Windows XP Repair I will slip stream SP3 later tonight and give it a shot thanks.
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LVL 34

Expert Comment

by:jamietoner
ID: 34223755
The guide thing was my bad for some reason my phone's browser was sending me to the Microsoft link in that post instead of the guide. Now im at my desktop I can see the link is indeed for a repair install. So what are you seeing after you press f8 to agree to the eula(step 5)?
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Author Comment

by:Vast41
ID: 34223875
ENTER = INSTALL D =DELETE F-3 = QUIT

That's it
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LVL 34

Expert Comment

by:jamietoner
ID: 34223949
Ok so the disc is not recognizing the previous installation. If this still occurs with an xp w/sp3 cd, then we have an issue that may take a bit more to fix. What is the system doing(or not doing) that made you try a repair install?
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LVL 49

Expert Comment

by:dbrunton
ID: 34223956
Does the BIOS in this machine recognise the hard disk?

And is this disk SATA or IDE?
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Author Comment

by:Vast41
ID: 34224297
<<<Ok so the disc is not recognizing the previous installation. If this still occurs with an xp w/sp3 cd, then we have an issue that may take a bit more to fix. What is the system doing(or not doing) that made you try a repair install?>>>

Upon boot up i get this error message  > "Windows could not start because the following files is missing or corrupt
<Windows root>\system 32\hal.dll."

By the way
Specs
Machine Dell Latitude C540/640
Model No PP01L
OS Windows XP ProSP3
Processor Mobile Intel Pentium 4 - CPU 2.00GHz
BIOS Version A10
RAM 512 MB
Hard Disk 50GB
===================================
<<<Does the BIOS in this machine recognise the hard disk?

And is this disk SATA or IDE?>>>
Dbrunton yes BIOS does reconize drive, and i don't know if the drive is Sata or IDE i am new to laptops sorry.

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LVL 49

Expert Comment

by:dbrunton
ID: 34224323
IDE hard drive.

First you need to run diagnostics on this computer.

From Dell

Turn off the computer.
If the computer is docked, undock it.
Connect the computer to an electrical outlet.
Turn on the computer. When the DELL® logo appears, press F12  immediately. If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
When the boot device list appears, highlight Diagnostics and press  Enter.

Run the memory and hard disk diagnostics and see what they tell you.
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Author Comment

by:Vast41
ID: 34224331
Start DSI Short Test
Test Results : Fail
Error Code: 1000-0146
Msg: Unit 0:DSI Log contains previous errors

Its wants Dells drivers and utilities to continue, i don't have their CDs
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LVL 92

Assisted Solution

by:nobus
nobus earned 50 total points
ID: 34224340
eula is enduser licence agreement (as you thought)
if the disk test fails, you have a bad drive, or a bad controller.
you cna test it on another pc to be sure, or replace it.
this can help for repairing too :  hdat2; run the scan and repair : http://www.hdat2.com/
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Author Comment

by:Vast41
ID: 34224354
I can't run hdat2 the machine won't boot, i have gotten this error message in past but was ablew to press F-1 and it would boot >

"Hard Disk Read Failure
No bootable devices strike F1 to retry boot F2 for setup utility"
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LVL 49

Expert Comment

by:dbrunton
ID: 34224358
The disk may or may not be bad with that error.

More testing required.

Get the UBCD http://www.ultimatebootcd.com/

Download links are the icons at the top of the page above Overview.  Browse the page and see what utils are there for you.  Check the memory and hard disk utils especially.

Burn the file you download as an ISO image to a CD.  If you need help with this step post.

Boot from the CD and test the hard disk with the correct manufacturer's util for your hard disk.  Do the long test.  That will most likely tell you if your disk is corrupt.

I'm unsure who exactly made the hard disk in your Dell so you may have to try a range of the hard disk testing utils.

Report back the result.
0
 

Author Comment

by:Vast41
ID: 34224370
Ok will try, gonna try and slipstream first, the drive needs testing regardless will get to it shortly thanks Dbrunton
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LVL 49

Expert Comment

by:dbrunton
ID: 34224373
Can you burn a file to a CD?

nobus's link leads to files which uncompress to CD ISO images.  So does my link.

These images can be burnt to CDs.  They are also bootable from CD drives once made.



If you were getting this message "Hard Disk Read Failure" then quite likely the hard disk is dead even though it is seen in the BIOS.
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Author Comment

by:Vast41
ID: 34224388
Yes I have a working desktop I can burn files, what will these files do?

I will by a new hard disk later on and you folks can help me install!
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LVL 92

Expert Comment

by:nobus
ID: 34224392
then connect the disk to a pc on which you you install hdat2 to test..
0
 
LVL 49

Assisted Solution

by:dbrunton
dbrunton earned 50 total points
ID: 34224394
The UBCD can be used for testing purposes.  It will give a better diagnosis of your hard disk.

The hdat2 is another util for testing hard disks and fixing bad sectors.  I've never used it but nobus has suggested it.

If you haven't got a util for burning ISO files to CDs then try IMGBurn http://www.imgburn.com/  Excellent tutorials can be found on the site on how to use.
0
 

Author Comment

by:Vast41
ID: 34224401
<<<then connect the disk to a pc on which you you install hdat2 to test.. >>>
You are suggesting take the bad disk out of the laptop and connect it to a PC  with hdat2?? I would need some serious help with that one.
=======================================================
<<<The UBCD can be used for testing purposes.  It will give a better diagnosis of your hard disk.

The hdat2 is another util for testing hard disks and fixing bad sectors.  I've never used it but nobus has suggested it.

If you haven't got a util for burning ISO files to CDs then try IMGBurn http://www.imgburn.com/  Excellent tutorials can be found on the site on how to use. >>>
I have ImgBurn

Whew, let me increase the point value on this one.
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LVL 49

Expert Comment

by:dbrunton
ID: 34224403
>>  You are suggesting take the bad disk out of the laptop and connect it to a PC  with hdat2?? I would need some serious help with that one.

You'd need a converter to do that.

Just test it where it is with either or both of the CDs we've recommended.
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Author Comment

by:Vast41
ID: 34224453
Ok i get it, in mean time can somebody tell me why i cant slipstream, SP3 I am using this command in the command prompt C:\XPSP3.EXE /integrate:C:\XPSETUP

and all the files are in my C: Drive
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LVL 47

Accepted Solution

by:
David earned 300 total points
ID: 34224480
You've got a bad HDD, no point running tests, they'll prove it. That is why you had to do the reinstall to begin with.   A large chunk of data has been destroyed.  Step back, buy another replacement HDD, install it in your system as the new O/S disk.  THEN assuming it isn't worth $500-$1000 for professional recovery, then use something like spinrite on the old disk.  The software may run for a few days or a week, but it will get what it can. Then immediately copy those recovered files to the new HDD.

(And start backing up your data in the future).
0
 

Author Comment

by:Vast41
ID: 34224489
I am not concerned really that much in losing data, but i still want to run a test then maybe try clean install, if that does not work i have no choice but to get a new HDD
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Author Comment

by:Vast41
ID: 34224827
Slip stream failed to work, i am running Hdat2 then will run UBCD. In the meantime, when and if i get a new HDD, how do i nknow which one to purchase?
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Author Comment

by:Vast41
ID: 34224853
According to Hdat2 this thing has over 300 bad sectors, please help in finding the right HHD thanks, i am stopping scan now
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LVL 92

Expert Comment

by:nobus
ID: 34225127
note : your disk can be bad, or the controller
how are you testing the disk?  on another pc?  then yes - it looks bad, but let hdat2 run first..
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LVL 92

Expert Comment

by:nobus
ID: 34225132
aso - did it tell you it REPAiRED sectors? if yes - plse leave it running
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LVL 62

Assisted Solution

by:☠ MASQ ☠
☠ MASQ ☠ earned 50 total points
ID: 34225537
Please don't buy the SATA disk in the link above - the C540/640's have IDE interfaces.

Any 2.5" IDE/ATA drive will fit. They were originally shipped with a variety of Hitachi Travelstar drives ranging from 6-80GB.
Drive removal (if you haven't alrady located it) is by releasing the small screww on the base edge next to the PCMCIA slots
Slide down the slot and pull free - unscrew the drive and attach the replacement and simply reverse the process.

One word of caution though is although these machines were corporate workhorses they are now getting on for 8 years old and the systemboards, once they start to fail, tend to produce multiple problems.

If the simple drive replacement works then great but if the controller is playing up you are cetainly better off cutting your losses.
0
 
LVL 47

Expert Comment

by:David
ID: 34225541
Your disk has lost 300+ sectors.  A clean install is foolish.  The disk has proven to you that it destroys data.
0
 

Author Comment

by:Vast41
ID: 34225903
Nobus the Hdat2 frooze on scan, repair was never an option. Now the computer won't start at all, it lights up for a few seconds and shuts off. Cannot test it on another PC. Why did this happen?
=========================================================
Dbrunton thanks for the links but MASQUERAID is refuting your suggestion, now i am confused.
========================================================
Dlethe clean install is not even an option anymore.
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Author Comment

by:Vast41
ID: 34225929
UPDATE:

After several tries computer fires up again i am running UBCD
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LVL 47

Expert Comment

by:David
ID: 34225945
I said it is foolish, using that disk for anything but copying off what you can is what you need to do, as I stated at the beginning.   Replace the drive, recover what you can.    These tools can only re-read sectors in an attempt to get what they can ... you can't "repair" a disk.
0
 
LVL 92

Expert Comment

by:nobus
ID: 34225994
dlethe - i had several disks repaired like that - none came back...just my opinion ..
0
 
LVL 49

Expert Comment

by:dbrunton
ID: 34226088
>>  Dbrunton thanks for the links but MASQUERAID is refuting your suggestion, now i am confused.

I had to go back and look at the links.  The first one is definitely wrong.  Although it describes it is for your model laptop it is a SATA drive which is definitely wrong.

Your laptop as MASQUERAID said should take a 2.5" IDE/ATA drive.  Specifications I've seen indicate any size up to 250 Gb.
0
 

Author Comment

by:Vast41
ID: 34226713
<<<I said it is foolish, using that disk for anything but copying off what you can is what you need to do, as I stated at the beginning.   Replace the drive, recover what you can.    These tools can only re-read sectors in an attempt to get what they can ... you can't "repair" a disk.>>>
Understtood Dlethe thanks.
=============================================
<<<Please don't buy the SATA disk in the link above - the C540/640's have IDE interfaces.

Any 2.5" IDE/ATA drive will fit. They were originally shipped with a variety of Hitachi Travelstar drives ranging from 6-80GB.
Drive removal (if you haven't alrady located it) is by releasing the small screww on the base edge next to the PCMCIA slots
Slide down the slot and pull free - unscrew the drive and attach the replacement and simply reverse the process.

One word of caution though is although these machines were corporate workhorses they are now getting on for 8 years old and the systemboards, once they start to fail, tend to produce multiple problems.

If the simple drive replacement works then great but if the controller is playing up you are cetainly better off cutting your losses.>>>
MASQUERAID thanks for instructions on removing drive!
=============================================
<<<I had to go back and look at the links.  The first one is definitely wrong.  Although it describes it is for your model laptop it is a SATA drive which is definitely wrong.

Your laptop as MASQUERAID said should take a 2.5" IDE/ATA drive.  Specifications I've seen indicate any size up to 250 Gb.>>>
Ok thanks Dbrunton
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Author Comment

by:Vast41
ID: 34226848
Dbrunton while I wait for new disk, I will still follow your advice and run scans, it can't hurt, you have always answered my posts in the past, thanks!
0
 
LVL 34

Expert Comment

by:jamietoner
ID: 34226860
If there is data that you would like to recover don't run any more scans. With an obviously failing drive running further scans can damage the drive further which lessens the chances of data recovery.
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Author Comment

by:Vast41
ID: 34227084
Ok got it!
0
 

Author Comment

by:Vast41
ID: 34228424
I request this question stay open till i purchase HDD. Thank you.
0
 

Author Comment

by:Vast41
ID: 34245155
Ok i put in new HDD now what steps do i take now? Again i am new to this. I think i load the Windows XP in, however where do i get mobo drivers for this thing?
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LVL 49

Expert Comment

by:dbrunton
ID: 34245195
>>  I think i load the Windows XP in ...

Yep.  Go ahead and see how it installs.  If it installs OK, then you go get the rest of the drivers for it.

In your case you would go to http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=gen

If your model has a Service Tag take that option otherwise take the Model option.

Once the drivers are installed do all of the Service Packs and updates.
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Author Comment

by:Vast41
ID: 34245198
Thanks for quick response
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Author Comment

by:Vast41
ID: 34245214
Ok the machine can't find the new Drive
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LVL 49

Expert Comment

by:dbrunton
ID: 34245243
Is this the BIOS that can't find it?
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Author Comment

by:Vast41
ID: 34245251
Yes
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LVL 49

Expert Comment

by:dbrunton
ID: 34245267
Hard drive size?
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Author Comment

by:Vast41
ID: 34245270
WD 80GB
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LVL 49

Expert Comment

by:dbrunton
ID: 34245286
Shouldn't be any problem with a drive of that size.

Check all connections are in properly and nothing is lose.  See if you can feel any vibration that would tell you that the drive is spinning and working.
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Author Comment

by:Vast41
ID: 34245306
Check image please this is the correct way i can't understand it
photo.jpg
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LVL 34

Assisted Solution

by:jamietoner
jamietoner earned 50 total points
ID: 34245310
Did you take the adapter off the back of the old drive and attach it to the new one?
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Author Comment

by:Vast41
ID: 34245311
Thats it in my hand
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Author Comment

by:Vast41
ID: 34245323
Put old one back BIOS can see it no problem
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Author Comment

by:Vast41
ID: 34245337
Now i put the new one back in and BIOS can't find it
0
 
LVL 49

Expert Comment

by:dbrunton
ID: 34245343
The adapter jamietoner is referring to can be seen here.

http://www.bixnet.com/delahadrcoad.html
0
 

Author Comment

by:Vast41
ID: 34245367
Ok guys no i never took the adapter off the old drive, it's on the new one now and BIOS can see it. I am trying ti install windows now!
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Author Comment

by:Vast41
ID: 34255411
Seems like the new drive was the answer and resolve, but i am having software issues now http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_26649562.html
Nonetheless you folks helped me out with this one, i am closing and awarding. Thanks to all!
0
 

Author Closing Comment

by:Vast41
ID: 34255459
The experts answered what i needed to know but  i still have other issues. Thanks folks
0
 
LVL 92

Expert Comment

by:nobus
ID: 34256580
tx for feedback
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