Solved

problem conncting to local server in ESET Remote Administrator Console after i changing the server name

Posted on 2010-11-27
12
4,957 Views
Last Modified: 2013-11-22
hi

i having a problem conncting to local server in ESET Remote Administrator Console after i changing the server name, in connection box i type the new server name but it saying connection failed.

when i changing the server name to the old one it's manage to connect to the old server name.

please assist how do i resove that.

than a head!
0
Comment
Question by:ymg800
  • 5
  • 4
  • 3
12 Comments
 
LVL 7

Expert Comment

by:compaqus
ID: 34222121
Have you tried connecting using the IP, not the name?

If you do a nslookup newservername do you get the right IP in the answer?
0
 

Author Comment

by:ymg800
ID: 34224862
hi

tried to use the server name but still not good, dns name resolution is OK.

more ideas?
0
 
LVL 6

Expert Comment

by:nsonbaty
ID: 34225362
check the ERAS service on the server, and restart it
check the configuration of this service
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 6

Expert Comment

by:nsonbaty
ID: 34225385
0
 
LVL 7

Expert Comment

by:compaqus
ID: 34229971
You are adding the port number after the server name, right?
Just making sure... on mine it's server:2223.
0
 
LVL 7

Expert Comment

by:compaqus
ID: 34230022
If you go to Tools - Configuration Editor, you have a section  ERA Server and then SETUP - GENERAL.
There you'll find a Server Name value.  It overrides the computer name.
0
 

Author Comment

by:ymg800
ID: 34231225
Hi yes i went exaclly there into the configuration editot  and entered the new server name pressed save restarted service but still couldnt connent, also by ip
0
 
LVL 7

Expert Comment

by:compaqus
ID: 34231310
That one is usually left blank. That way, the server uses the computer name.
0
 
LVL 6

Expert Comment

by:nsonbaty
ID: 34236737
will you try and sed us a snapshot of the error showing the configuration on the consol
0
 

Author Comment

by:ymg800
ID: 34237397
it is empty...
here the snapshot..
also tried before with server name/ ip
 screenshot
0
 
LVL 6

Accepted Solution

by:
nsonbaty earned 500 total points
ID: 34237467
0
 
LVL 6

Expert Comment

by:nsonbaty
ID: 34237523
what Eset version do you have
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you thought ransomware was bad, think again! Doxware has the potential to be even more damaging.
Many businesses neglect disaster recovery and treat it as an after-thought. I can tell you first hand that data will be lost, hard drives die, servers will be hacked, and careless (or malicious) employees can ruin your data.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question