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problem conncting to local server in ESET Remote Administrator Console after i changing the server name

hi

i having a problem conncting to local server in ESET Remote Administrator Console after i changing the server name, in connection box i type the new server name but it saying connection failed.

when i changing the server name to the old one it's manage to connect to the old server name.

please assist how do i resove that.

than a head!

compaqus

Have you tried connecting using the IP, not the name?

If you do a nslookup newservername do you get the right IP in the answer?

ymg800

ASKER

hi

tried to use the server name but still not good, dns name resolution is OK.

more ideas?

nsonbaty

check the ERAS service on the server, and restart it
check the configuration of this service

nsonbaty

this is the manual if you do not have it

http://www.nod32.atcomp.pl/dokumentacja/ESET_ERA_User_Guide_EN.pdf

compaqus

You are adding the port number after the server name, right?
Just making sure... on mine it's server:2223.

compaqus

If you go to Tools - Configuration Editor, you have a section ERA Server and then SETUP - GENERAL.
There you'll find a Server Name value. It overrides the computer name.

ymg800

ASKER

Hi yes i went exaclly there into the configuration editot and entered the new server name pressed save restarted service but still couldnt connent, also by ip

compaqus

That one is usually left blank. That way, the server uses the computer name.

nsonbaty

will you try and sed us a snapshot of the error showing the configuration on the consol

ymg800

ASKER

it is empty...
here the snapshot..
also tried before with server name/ ip