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problem conncting to local server in ESET Remote Administrator Console after i changing the server name

Posted on 2010-11-27
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Last Modified: 2013-11-22
hi

i having a problem conncting to local server in ESET Remote Administrator Console after i changing the server name, in connection box i type the new server name but it saying connection failed.

when i changing the server name to the old one it's manage to connect to the old server name.

please assist how do i resove that.

than a head!
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Question by:ymg800
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12 Comments
 
LVL 7

Expert Comment

by:compaqus
ID: 34222121
Have you tried connecting using the IP, not the name?

If you do a nslookup newservername do you get the right IP in the answer?
0
 

Author Comment

by:ymg800
ID: 34224862
hi

tried to use the server name but still not good, dns name resolution is OK.

more ideas?
0
 
LVL 6

Expert Comment

by:nsonbaty
ID: 34225362
check the ERAS service on the server, and restart it
check the configuration of this service
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LVL 6

Expert Comment

by:nsonbaty
ID: 34225385
0
 
LVL 7

Expert Comment

by:compaqus
ID: 34229971
You are adding the port number after the server name, right?
Just making sure... on mine it's server:2223.
0
 
LVL 7

Expert Comment

by:compaqus
ID: 34230022
If you go to Tools - Configuration Editor, you have a section  ERA Server and then SETUP - GENERAL.
There you'll find a Server Name value.  It overrides the computer name.
0
 

Author Comment

by:ymg800
ID: 34231225
Hi yes i went exaclly there into the configuration editot  and entered the new server name pressed save restarted service but still couldnt connent, also by ip
0
 
LVL 7

Expert Comment

by:compaqus
ID: 34231310
That one is usually left blank. That way, the server uses the computer name.
0
 
LVL 6

Expert Comment

by:nsonbaty
ID: 34236737
will you try and sed us a snapshot of the error showing the configuration on the consol
0
 

Author Comment

by:ymg800
ID: 34237397
it is empty...
here the snapshot..
also tried before with server name/ ip
 screenshot
0
 
LVL 6

Accepted Solution

by:
nsonbaty earned 2000 total points
ID: 34237467
0
 
LVL 6

Expert Comment

by:nsonbaty
ID: 34237523
what Eset version do you have
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