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Cell phone access to Exchange 2010

Posted on 2010-11-27
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I seem to be having difficulty getting a cell phone working on Exchange 2010.  I must be missing something in Exchange (some setup I'm overlooking).  I've checked the firewall and all the ports are open.  It says can't verify on the cell phone.

What am I missing on Exchange?  (server is 2010)
BTW, testing it using an iphone.
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Question by:Gabriel7
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 34222820
Please visit https://testexchangeconnectivity.com and run the Exchange Activesync test - specify manual server settings and complete the test, then please post the full Expanded results.

Alan
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Author Comment

by:Gabriel7
ID: 34222861
ExRCA is testing Exchange ActiveSync.
 The Exchange ActiveSync test failed.
 Test Steps
 Attempting to resolve the host name mail.domain.com in DNS.
 The host name resolved successfully.
 Additional Details
 IP addresses returned: 64.22.xxx.xxx

Testing TCP port 443 on host mail.domain.com to ensure it's listening and open.
 The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
 The certificate passed all validation requirements.
 Test Steps
 Validating the certificate name.
 The certificate name was validated successfully.
 Additional Details
 Host name mail.domain.com was found in the Certificate Subject Common name.

Validating certificate trust for Windows Mobile devices.
 The test passed with some warnings encountered. Please expand the additional details.
 Additional Details
 The certificate is only trusted on Windows Mobile 5.0 with the Messaging and Security Feature Pack and later versions. Windows Mobile 5.0 devices won't be able to sync. Root = E=info@valicert.com, CN=http://www.valicert.com/, OU=ValiCert Class 2 Policy Validation Authority, O="ValiCert, Inc.", L=ValiCert Validation Network

Testing the certificate date to confirm the certificate is valid.
 Date validation passed. The certificate hasn't expired.
 Additional Details
 The certificate is valid. NotBefore = 11/27/2010 5:34:16 PM, NotAfter = 11/27/2013 3:44:06 PM



Checking the IIS configuration for client certificate authentication.
 Client certificate authentication wasn't detected.
 Additional Details
 Accept/Require Client Certificates isn't configured.

Testing HTTP Authentication Methods for URL https://mail.domain.com/Microsoft-Server-Activesync/.
 The HTTP authentication methods are correct.
 Additional Details
 ExRCA found all expected authentication methods and no disallowed methods. Methods found: Basic

An ActiveSync session is being attempted with the server.
 Errors were encountered while testing the Exchange ActiveSync session.
 Test Steps
 Attempting to send the OPTIONS command to the server.
 The OPTIONS response was successfully received and is valid.
 Additional Details
 Headers received: Allow: OPTIONS,POST
MS-Server-ActiveSync: 14.1
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0,14.1
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
Public: OPTIONS,POST
Content-Length: 0
Cache-Control: private
Date: Sat, 27 Nov 2010 19:10:06 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET



Attempting the FolderSync command on the Exchange ActiveSync session.
 The test of the FolderSync command failed.
  Tell me more about this issue and how to resolve it
 Additional Details
 Exchange ActiveSync returned an HTTP 500 response.
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Accepted Solution

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Alan Hardisty earned 2000 total points
ID: 34222903
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Author Comment

by:Gabriel7
ID: 34222917
thanks Alan....should have done that...but mind was on fixing this problem.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 34222923
No problems - it's all part of the service ; )
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Author Closing Comment

by:Gabriel7
ID: 34222937
FIrst, the article solved my problem!
Second, thanks for your quick response and care for my security!  This service is amazing...and the people behind it is what makes it amazing.  YOu have no idea how much I appreciate it.  Thank you and thank you!
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 34222947
Great news - I am glad that I was able to help you and that my article was useful.

I faced the very same problem myself when I upgraded from Exchange 2003 to Exchange 2010 - hence the article.

Fingers crossed that this is the only problem you face.

Best wishes and thanks for the points.

Alan
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