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Exchange Server mailbox not available

Posted on 2010-11-27
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Last Modified: 2012-05-10
I have a SBS2003 with MS Exchange 2003 which worked properly until last night.  I am the only user that has an admin account.  Some of the drive letters had changed on the server so I tried to restore them to what I thought was the original letters of a few days ago but I may have made a mistake nevertheless C: drive will still be C: drive however some of the other drive letters may be different.

This morning I found that the Shares on the server had been automatically changed to 'Do not share' so I changed them back to Share and all's fine except that I can't access email from my Vista Business\Outlook 2007 laptop.  The message I get is: Exchange server mailbox not available.  I tried Sharing the C:\Program files\Exchngsrvr directory on the faint hope that that was the problem but it didn't help, I also ran the Internet and Email utility on the server which completed successfully but I still can't acces my email..

I tried to access my email from my XP Pro\Outlook 2003 laptop but had a similar problem.

What do I have to do to access my email?

Thanks,
merdeka
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Question by:merdeka
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 34223333
Are all the Exchange Services started and is the Exchange store mounted?
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Author Comment

by:merdeka
ID: 34223357
alanhardisty,

Sorry, I don't know where to check that.

merdeka
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Author Comment

by:merdeka
ID: 34223393
I forgot where the Exchange Services were but I just checked and they are all running.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 34223404
No problems.

On the server, click on Start> Run> {type} services.msc {press enter}

Click on the Startup Tupe column heading which will sort Automatic to the top.

Look down the list and check the Automatic items.  To the left they should say Started. If any are not started - right-click it and choose Start.  You can ignore Performance & Alerts.

Any of them not started?  If so - which ones?
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Author Comment

by:merdeka
ID: 34223410
The mailbox store folders are empty so I guess this is the problem.
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Author Comment

by:merdeka
ID: 34223419
I typed the last reply before I realized you had replied.  All of the services are running.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 34223421
Okay - are the stores mounted?
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Author Comment

by:merdeka
ID: 34223426
No the stores are not mounted.
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LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 34223433
Okay - can you right-click and mount them - or do they not mount?

If not - please right-click a store, choose properties and check the path to the database.

Then find that location on a drive letter and make sure the Drive the store is looking for is the same drive letter the database is located on.  You may need to rename the drive letter to make it work.
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Author Comment

by:merdeka
ID: 34223517
alanhardisty,

It seems that when I changed the drive letters this morning I didn't realize that Exchange uses the drive letters too.

I changed the drive letters back to what theywere and mounted the stores and all seems good.

Thanks,
merdeka
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 34223520
Good news - I thought that was what had happened.

Test everything to make sure all is well.

Alan
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Author Closing Comment

by:merdeka
ID: 34223523
Thanks a lot.  

Actually I went through something like this a long time ao and luckily recalled that changing the path in the Exchange part of the server causes problems so I changed the letters of the drives.  

A day wasted because of my poor memory.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 34223527
Ah well - at least it wasn't two or three days wasted!  I am sure you were not expecting to need to use that particular fix again.  I know I don't with half the ones I use, but then again : )

Glad all looks good - thanks for the points.

Alan
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