Solved

Microsoft Kit: Wireless Mouse 5000 with BlueTrack and Wireless Keyboard 3000 v2

Posted on 2010-11-27
2
574 Views
Last Modified: 2012-05-10
I'm having this problem with a new kit of wireless mouse & keyboard from microsoft.  It was working just fine, but now only the keyboard work.  There's no ON/OFF button to turn off the mouse.  There's a little switch that is activated if you place the USB dongle under the mouse, but this switch is not pressed.

There's no led on this model so there's no way to say if the mouse is On or Off.  

I've changed the batteries of course: still not working.
I've unplugged the dongle, and plugged it back in the same port: still not working
I've unplugged the dongle and plugged it in another USB port... same problem.

The keyboard still work, but the mouse is dead.

There's no yellow icon showing a problem in the device manager.

This computer is running under Windows Vista.

Any idea?

P.S: I've just tested the kit on another computer, same problem... keyboard is working, mouse is dead.  So i guess it's only dead and i got to return it?
0
Comment
Question by:cdebel
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 5

Accepted Solution

by:
Matt Davies earned 500 total points
ID: 34223586
You have done the tests I would recommend and come to the right conclusion....  Faulty Mouse
0
 
LVL 10

Author Comment

by:cdebel
ID: 34225415
That's what i think too.  I just raised the flag on E-E just to see if it was a common problem and to make sure it was not a software issue.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Rasberry PI is a low cost piece of hardware that you can have a lot of fun with through experimenting and building/working on projects like media players, running a low cost computer, build data loggers etc. - see: https://www.raspberrypi.org
A clone is a duplicate copy. Sheep have been cloned and maybe someday even people will be cloned, but disk cloning (performed by the hard drive cloning software) is a vital tool used to manage and protect data. Let’s look at what hard drive cloning …
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question