?
Solved

Microsoft Kit: Wireless Mouse 5000 with BlueTrack and Wireless Keyboard 3000 v2

Posted on 2010-11-27
2
Medium Priority
?
575 Views
Last Modified: 2012-05-10
I'm having this problem with a new kit of wireless mouse & keyboard from microsoft.  It was working just fine, but now only the keyboard work.  There's no ON/OFF button to turn off the mouse.  There's a little switch that is activated if you place the USB dongle under the mouse, but this switch is not pressed.

There's no led on this model so there's no way to say if the mouse is On or Off.  

I've changed the batteries of course: still not working.
I've unplugged the dongle, and plugged it back in the same port: still not working
I've unplugged the dongle and plugged it in another USB port... same problem.

The keyboard still work, but the mouse is dead.

There's no yellow icon showing a problem in the device manager.

This computer is running under Windows Vista.

Any idea?

P.S: I've just tested the kit on another computer, same problem... keyboard is working, mouse is dead.  So i guess it's only dead and i got to return it?
0
Comment
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 5

Accepted Solution

by:
Matt Davies earned 2000 total points
ID: 34223586
You have done the tests I would recommend and come to the right conclusion....  Faulty Mouse
0
 
LVL 10

Author Comment

by:Christian de Bellefeuille
ID: 34225415
That's what i think too.  I just raised the flag on E-E just to see if it was a common problem and to make sure it was not a software issue.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…
In this video, Percona Solution Engineer Dimitri Vanoverbeke discusses why you want to use at least three nodes in a database cluster. To discuss how Percona Consulting can help with your design and architecture needs for your database and infras…
Suggested Courses

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question