Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Microsoft Kit: Wireless Mouse 5000 with BlueTrack and Wireless Keyboard 3000 v2

Posted on 2010-11-27
2
Medium Priority
?
576 Views
Last Modified: 2012-05-10
I'm having this problem with a new kit of wireless mouse & keyboard from microsoft.  It was working just fine, but now only the keyboard work.  There's no ON/OFF button to turn off the mouse.  There's a little switch that is activated if you place the USB dongle under the mouse, but this switch is not pressed.

There's no led on this model so there's no way to say if the mouse is On or Off.  

I've changed the batteries of course: still not working.
I've unplugged the dongle, and plugged it back in the same port: still not working
I've unplugged the dongle and plugged it in another USB port... same problem.

The keyboard still work, but the mouse is dead.

There's no yellow icon showing a problem in the device manager.

This computer is running under Windows Vista.

Any idea?

P.S: I've just tested the kit on another computer, same problem... keyboard is working, mouse is dead.  So i guess it's only dead and i got to return it?
0
Comment
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 5

Accepted Solution

by:
Matt Davies earned 2000 total points
ID: 34223586
You have done the tests I would recommend and come to the right conclusion....  Faulty Mouse
0
 
LVL 10

Author Comment

by:Christian de Bellefeuille
ID: 34225415
That's what i think too.  I just raised the flag on E-E just to see if it was a common problem and to make sure it was not a software issue.
0

Featured Post

Looking for the Wi-Fi vendor that's right for you?

We know how difficult it can be to evaluate Wi-Fi vendors, so we created this helpful Wi-Fi Buyer's Guide to help you find the Wi-Fi vendor that's right for your business! Download the guide and get started on our checklist today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…
In response to a need for security and privacy, and to continue fostering an environment members can turn to for support, solutions, and education, Experts Exchange has created anonymous question capabilities. This new feature is available to our Pr…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question