Solved

Microsoft Kit: Wireless Mouse 5000 with BlueTrack and Wireless Keyboard 3000 v2

Posted on 2010-11-27
2
571 Views
Last Modified: 2012-05-10
I'm having this problem with a new kit of wireless mouse & keyboard from microsoft.  It was working just fine, but now only the keyboard work.  There's no ON/OFF button to turn off the mouse.  There's a little switch that is activated if you place the USB dongle under the mouse, but this switch is not pressed.

There's no led on this model so there's no way to say if the mouse is On or Off.  

I've changed the batteries of course: still not working.
I've unplugged the dongle, and plugged it back in the same port: still not working
I've unplugged the dongle and plugged it in another USB port... same problem.

The keyboard still work, but the mouse is dead.

There's no yellow icon showing a problem in the device manager.

This computer is running under Windows Vista.

Any idea?

P.S: I've just tested the kit on another computer, same problem... keyboard is working, mouse is dead.  So i guess it's only dead and i got to return it?
0
Comment
Question by:cdebel
2 Comments
 
LVL 5

Accepted Solution

by:
Matt Davies earned 500 total points
ID: 34223586
You have done the tests I would recommend and come to the right conclusion....  Faulty Mouse
0
 
LVL 10

Author Comment

by:cdebel
ID: 34225415
That's what i think too.  I just raised the flag on E-E just to see if it was a common problem and to make sure it was not a software issue.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
ESX 5.0 Shows power supply failure 3 32
HP Laptop Drivers 13 79
Toshiba Laptop shows a message dialog box saying?? 8 95
WinSetup from USB not cooperating 27 105
In this article we have discussed the manual scenarios to recover data from Windows 10 through some backup and recovery tools which are offered by it.
Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question