Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3908
  • Last Modified:

Unable to Run OS Updates on a Windows 7 Laptop - Code 802442C

I have an HP Pavilion dv2000 laptop running Windows 7. Every time I try to run Windows Update I get a message saying "Windows could not search for new updates. Error found: Code 802442C."

There is a link to "Get help with this error" but as usual the Microsoft help is useless.
0
anuneznyc
Asked:
anuneznyc
1 Solution
 
prerakgCommented:
Are you trying to connect to internet while updating through any proxy software or server, this code sometimes returns when the server name cannot be resolved and that why its unable to search for new updates.

make sure your lappy running genuine copy of windows and is allowed to take updates from Microsoft.
0
 
anuneznycAuthor Commented:
No, no proxy server. Just connecting via a home Wifi connection. I believe this is a genuine copy of Windows 7.
0
 
AcrklorCommented:
Try to clean out the local update files as follows:
- Stop the Windows Update service (either through the console command 'net stop wuauserv' or through 'services.msc')
- Delete everything within the folder C:\Windows\SoftwareDistribution
- Restart the Windows Update service ('net start wuauserv')
- Try again to run the Windows Update
0
 
RootsManCommented:
See:
- Windows Update error 8024402C
- Windows Update error 80072efd

I also would try connecting via Ethernet cable instead of Wi-Fi to see it that works.
0
 
prerakgCommented:
You can  try and check and see if trustedinstaller.exe file is there in C:\windows\servicing

If the file is there its possible its being corrupted. Can it be possible that you can get another file from any of ur friend and replace the same file with that and again run the update service. make sure OS version and platform are same, means if ur having win7 home premium 64 bit then u shuld get the same file from the person who has same OS.

This is an important file used by windows update.

0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now