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Sending e-mail in Outlook with embedded images

Posted on 2010-11-28
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Last Modified: 2012-06-27
Hi all,

I need to create an e-mail template in Outlook 2010 with some embedded images, sort of an e-news bullletin.

I would like the recievers to get the e-mail with the same format as I design it and preferably with the images visualized.

I would appreciate how this can be done either pointing to some specific help or any direct instructions.

TIA
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Question by:moose25
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Expert Comment

by:denissie
ID: 34224849
Here's a step-by-step howto of e-mail templates on outlook 2010:
http://www.addictivetips.com/microsoft-office/create-use-email-templates-in-outlook-2010/

If it's not what you're looking for, please elaborate.
I hope it helps :)
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Author Comment

by:moose25
ID: 34255550
Thanks for the link.

I have bee following the instructions but when making tests what I send is not what I get.

In the first image you can see the template
 Original e-mail template
and on the second what I am getting when I send an e-mail with that template.

What I get when sending template

What am I doing wrong?  
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LVL 4

Expert Comment

by:denissie
ID: 34256823
Looks like a message format issue (guessing...).

Could you check what was the message format of your template, and what was the message format of the received email.

Note: message format might be "HTML", "RTF" or "plain text"...
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Author Comment

by:moose25
ID: 34257108
Template as HTML and received as "Plain text"
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Expert Comment

by:denissie
ID: 34257338
Do you have AVg (or other anti-virus) which writes a notofocation at the end of the mail?
If so, could you check the following:
http://social.technet.microsoft.com/forums/en-US/exchangesvrgeneral/thread/9e31bd29-554e-4d35-8fc0-9604171067cf/
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Author Comment

by:moose25
ID: 34258765
The AV we've got is an entreprise solution and does not write notifications at the end of the e-mail.

Just checked an all my html e-mails are received as text.

I have to check my Outlook 2010 setup as I recently updated it from Outlook 2007.
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Expert Comment

by:denissie
ID: 34276914
I suppose it won't be possible to disable the AV just to check whether the AV is indeed the issue, right?
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Author Comment

by:moose25
ID: 34278458
Sorry. Forgot to say that I already did that and the problem remians.
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LVL 4

Expert Comment

by:denissie
ID: 34281958
Some options:
1) Tools > Trust Center > Email Security > uncheck 'read all messages as plain text'.
2) AV: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3269993&SiteID=17

Things to check:
1) If ou have webmail access, try accessing the mail through webmail (before outlook downloads it)
    This might help check whether ths issue is related to outlook receiving the message.
2) Try sending the template to someone else and check whether they receive the mail as HTML format.
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Accepted Solution

by:
moose25 earned 0 total points
ID: 34341065
Problem is in origin. Sends as text when it's marked as HTML.

Downloaded free e-mail marketing software at www.sendblaster.com.

I will be using it instead of Outlook for these sort of e-mails.

Tanks

regards
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Author Closing Comment

by:moose25
ID: 34384158
No correct answer from anyone. Had to search for third party software vendors.
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