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Exchange 2010 stopped updating OAB

Posted on 2010-11-28
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Last Modified: 2012-05-10
I have exchange 2010 server which hold all the exchange roles the server operating system is windows 2008 R2, the server was working all fine till 3 weeks ago , it's just stopped updating OAB so when i create new users mailboxes they do not shown in outlook GAL ,the new users is correctly shown in GAL via exchange web and in outlook via all users & all contacts so when the new user open outlook for the first time the outlook detects the user name & start setting up the account & stopped at logon to the server giving the error of (The name cannot be matched to a name in the address list) & exit the setup ( Same Happen if I tried to setup the account manually and no change if it's cached mode or non cached mode) . Also I can find the user in my HTC mobile using active sync but users with blackberry unable to find him. Plz note when I update the GAL or the OAB via exchange management shell I got no errors but nothing happen, I have no errors in my even viewer log. this happen only to new users everything is totally fine with old users , plz help this is so critical situation.
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Question by:Marmar18
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Expert Comment

by:dornmx
Comment Utility
Hi Marmar,
which outlook version are you using ? 2007  ?
Was it a migration from Exchange 2003 ?
Do you have double checked the OAB Path (Internal and External) to be set up correctly in Exchange 2010 ?
Are you sure that it still was working with this exchange 2010 to set up a new user ?

rgds
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Author Comment

by:Marmar18
Comment Utility
Hi rgds

im using outlook 2007 , & yes it was migrated from exchange 2003 last april & since migration i have faced no problems, i have added & deleted tens of users wz no errors at all. i have checked the internal & external URL & i found that for a reason both URL was pointing to the external URL ,i fixed that buit nothing change , someone of microsoft has advised to run a command to test the outlook web services & i can see an error regarding RPC


RunspaceId : 6bf1370e-5055-4d96-9244-e58a89d4a645
Id         : 1013
Type       : Error
Message    : When contacting https://exchange.egytrav.com/rpc received the error The remote server returned an error: (503) Server Unavailable.

RunspaceId : 6bf1370e-5055-4d96-9244-e58a89d4a645
Id         : 1029
Type       : Error
Message    : [EXPR] Error contacting the RPC/HTTP service at https://exchange.egytrav.com/rpc. Elapsed time was 56 milliseconds.

RunspaceId : 6bf1370e-5055-4d96-9244-e58a89d4a645
Id         : 1113
Type       : Error
Message    : When contacting https://exchange2010.egytrav.local/rpc received the error The remote server returned an error: (503) Server Unavailable.

RunspaceId : 6bf1370e-5055-4d96-9244-e58a89d4a645
Id         : 1129
Type       : Error
Message    : [EXPR] Error contacting the RPC/HTTP service at https://exchange2010.egytrav.local/rpc. Elapsed time was 19 milliseconds.

this happen after some critical security update on the server & i have no idea what's wrong my DNS is working fine & old users ( migrated users + exchange 2010 native users ) is working fine

any help?
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Expert Comment

by:AshwinRaj111
Comment Utility

Does this happen only for one newly created user or does it happen to any new User Mailbox that you create.

Are you able to login to this Users Mailbox from OWA?

From what you have informed, i see that when you try to configure the profile for this is when you get the Error message. Is that right?
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Author Comment

by:Marmar18
Comment Utility
Hi,

This Happen to any new user mailbox , & yes it happen when i configure the profile on outlook only , users can access & use their mailboxes fine from OWA.
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Expert Comment

by:AshwinRaj111
Comment Utility

Ok, Load the Exchange 2010 CD to the Server.
Navigate to the CD Path using command prompt.

Run the following command.
Setup.com /preparedomain.

Now see if you are able to configure the Outlook Profile Manually for a new User.

Also if it is possible try getting a Outlook 2003 Client within the Domain and try configuring the profile there.
This is check if it is a problem with the Auto Discover or a Problem with Address Book.
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Author Comment

by:Marmar18
Comment Utility
Hi, it's problem with OAB because new users is not shown in OAB they only shown in all contacts & all users but they are shown in GAL through OWA.

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Author Comment

by:Marmar18
Comment Utility
can i use setup. exe /preparedomain while server is online? or that will affect users?
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Expert Comment

by:AshwinRaj111
Comment Utility

No it will not affect the Users as the Exchange Services wont be stopped.
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Expert Comment

by:AshwinRaj111
Comment Utility

When you manually try to download the Offline Address Book does it error out.

Outlook -> Tool -> Send and Receive -> Download Address Book -> Full Download
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Author Comment

by:Marmar18
Comment Utility
yes, i got the error (The operation failed , an object cannot be found) & please not this is a recent behavior i have been working smoothly for 8 months.
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Expert Comment

by:AshwinRaj111
Comment Utility

Ok on the Exchange Server -> Open EMC -> Organization Configuration -> Database -> Right Click on the Database and choose Properties -> CLient Settings.

Check if it is pointing to the right Offline Address Book.
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Author Comment

by:Marmar18
Comment Utility
yes , it's i have checked that as first step in diagnosing this very strange problem
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Expert Comment

by:AshwinRaj111
Comment Utility

Ok have you checked the LZX Files on the Server.

Do you have the latest LZX Files on the ExchangeOAB Folder and OAB Folder in CAS Folder.
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Author Comment

by:Marmar18
Comment Utility
how can i check that?
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Author Comment

by:Marmar18
Comment Utility
what about this RPC error in the test above? i guess if i solved , i will b able to work wz OAB fine

How can i fix it?
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Expert Comment

by:AshwinRaj111
Comment Utility

On the C Drive.

C -> Program Files -> Microsoft -> Exchange Server -> ExchangeOAB Folder.

In this Folder there would be a Sub Folder with some Random GUID Value.
Open that Folder and Check if there are LZX Files.
Check the Date Modified and see when was it last Modified.
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Expert Comment

by:AshwinRaj111
Comment Utility

Yes right. Once we are able to fix the error with the Download OAB then it means that we are able to Download the OAB to Outlook Clients.
That should fix the problem.
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Author Comment

by:Marmar18
Comment Utility
I checked the LZX files , i have 4 subfolders with Guid , 1- last modified on 21/11 , 2- last modified 3/5 , the oth 2 subfolders modified 2/12 but only one of them contain OAB file
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Expert Comment

by:AshwinRaj111
Comment Utility

Now Check this Location.

C -> Program Files -> Microsoft -> Exchange Server -> CAS -> OAB Folder.

See if the latest LZX files are there.
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Author Comment

by:Marmar18
Comment Utility
Yes , they are there & updated
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Expert Comment

by:AshwinRaj111
Comment Utility

Try Creating a new Offline Address Book and point the same on the Database.
Also Update the new OAB.

Check if a new Folder has come on ExchangeOAB folder with todays LZX Files.
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Author Comment

by:Marmar18
Comment Utility
i have created a new OAB , the folder shown only on ExchangeOAB but not on the clinet Access.
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Expert Comment

by:AshwinRaj111
Comment Utility

Ok restart the Microsoft Exchange File Distribution Service.

And check in the CAS.
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Author Comment

by:Marmar18
Comment Utility
i did but no change
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Expert Comment

by:AshwinRaj111
Comment Utility

Ok but do you have the new LZX files in the CAS Folder.
We should get having those files in the OAB Folder, in CAS.
Only then the Outlook Clients would be able to download the Address Book.
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Author Comment

by:Marmar18
Comment Utility
i only have the old folders in CAS no new folder has been created & the old subfolder contain LZX files wz today date & time

how can i get the new folder in CAS OAB folder?
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Expert Comment

by:AshwinRaj111
Comment Utility

You will have to restart the Microsoft Exchange File Distribution Service.
Also restart the Background Intelligent Transfer Service.
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Author Comment

by:Marmar18
Comment Utility
i did, the folder is created now & the files exisit, but still same problem !
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Expert Comment

by:AshwinRaj111
Comment Utility

It has to be a problem with the Auto Discover then.
Check with an Outlook 2003 Client and see if you are able to download the OAB.

Also run the Test Configurartion from your Outlook Client and Post the result.
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Author Comment

by:Marmar18
Comment Utility
when i test the outlook web services the auto discover working fine , & outlook working ok, only this RPC error

please check my log at the begining of this post, the rest of tests pass ok

& what test u want me to run from my outlook client?
 as u know im old user so im working fine but can't find the new user in my outlook gal & by the way to let a new user work on outlook , i have used an old mail box for an ex-user i edit the alias & the new email generated & the new user was able to use outlook wz his email adddress but we staill unable to find him in GAL , i hope i didn't lose u in my explanation
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Expert Comment

by:AshwinRaj111
Comment Utility

That was a long one. Heee....

On the Client Machine where you have Outlook 2007 try the following.
On the system Tray you will find the Outlook Icon.

Press the Control Key on the Key Board.
Then right click on the Outlook Icon and Choose the Option Test Email Auto Configuration.

On the new windows the opens up uncheck the options
Use Guessmart
Secure Guessmart Authentication.
Type in your Email Address and then press Test Button.

Click on the Log Tab.
Copy and Past the Output here.
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Author Comment

by:Marmar18
Comment Utility

   
 
 
   
I have attached both autodiscover test in the exchange autodiscover remote connectivity & the outlook test

hope this lead us to somthing, i can see error in autodiscover but have no idea how to solve it , it's pointing to the external URL not the internal 1


 Connectivity Test Successful
 
 
Test Details  
 

 
 ExRCA is attempting to test Autodiscover for marwa.galal@egytrav.com.
  Autodiscover was tested successfully.
   Test Steps
   Attempting each method of contacting the Autodiscover service.
  The Autodiscover service was tested successfully.
   Test Steps
   Attempting to test potential Autodiscover URL https://egytrav.com/AutoDiscover/AutoDiscover.xml
  Testing of this potential Autodiscover URL failed.
   Test Steps
   Attempting to resolve the host name egytrav.com in DNS.
  The host name resolved successfully.
   Additional Details
  IP addresses returned: 205.178.152.153
 
 Testing TCP port 443 on host egytrav.com to ensure it's listening and open.
  The specified port is either blocked, not listening, or not producing the expected response.
   Tell me more about this issue and how to resolve it
   Additional Details
  A network error occurred while communicating with the remote host.
Exception details:
Message: No connection could be made because the target machine actively refused it 205.178.152.153:443
Type: System.Net.Sockets.SocketException
Stack trace:
at System.Net.Sockets.TcpClient.Connect(String hostname, Int32 port)
at Microsoft.Exchange.Tools.ExRca.Tests.TcpPortTest.PerformTestReally()
 
 
 
 
 Attempting to test potential Autodiscover URL https://autodiscover.egytrav.com/AutoDiscover/AutoDiscover.xml
  Testing of the Autodiscover URL was successful.
   Test Steps
   Attempting to resolve the host name autodiscover.egytrav.com in DNS.
  The host name resolved successfully.
   Additional Details
  IP addresses returned: 81.10.14.108
 
 Testing TCP port 443 on host autodiscover.egytrav.com to ensure it's listening and open.
  The port was opened successfully.
 Testing the SSL certificate to make sure it's valid.
  The certificate passed all validation requirements.
   Test Steps
   Validating the certificate name.
  The certificate name was validated successfully.
   Additional Details
  Host name autodiscover.egytrav.com was found in the Certificate Subject Alternative Name entry.
 
 Testing the certificate date to confirm the certificate is valid.
  Date validation passed. The certificate hasn't expired.
   Additional Details
  The certificate is valid. NotBefore = 5/27/2010 11:33:40 AM, NotAfter = 5/27/2011 11:53:40 AM
 
 
 
 Checking the IIS configuration for client certificate authentication.
  Client certificate authentication wasn't detected.
   Additional Details
  Accept/Require Client Certificates isn't configured.
 
 Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
  ExRCA successfully retrieved Autodiscover settings by sending an Autodiscover POST.
   Test Steps
   ExRCA is attempting to retrieve an XML Autodiscover response from URL https://autodiscover.egytrav.com/AutoDiscover/AutoDiscover.xml for user marwa.galal@egytrav.com.
  The Autodiscover XML response was successfully retrieved.
   Additional Details
  Autodiscover Account Settings
XML response:
<?xml version="1.0"?>
<Autodiscover xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Marwa Galal - Egytrav</DisplayName>
<LegacyDN>/o=new egytrav/ou=First Administrative Group/cn=Recipients/cn=mgalal</LegacyDN>
<DeploymentId>9c7c35c0-9b48-49c2-8bd4-d2ec50555532</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>Exchange2010.Egytrav.local</Server>
<ServerDN>/o=new egytrav/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCHANGE2010</ServerDN>
<ServerVersion>7380827F</ServerVersion>
<MdbDN>/o=new egytrav/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCHANGE2010/cn=Microsoft Private MDB</MdbDN>
<ASUrl>https://exchange.egytrav.com/ews/exchange.asmx</ASUrl>
<OOFUrl>https://exchange.egytrav.com/ews/exchange.asmx</OOFUrl>
<UMUrl>https://exchange.egytrav.com/ews/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<PublicFolderServer>Exchange2010.Egytrav.local</PublicFolderServer>
<AD>Exchange2010.Egytrav.local</AD>
<EwsUrl>https://exchange.egytrav.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://exchange2010.egytrav.local/ecp</EcpUrl>
<EcpUrl-um>?p=customize/voicemail.aspx&amp;exsvurl=1</EcpUrl-um>
<EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;</EcpUrl-mt>
<EcpUrl-sms>?p=sms/textmessaging.slab&amp;exsvurl=1</EcpUrl-sms>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>exchange.egytrav.com</Server>
<ASUrl>https://exchange.egytrav.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://exchange.egytrav.com/EWS/Exchange.asmx</OOFUrl>
<UMUrl>https://exchange.egytrav.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Ntlm</AuthPackage>
<EwsUrl>https://exchange.egytrav.com/EWS/Exchange.asmx</EwsUrl>
<EcpUrl>https://exchange.egytrav.com/ecp</EcpUrl>
<EcpUrl-um>?p=customize/voicemail.aspx&amp;exsvurl=1</EcpUrl-um>
<EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;</EcpUrl-mt>
<EcpUrl-sms>?p=sms/textmessaging.slab&amp;exsvurl=1</EcpUrl-sms>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<Internal>
<OWAUrl AuthenticationMethod="Basic, Fba">https://exchange2010.egytrav.local/owa/</OWAUrl>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://exchange.egytrav.com/ews/exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba">https://exchange.egytrav.com/owa/</OWAUrl>
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://exchange.egytrav.com/EWS/Exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>
 
 
 
 
 
 
 
 
 
 

 
 
   



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outlook-autodiscover.bmp
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Expert Comment

by:AshwinRaj111
Comment Utility
Try to follow this Link.

http://support.microsoft.com/kb/940726
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Author Comment

by:Marmar18
Comment Utility
that is totally different story!!
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Author Comment

by:Marmar18
Comment Utility
is autodiscover should be done to my email domain or my internal domain or both?

i have mydomain.local as my internal domain
mydomain.com is my external domain & it has the autodiscovered record & outlook anywhere & web exchange from outside organization working fine .

when i test outlook autoconfiguration from my workstation at the office i get error in autodiscover , so is it mydomain.local autodiscover or my mydomain.com autodiscover ?
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Author Comment

by:Marmar18
Comment Utility
is there an update regarding .net that affect OOA , OAB & free-busy information?

coz i guess this is what happened to me but i have no idea what to do, shall i simply uninstall the update?

it has been installed on 1/11/2010

plz help
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Expert Comment

by:AshwinRaj111
Comment Utility

I don't think that the Update could have caused this.
Looks like the Auto Discover is the one causing problem.

Try the following on one of the Internal Work Stations.
Add the following Entry on the Host File on the Work Station.
mydomain.local  IP Address (Of CAS Server)

Then do ipconfig /flushdns and ipconfig /registerdns
Do another Test Auto Configuration and see if are still getting the same error message.
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Author Comment

by:Marmar18
Comment Utility
Hi,

I have done the above steps but nothing new , still same error

how this will be related to host file if we were working fine for the past 8 months?

plus i already saw a post on expert-exchange for someone said there is update related to .net which affect these 3 items ( OOA , OAB , free/busy information ) but i lost the post & im unable to get it back!

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Author Comment

by:Marmar18
Comment Utility
Hi again

I have used the commandlet: Set-ClientAccessServer -Identity myserver -AutoDiscoverServiceInternalUri “https://myserver.mydomain.local/autodiscover/autodiscover.xml”

& im now able to download OAB & OOF is working fine , also test outlook auto configuration pass successfully , but i still got this RPC error when i test outlook webservices & still new users not shown in my GAL via outlook but working fine in OWA GAL

any idea?
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Author Comment

by:Marmar18
Comment Utility
Hi,

this is the only error i got now any other test pass fine

any help?

[PS] C:\Windows\system32>test-outlookwebservices


RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1019
Type       : Information
Message    : A valid Autodiscover service connection point was found. The Autodiscover URL on this object is https://ex
             change2010.egytrav.local/autodiscover/autodiscover.xml.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1006
Type       : Information
Message    : Contacted the Autodiscover service at https://exchange2010.egytrav.local/autodiscover/autodiscover.xml.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1016
Type       : Information
Message    : [EXCH] The AS is configured for this user in the AutoDiscover response received from https://exchange2010.
             egytrav.local/autodiscover/autodiscover.xml.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1015
Type       : Information
Message    : [EXCH] The OAB is configured for this user in the AutoDiscover response received from https://exchange2010
             .egytrav.local/autodiscover/autodiscover.xml.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1014
Type       : Information
Message    : [EXCH] The UM is configured for this user in the AutoDiscover response received from https://exchange2010.
             egytrav.local/autodiscover/autodiscover.xml.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1016
Type       : Information
Message    : [EXPR] The AS is configured for this user in the AutoDiscover response received from https://exchange2010.
             egytrav.local/autodiscover/autodiscover.xml.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1015
Type       : Information
Message    : [EXPR] The OAB is configured for this user in the AutoDiscover response received from https://exchange2010
             .egytrav.local/autodiscover/autodiscover.xml.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1014
Type       : Information
Message    : [EXPR] The UM is configured for this user in the AutoDiscover response received from https://exchange2010.
             egytrav.local/autodiscover/autodiscover.xml.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1022
Type       : Success
Message    : Autodiscover was tested successfully.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1024
Type       : Success
Message    : [EXCH] Successfully contacted the AS service at https://exchange2010.egytrav.local/EWS/Exchange.asmx. The
             elapsed time was 82 milliseconds.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1026
Type       : Success
Message    : [EXCH] Successfully contacted the UM service at https://exchange2010.egytrav.local/EWS/Exchange.asmx. The
             elapsed time was 47 milliseconds.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1024
Type       : Success
Message    : [EXPR] Successfully contacted the AS service at https://exchange.egytrav.com/EWS/Exchange.asmx. The elapse
             d time was 220 milliseconds.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1026
Type       : Success
Message    : [EXPR] Successfully contacted the UM service at https://exchange.egytrav.com/EWS/Exchange.asmx. The elapse
             d time was 24 milliseconds.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1124
Type       : Success
Message    : [Server] Successfully contacted the AS service at https://exchange2010.egytrav.local/ews/exchange.asmx. Th
             e elapsed time was 49 milliseconds.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1126
Type       : Success
Message    : [Server] Successfully contacted the UM service at https://exchange2010.egytrav.local/ews/exchange.asmx. Th
             e elapsed time was 26 milliseconds.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1013
Type       : Error
Message    : When contacting https://exchange.egytrav.com/rpc received the error The remote server returned an error: (
             503) Server Unavailable.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1029
Type       : Error
Message    : [EXPR] Error contacting the RPC/HTTP service at https://exchange.egytrav.com/rpc. Elapsed time was 18 mill
             iseconds.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1113
Type       : Error
Message    : When contacting https://exchange2010.egytrav.local/rpc received the error The remote server returned an er
             ror: (503) Server Unavailable.

RunspaceId : 9e6b57e6-b5c2-4d87-84e0-79b7f0e7aa42
Id         : 1129
Type       : Error
Message    : [EXPR] Error contacting the RPC/HTTP service at https://exchange2010.egytrav.local/rpc. Elapsed time was 2
             0 milliseconds.



[PS] C:\Windows\system32>
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Expert Comment

by:AshwinRaj111
Comment Utility


Nice,
When you download the Offline Address Book in the Outlook Client, does it throw up any error message.
0
 
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Author Comment

by:Marmar18
Comment Utility
no,

it download without any error but no update as well

i can c the tast contact the server , then start download then finish
0
 
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Expert Comment

by:AshwinRaj111
Comment Utility

Ok cool.

On the Exchange Server, try updating the Offline Address Book.

Then restart the Microsoft Exchange System Attendant Service and Microsoft Exchange File Distribution Service.
Then download the Offline Address Book again on the Outlook and see for the new users.
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Author Comment

by:Marmar18
Comment Utility
i got same error when i used this cmd :

Test-OutlookWebServices -Identity: administrator@egytrav.com

the RPC error

seem i have problem with availability service

how can i troubleshoot it?
0
 
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Author Comment

by:Marmar18
Comment Utility
what if i uninstall the RPC/Http & then reinstall it again , will that affect anysettings?

do i have to reconfigure things again? will it affect my users?
0
 
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Expert Comment

by:AshwinRaj111
Comment Utility
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Expert Comment

by:AshwinRaj111
Comment Utility
Any Update on this.

Are the New Users now showing in the GAL for Outlook in Cache Mode.
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Author Comment

by:Marmar18
Comment Utility
no, nothing change!!


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by:Marmar18
Comment Utility
plus it got nothing to do with cach mode or non cach mode in both cases new users only shown in all contacts & in OWA GAL !!
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Author Comment

by:Marmar18
Comment Utility
Hi,

I have this errors in my Application event log when i try to update the OAB

Log Name:      Application
Source:        MSExchangeSA
Date:          12/12/2010 11:41:51 AM
Event ID:      9413
Task Category: (13)
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Exchange2010.Egytrav.local
Description:
OABGen cannot find group metrics information for group '/o=new egytrav/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCHANGE2010/cn=Microsoft System Attendant'. This is normal if the group metrics information of this group has not been generated yet.
==================================================================================
Log Name:      Application
Source:        MSExchangeSA
Date:          12/12/2010 11:41:51 AM
Event ID:      9413
Task Category: (13)
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Exchange2010.Egytrav.local
Description:
OABGen cannot find group metrics information for group '/o=new egytrav/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCHANGE2010/cn=Microsoft Public MDB'. This is normal if the group metrics information of this group has not been generated yet.
==================================================================================
Log Name:      Application
Source:        MSExchangeSA
Date:          12/12/2010 11:41:58 AM
Event ID:      9320
Task Category: (13)
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Exchange2010.Egytrav.local
Description:
OABGen could not generate full details for some entries in the offline address list for address list '\All Contacts'.  To see which entries are affected, set event logging for the offline address list generator to at least medium.
==================================================================================
Log Name:      Application
Source:        MSExchangeSA
Date:          12/12/2010 11:42:11 AM
Event ID:      9320
Task Category: (13)
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Exchange2010.Egytrav.local
Description:
OABGen could not generate full details for some entries in the offline address list for address list '\Global Address List'.  To see which entries are affected, set event logging for the offline address list generator to at least medium.
===============================================================================

anyone can help?
0
 
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Author Comment

by:Marmar18
Comment Utility
Hi Again,

I have turned the logging to high level & i got this error message in application event log

 

Log Name:      Application
Source:        MSExchangeSA
Date:          12/12/2010 4:17:58 PM
Event ID:      9359
Task Category: (13)
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Exchange2010.Egytrav.local
Description:
OALGen truncated or dropped properties for entry 'Ahmed Yousef -Egytrav' in address list '\All Contacts' because they exceeded the configured size limits for the version 4 offline address list.  The affected MAPI ids are:  8008.
- \Default Offline Address List

this is repeated for every user have a mailbox

what is wrong?

 

0
 
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Expert Comment

by:AshwinRaj111
Comment Utility

Looks like there are stable entries on the Offline Address Book.
Try deleting the Offline Address Book and create a new One.
0
 
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Author Comment

by:Marmar18
Comment Utility
i didn't delete the address book but i have created a new one & assigned that database to use it , i have update this new OAB & i found no error in the application log, i have downloaded the OAB from outlook wz no errors , but still the new users is not shown in outlook GAL, i have added the all contacts to the New OAB & updated & still same same....:(

0
 
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Expert Comment

by:AshwinRaj111
Comment Utility

The new User that you are referring to, is it a uer with a Mailbox.

Try Creating a test user with Mailbox.
Update the Offline Address Book.

Restart the Microsoft Exchange File Distribution Service, Microsoft Exchange Address Book Service and Microsoft Exchange System Attendant Service.
Check from the Outlook and OWA.
See if you are able to see this Test User Mailbox that we have created.
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Author Comment

by:Marmar18
Comment Utility
Hi Ashwinraj111,

i have tried the steps exactly as u advised the user was shown from OWA but not from outlook , if i want to display it from outlook i have to use all contacts not GAL, :(
0
 
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Expert Comment

by:AshwinRaj111
Comment Utility

I see,

Could you paste a Screen Shot of how the user in Visible from Outlook.
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by:Marmar18
Comment Utility
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Expert Comment

by:AshwinRaj111
Comment Utility

Ok from the Screen Shots that you have attached, we see that Test.User is shown from OWA.

But when we check the same from Outlook you don't see Test.User.

First can you check Outlook in Online Mode.
See if we are able to see the Test.User

If we are able to see Test.User in Online Mode then put Outlook in Cache Mode.
Then Download the Offline Address Book again.
See if you are able to see the Test.User there.
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Author Comment

by:Marmar18
Comment Utility
this problem is not affected by cache mode or non cache mode & i already downloaded the OAB before i took this shots



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Expert Comment

by:AshwinRaj111
Comment Utility

Hmmm that is very Strange.

If the Test.User is visible in OWA then we should be able to see the same test.user in Outlook in Online Mode.
The reason being OWA and Outlook in Online Mode gets the information directly from GAL.

But when it comes to Outlook in Cache Mode, it uses Offline Address Book.
Here the OAB is downloaded to the Outlook and we would be able to see the User.

So if the Test.User is seen in OWA then it should be seen in Outlook when in Online Mode as both uses the same GAL.

This Outlook Machine i a domain joined machine right. :)

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Author Comment

by:Marmar18
Comment Utility
yes of course , u gotta be kidding asking this q...:) but i gave u excuse coz this is seem not logic but this happen from all machines it's not a machine related issue & this coz a user like test.user to be unable to use outlook to retrive his emails as setting up his profile will give error message saying (the name cannot be matched to a name in the address list ) but u have to know when u use all contacts or all users in outlook u can c this test.user guy!!!!!

bezaaaaaaaaaaaaaar...i know
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Expert Comment

by:AshwinRaj111
Comment Utility

Very strange indeed.

The user shows up in GAL from Outlook Web Access but not from Outlook.
Also when you try to configure the Outlook Profile for this user you get the above mentioned error message.

Give me some time.
Will get back to you on this.
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Author Comment

by:Marmar18
Comment Utility
thx,

I appreciates your effort ..:)
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Expert Comment

by:AshwinRaj111
Comment Utility

No problem at all.

Please do me a Favor.
Attach a Screen Shot from Outlook for Test User.

I believe this is what we are seeing.
When we look under Global Address List.
The Test.User is not shown.

But in the All Users List, it is showing.
Is that right.

If so please attach the screen shot for the same.
Want to Look at the Icon next to Test.User to see what kind of object it is.
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Author Comment

by:Marmar18
Comment Utility
Im not so sure what screen shot u need but test.user can be shown in all users & all contacts so im attached a 2 screen shots listing test.user one by all users & one by all contacts

all-contacts.JPG
all-users.JPG
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Author Comment

by:Marmar18
Comment Utility
Hi Again, plz note that , I have turned the logging to high level & i got this error message in application event log

 

Log Name:      Application
Source:        MSExchangeSA
Date:          12/12/2010 4:17:58 PM
Event ID:      9359
Task Category: (13)
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Exchange2010.Egytrav.local
Description:
OALGen truncated or dropped properties for entry 'Ahmed Yousef -Egytrav' in address list '\All Contacts' because they exceeded the configured size limits for the version 4 offline address list.  The affected MAPI ids are:  8008.
- \Default Offline Address List

this is repeated for every user have a mailbox

i thought it's a certificates issue so i checked all users & deleted all unnecessary certificates  but still same error

did this lead us somewhere?

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Expert Comment

by:AshwinRaj111
Comment Utility

Thanks for the Screen Shots.
This gives me a better picture.

So what we are seeing is that many Users are missing from the Global Address List on Outlook.
But then they are visible under All Users and All Contacts.

And this works fine in OWA.
Is that right.
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Author Comment

by:Marmar18
Comment Utility
yes absloutely right , this happen let us say at the start of last month since this any new user face this problem so for critical new user i enable a disables old mailbox & rename the aliac wz the new user name & it works at this point the user is listed & can be easily use outlook otherwise my new users use only OWA...
0
 
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Expert Comment

by:AshwinRaj111
Comment Utility

Man... This looks like Serious Stuff.

Ideally the Event ID is just a warning which we can ignore.
http://blogs.msdn.com/b/dgoldman/archive/2009/12/01/please-read-events-9320-and-9359-on-new-installation-of-exchange-2010.aspx

This is a Blog from DGoldMan who is a Microsoft Exchange Engineer and the highest point of contact when it comes to Offline Address Book Issues.

But then in your case it is more than a warning message. Have the a look at the following thread.
http://social.technet.microsoft.com/Forums/en/exchange2010/thread/6a5cebd7-4c64-4a00-98d8-f635c26c6c3e

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Expert Comment

by:AshwinRaj111
Comment Utility

You would be needing the OABValidate.exe Tool to get a list of Deleted HomeMTA Attributes.

We would not be able to manually check the same from ADSIEDIT.

And unfortunately the Tool can be obtained only from Microsoft and not from any other links to download as it would be against the Microsoft Policies. :(
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Author Comment

by:Marmar18
Comment Utility
Yes, i can see that at the link you posted ...:( i don't know what to do now im already following up the case wz a Microsoft Guy & he didn't help so far .

by the way im a female...:)
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Expert Comment

by:AshwinRaj111
Comment Utility
Hmmm that is sad.

Sorry i did not know that you are a Female. :)
Could you give me the Case Number for the Support Case that you have opened.
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Author Comment

by:Marmar18
Comment Utility
it's not a case number it's just threat on the social microsoft support site, & he was the one who directed me to this OALGen error but i got no reply from him since 2 days so im searching for alternative utility like OABinteg.exe & waiting for his answer regarding the solution of this problem , i wish i could know what caused this to avoide in futrure!!
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Expert Comment

by:AshwinRaj111
Comment Utility

I am not very sure if the OABinteg would work with Exchange 2010.

http://www.msexchange.org/articles/Offline-Address-Book-Integrity-OABInteg-Utility-Explained.html


The above link would give you the steps to run the OABinteg Tool.
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Expert Comment

by:AshwinRaj111
Comment Utility
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Expert Comment

by:AshwinRaj111
Comment Utility

Hey i have checked it out.

You can run the OABINTEG.exe File on Exchange 2010 Server.
No Issues.

After running this tool it should show all the users for whom the HomeMTA attributes that are pointed wrongly.
Once you clear them the issue should be resolved.
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Author Comment

by:Marmar18
Comment Utility
thx ash,

i will updates you when i have somthing new. wish me luck

im gonna need a lot of it..:)
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Expert Comment

by:AshwinRaj111
Comment Utility
Ha ha....

All the Best....
Take Care....
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Author Comment

by:Marmar18
Comment Utility
i have run all the test of oabinteg but i got no errors & im unable to find any road to go throught to solve this strange problem!!!!!!
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Expert Comment

by:AshwinRaj111
Comment Utility

Do you still have the same problem?
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Author Comment

by:Marmar18
Comment Utility
only today i almost solve it, some update change the attrbuites in active directory , if i used an old active directory user account as template the new user created using this template work fine , so what im gonna do is to compare the attrbuites in both new & old accounts to know where is the change. but at least now i can let a new user use outlook & shown in outlook GAL.
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Marmar18 earned 0 total points
Comment Utility
My Final Update

The attrbuite in question is ShowInAddressBook  there is a missing address list when i added it the user become visible in Outlook GAL & able to connect to outlook but i have no idea how to fix it globally so far i have to edit it manually for each new user, is there any idea how to do so?
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by:AshwinRaj111
Comment Utility
Yes you need to use a Tool called ADMODIFY.

Using this Tool you can select all the Users that is having problem and then make the change in one shot.
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Author Comment

by:Marmar18
Comment Utility
i don't have users facing this problem now , what i need is when i create new user it created using the correct active directory attribute...is that possible? or do i have to modify it manually for each new user i create?

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Expert Comment

by:AshwinRaj111
Comment Utility

Well if that is the case then i persume that there has been some sort of Address List Seggregation of some sort in your Environment.

So we would have to add this attribute manually unfortunately.

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Author Closing Comment

by:Marmar18
Comment Utility
i will have change the active directory records maually for every new user..
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