Solved

Outlook 2011 is not downloading all messages

Posted on 2010-11-29
13
3,637 Views
Last Modified: 2012-05-10
Outlook for mac is not downloading all messages from the exchange server. It also says that it is downloading 1 of 20 and does this all the time when the user connects. any suggestions or other people having the same issue?
0
Comment
Question by:nahhtech
13 Comments
 

Expert Comment

by:mikovacic_ikon
ID: 34230573
Have you checked for view filters?

Click View > Arange By > Custom > Filter

Make sure the filters are off.

Let me know if this helps.
0
 

Author Comment

by:nahhtech
ID: 34230631
the other issue is that it keeps saying that the messages are downloading. It shouldn't take that long. I checked the filter and its not on. even reset the settings.
downloading.png
0
 

Expert Comment

by:mikovacic_ikon
ID: 34230754
Look for the Inbox repair tool and try that, im not sure where you would find it in your system, but it should be called SCANOST.EXE

Let me know if that helps.
0
Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

 

Author Comment

by:nahhtech
ID: 34230772
Oh forgot to mention that this is for Outlook 2011 for mac.
0
 
LVL 2

Expert Comment

by:matperk
ID: 34512722
I'm also experiencing this on a number of computers.  Can't find a rhyme or reason why.  Exchange 2010 to Outlook 2011. I've also had a number of my users report that they have an issue like this in Entourage too.  Can't confirm that at this point.
0
 

Author Comment

by:nahhtech
ID: 34512997
It seems to be a issue with 2011. No issues with entourage but we have re moved it from some of the computers.
0
 

Author Comment

by:nahhtech
ID: 34852923
Should we keep this open and see what happens?
0
 

Accepted Solution

by:
nahhtech earned 0 total points
ID: 34907525
The issue with not being able to download all the emails is because you may have old emails that are larger then 10mb. If they are, exchange will not download the messages.

Remove all messages that are larger then 10mb and all messages should download fine. Once we removed older messages that were large, exchange and outlook 2011 were able to download all messages,

0
 

Author Closing Comment

by:nahhtech
ID: 34941309
Please close this. The issue is that Outlook 2011 for mac will not allow messages that are more then 10mb to sync with exchange.
0
 
LVL 1

Expert Comment

by:Compushare
ID: 35167596
Is there any kind of "official" statement from Microsoft about this? I have a client with the same issue, and they won't accept the 10 MB limit. Something official might convince them.
0
 

Author Comment

by:nahhtech
ID: 35207212
you can read some of the discussion forms to see what they say, i have not heard anything. The best way to explain it is this: Outlook for mac uses http for its protocol, it does not use IMAP or MAPI. In outlook for PC, it uses the MAPI protocol and does not use HTTP. it seems like the http can only take a certain amount of data and the limit is 10mb. the mailbox cannot handle attachments larger then 10 either.
0
 

Expert Comment

by:kwood_cmorri
ID: 35336718
now we are having the same problem with outlook 2011 but I am seeing that my outlook 2011 has some emails that are 30mb so mine seems to be working fine with the 10mb limit but we do have others on campus that are using outlook and it is stuck in the downloading 1 of 6
0
 

Expert Comment

by:Links_Technology
ID: 35803936
Mail limits do not have anything to do with OPs issue.  You can try to right click the inbox and empty cache to rebuild, but the problem will likely persist.  I am running into the same problem.   Exhange 2007 - pushing mail into Outlook 2011 for Mac,  just sits and says something like "pdating inbox 1/10".  It will complete but nothing updated, filtering is not the cause.  MS does not have any relevant fixes yet.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
In-place Upgrading Dirsync to Azure AD Connect
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question