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win7 64bit remote desktop over VPN issues

I have a vpn set up for one branch to another where there is one user in the branch office who vpns into the main office. The vpn was working fine but his pc has now changed to a Win7 64bit pc. Remote desktop to the main office has stopped working all of a sudden on this new pc. It was working fine for a few days and now does not anymore.

I can ping the ip of the main office from the branch and viceversa but no rdp. None of the settings have changed. Our network engineer has confirmed that the VPN tunnel is fine and passing data. The main office pc can be rdp'd from any pc in the main office including a win 7 64-bit pc so I dont think its 64-bit related.

I have shut down all firewalls and and removed the antivirus from the pc but still cannot rdp.

Any thoughts?

Hi, You said there is one user in the branch office and you have tested RDP in main office by connecting from another main office PC. Have you tried to RDP the Main office PC from another branch office system other than the effected one ? You have also confirmed you can ping the main office system from the effected branch office system using the same hostname or IP address the 64bit 7 pc is trying to RDP to?

Gavin Tech

ASKER

still not resolved and our network specialist is trying to figure out as he is the one who set up.
I waiting for the case to close on my end before i close here.

ASKER CERTIFIED SOLUTION

Gavin Tech

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Gavin Tech

ASKER

rebuilt the remote pc and its workin fine now