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Outlook printing the header and not the body on HTML emails

Posted on 2010-11-29
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Last Modified: 2012-05-10
I have one user who's Outlook is printing the header and not the body in HTML emails.  I re-created his profile and tried resetting IE advanced settings to default.. I've fixed this some time ago but it's been awhile.
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Question by:gopher_49
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Expert Comment

by:Steve M
ID: 34232109
I have seen this issue before a number of years ago, here was the solution at that time:

find the file called "OUTLPRNT" and rename it to OUTLPRNT.OLD (it may be a hidden/ system
file so you'll have to adjust your search to find hidden files as well).

Restart Outlook and try to print.  

Hopefully this helps.

-Steve
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Author Comment

by:gopher_49
ID: 34232131
I tried that and it didn't work.  I'll try it again though.  
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LVL 5

Expert Comment

by:Steve M
ID: 34232306
I did a couple searches - I found these options...

1

re-register the ole32.dll
type the following into the run:  regsvr32 c:\windows\system32\ole32.dll

2

also try running the command regsvr32 inetcomm.dll to see if this resolves the issue.

3

The problem could also be that the wrong encoding setting is selected in Outlook (auto-selected by default). This is fixed by switching to appropriate encoding in View -> Encoding (Outlook 2003) -- typically "Western European (Windows)"
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Author Comment

by:gopher_49
ID: 34233467
I tried everything and no go..  The body is still missing... Now, I'm able to see a .jpg signature that's in the body of the email but I do not see the actual text in the body of the email.
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Author Comment

by:gopher_49
ID: 34233567
ok..  I was giving bad information.  Only emails from a specifc user will not print.  Everything prints but the body from one specific user.  This user has a signature in their email but that's the only thing that's different.  What else should I check for?  The character encoding?
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Accepted Solution

by:
gopher_49 earned 0 total points
ID: 34439730
This ended up being a issue with our terminal server Elusiva universal printer driver.
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Author Comment

by:gopher_49
ID: 34439737
it seems that I have to reinstall the driver every few weeks.  Elusiva is working on the problem.
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Author Closing Comment

by:gopher_49
ID: 34459811
reinstalling the universal printer driver fixed it
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