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Outlook calendar appointment invites- showing up in calendar before responded - how?

Posted on 2010-11-29
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Last Modified: 2012-05-10
Hi,

A PA in a company I support has just called me saying that when she used to invite her boss for mettings or he would get external invites,regardless as to whether or not her Boss had accepted or not, the appointments used to show up in her Boss' calendar with an indication that an appointment may be at that time (I'm not sure what the visual difference was but she said a kind of cross).

I was not aware this occured. I thought it did not show until it had either been accpted, or tentive acceptance.
Problem is she has now reported this as a problem as it is no longer occuring.

So I'm trying to establsih the fact (Therefore does such a feature exist where as soon as you are invited it puts it into your diary even when you have not responded). Maybe there is a mis-interpretation of feature and while something was occuring which appeared to do this it was the result of something else.

What has happened recenlty is that the Boss has got a new PC. Old one was XP new on Windows 7 but still attached to the domain and still uses the same user accout.

What is this feature and why would it stop working?

All input appreciated.
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Question by:afflik1923
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LVL 15

Accepted Solution

by:
David L. Hansen earned 500 total points
ID: 34231189
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Author Comment

by:afflik1923
ID: 34231927
OK that answer suggests running
"Run /cleanreminders"


But does not give any details i can see. Just to confirm do I run this on the boss' PC and is there any other side effects? (e.g. will all his current calendar alerts be cleared)

Do I just run this from a command line prompt and do I need to be in a particular folder?

He's quite a fussy particular boss so I need to make sure I get it all right before trying anything that upsets other areas.
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LVL 15

Assisted Solution

by:David L. Hansen
David L. Hansen earned 500 total points
ID: 34232082
See:
http://www.outlook-tips.net/howto/commandlines.htm

cleanreminders will regenerate all valid reminders after clearing them.  You should not lose any data...If I were you, I'd still run it on another machine just to test the solution in your unique network before doing it on the boss' machine.  I think you'll have no troubles though.
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Author Comment

by:afflik1923
ID: 34235322
OK, just to finally clarify.
so I would need to start Oulook as

Outook /cleanreminders

Also, I just tried it on my PC and it all seemed OK. When yo usay I should try it on another PC first. Do you mean I should log into another PC on the network with the bosses account? or do you mean I should try it on another PC to ge familar with the command?

Overall from what you say, it would seem there is very little risk right?
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LVL 15

Expert Comment

by:David L. Hansen
ID: 34235368
Yes, not much risk.  However, running it a couple times on a non-boss machine to check for anything unexpected just seems wise.
0
 

Author Comment

by:afflik1923
ID: 34244437
Well I've tried it. Nothing particular seems to happen other then OUtlook start.
I will wait and see what the PA says. Thanks for input so far.
0
 
LVL 15

Expert Comment

by:David L. Hansen
ID: 34248974
You may want to try the "cleanfreebusy" command (run it just like you did with the cleanreminders command).  Can't promise anything but it might get you closer.
0
 

Author Comment

by:afflik1923
ID: 34255991
OK I've not run your latest command, but the boss has just contacted me to say his iphone calendar is not synchronising.

Where should I be looking to start this investigation.

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Author Closing Comment

by:afflik1923
ID: 34257944
Seemed to do the trick. All seems well now. Many thanks
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