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can't install PDF printer.  spoolsv.exe always at 50% utilization

Posted on 2010-11-29
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Last Modified: 2012-05-10
I have tried installing a PDF printer (CutePDF and Bullzip PDF) on a Windows XP Pro SP3 machine.  With each software program, installation hangs and spoolsv.exe is always at 50% cpu utilization.  I have to end the spoolsv.exe process and cancel the installation.  All other printers, network and usb, run fine.  I have tried running cleanspl to remove all print drivers and print monitors to start from scratch but nothing ever works.   I can always reinstall USB and network printers after running cleanspl.exe, but when I go to install the PDF printer it does the same thing.  I have tried deleting the c:\windows\system32\spool\printers folder contents as well.  I am out of ideas aside from reinstalling Windows XP.  All other XP machines on the network run fine with network printers and CutePDF installed, so I am baffled.
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Question by:Steve Bantz
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9 Comments
 
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 34232821
Just make sure that the computer is clean of any virus infection.

Try running HitManPro

32bit
http://dl.surfright.nl/HitmanPro35.exe
http://download.cnet.com/Hitman-Pro-3/3000-2239_4-10895604.html

64bit
http://dl.surfright.nl/HitmanPro35_x64.exe

I hope that would help

Sudeep
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LVL 7

Expert Comment

by:shahzamm
ID: 34238147
try cleaning all printers following http://support.microsoft.com/kb/324757
first install pdf printer then install other printers
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LVL 3

Expert Comment

by:caballo_oscuro
ID: 34255981
Quite often when a program has had trouble installing there is a number of files left in the temporary installation directory, these need to be removed before reinstalling or you will keep on failing.
top of my head the path should be C:\Documents and Settings\All Users\Application Data\program name

delete this folder before trying to reinstall.
if you can't see the all users setting  then change your settings in tools\folderoptions\view
once you clean the folder out reboot then reinstall the particular problem. Personally i always use adobe acrobat proffessional for pdf printing and i am wondering if you have adobe acrobat reader which may be causing a problem with these other pdf printers. best of luck
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Author Comment

by:Steve Bantz
ID: 34260693
I will give that a shot.  The other methods yielded no results but they are appreciated!
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LVL 1

Author Comment

by:Steve Bantz
ID: 34268298
Well, it ended up being Panda Anti Virus that was causing the problem. I have never had a problem installing anything with Panda running, but this ended up solving it.  It was weird that it prevented two diferent PDF printers from different vendors from installing, though.
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LVL 3

Expert Comment

by:caballo_oscuro
ID: 34268621
what made you look there?
i suppose you need to disable anti virus  whenever you install a driver or a legit program
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LVL 1

Author Comment

by:Steve Bantz
ID: 34286627
As a last resort, really.  I was almost ready to punt and reinstall the operating system thinking the whole printing subsystem was flaky.
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ID: 34740503
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