Solved

can't install PDF printer.  spoolsv.exe always at 50% utilization

Posted on 2010-11-29
9
1,142 Views
Last Modified: 2012-05-10
I have tried installing a PDF printer (CutePDF and Bullzip PDF) on a Windows XP Pro SP3 machine.  With each software program, installation hangs and spoolsv.exe is always at 50% cpu utilization.  I have to end the spoolsv.exe process and cancel the installation.  All other printers, network and usb, run fine.  I have tried running cleanspl to remove all print drivers and print monitors to start from scratch but nothing ever works.   I can always reinstall USB and network printers after running cleanspl.exe, but when I go to install the PDF printer it does the same thing.  I have tried deleting the c:\windows\system32\spool\printers folder contents as well.  I am out of ideas aside from reinstalling Windows XP.  All other XP machines on the network run fine with network printers and CutePDF installed, so I am baffled.
0
Comment
Question by:Steve Bantz
9 Comments
 
LVL 29

Expert Comment

by:Sudeep Sharma
ID: 34232821
Just make sure that the computer is clean of any virus infection.

Try running HitManPro

32bit
http://dl.surfright.nl/HitmanPro35.exe
http://download.cnet.com/Hitman-Pro-3/3000-2239_4-10895604.html

64bit
http://dl.surfright.nl/HitmanPro35_x64.exe

I hope that would help

Sudeep
0
 
LVL 7

Expert Comment

by:shahzamm
ID: 34238147
try cleaning all printers following http://support.microsoft.com/kb/324757
first install pdf printer then install other printers
0
 
LVL 3

Expert Comment

by:caballo_oscuro
ID: 34255981
Quite often when a program has had trouble installing there is a number of files left in the temporary installation directory, these need to be removed before reinstalling or you will keep on failing.
top of my head the path should be C:\Documents and Settings\All Users\Application Data\program name

delete this folder before trying to reinstall.
if you can't see the all users setting  then change your settings in tools\folderoptions\view
once you clean the folder out reboot then reinstall the particular problem. Personally i always use adobe acrobat proffessional for pdf printing and i am wondering if you have adobe acrobat reader which may be causing a problem with these other pdf printers. best of luck
0
 

Author Comment

by:Steve Bantz
ID: 34260693
I will give that a shot.  The other methods yielded no results but they are appreciated!
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 

Author Comment

by:Steve Bantz
ID: 34268298
Well, it ended up being Panda Anti Virus that was causing the problem. I have never had a problem installing anything with Panda running, but this ended up solving it.  It was weird that it prevented two diferent PDF printers from different vendors from installing, though.
0
 
LVL 3

Expert Comment

by:caballo_oscuro
ID: 34268621
what made you look there?
i suppose you need to disable anti virus  whenever you install a driver or a legit program
0
 

Author Comment

by:Steve Bantz
ID: 34286627
As a last resort, really.  I was almost ready to punt and reinstall the operating system thinking the whole printing subsystem was flaky.
0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 34740503
Question PAQ'd and stored in the solution database.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
windows xp sp3 too old to do anything?  How to update it? 24 111
Windows 10 -- Home to Pro upgrade ? 4 91
Event ID: 1202 / Source: SceCli 6 88
Computer software inventory 5 79
Most of the time we are in fix when all of sudden our systems behave weirdly.  Such problems cost time and effort... so it's best to take some preventive actions so that we can avoid such issues or overcome such problems more easily. Preventive M…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…
Learn how to create flexible layouts using relative units in CSS.  New relative units added in CSS3 include vw(viewports width), vh(viewports height), vmin(minimum of viewports height and width), and vmax (maximum of viewports height and width).

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now