Solved

Access 2003 Runtime on Server 2003

Posted on 2010-11-29
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Last Modified: 2012-05-10
Hi folks!

Got a piece of software that makes use of the Access 2003 runtime. It is installed when the application is installed. On all of our Windows XP machines, there are no problems. However, when I attempt to install it on a Server 2003 machine (which we have set up for users to remotely access), it appears to only install the runtime for certain users instead of making it available to all users. If other users attempt to run the application that uses it, they receive an error.

Is this some sort of default for Server 2003? Is there a way to tell it that an install is to be accessible to all users if the installer does not present you with that choice?

Thanks,
Ithizar
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Question by:Ithizar
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LVL 39

Expert Comment

by:als315
ID: 34233230
It is not normal. What error is received? If it is terminal server, any programs should be installed through Control Panel Add|Remove Programs.
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Author Comment

by:Ithizar
ID: 34233425
This is Server 2003 with Terminal Services installed. This is an application that installs the Access 2003 runtime as part of its setup procedure; I don't install the runtime manually.

When I install, I went to a command prompt and issued a "change user /install" command. I then went to Add/Remove Programs and installed the application through there. I then went back to the command prompt and issued a "change user /execute" to change back to the default mode.

The application installs successfully and I can run it as the user I installed from. However, when I try to run it as a different user, and it calls the runtime component, I get the error "This feature is not available. For more information, contact your system administrator."

Thanks,
Ithizar
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LVL 84
ID: 34234301
You should have seen an option to allow the program for All Users - did you see that option, and if so did you ensure that you indicated that you wanted to do so? It sounds as if you didn't select this option.

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Author Comment

by:Ithizar
ID: 34234360
There was never an option presented to allow the program for all users. I just ran through the set up again to double check and it was not presented.
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LVL 39

Expert Comment

by:als315
ID: 34236479
You don't need (and it is not recommended manually change mode of terminal server. Use Add/Remove Programs Applet:
http://www.windowsitpro.com/article/installation2/how-do-i-install-applications-for-use-with-terminal-server-.aspx
You will be asked about "All users..."
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LVL 84
ID: 34237937
Following along the lines of als315:

Are you actually using the Add/Remove Programs applet?

I've installed a lot of programs on TS (including 2003) and have always seen the "do you want to install for all users prompt". If you're not, then perhaps the install routine from the developer sets this automatically for you. If so, then you'll need to contact the person who built the install to find out how to manage this.
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Author Comment

by:Ithizar
ID: 34239783
Yes, I have been using Add/Remove programs, as I explained in my reply above. I tried the mode change command as an additional step to try to rectify this issue, not instead of using Add/Remove Programs. And there is definitely no prompt being given for whether or not to install for all users.

Is the Access 2003 runtime still available to download and install separately? I wonder if I could install it for all users separately from the install routine for this program.
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LVL 39

Expert Comment

by:als315
ID: 34245653
Access 2003 runtime was not distributed for free. You should ask program developer for it (it was licensed with developer toolkit). From Access 2007 runtime becomes free product.
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LVL 84
ID: 34246982
Note also that in most cases, the 2007 runtime will happily run earlier versions of Access as well. That's not always the case, so be sure to text thoroughly if you go that route.
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Author Comment

by:Ithizar
ID: 34268804
Unfortunately, this particular program will not run with any version of the Access runtime newer than 2002 or 2003.
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Accepted Solution

by:
Ithizar earned 0 total points
ID: 34285330
Well, because we needed a solution quickly, and I hadn't been able to find one, we finally went the route of rebuilding our terminal server. It needed to be done anyway to get us to a 64-bit edition of Server 2003, which we wanted to do. Doing so seemed to end this problem, so it must have been some random "weirdness" in the original copy. Thanks everyone for the help!
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Author Closing Comment

by:Ithizar
ID: 34324396
Didn't really find a solution; ended up rebuilding the server.
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